So these guys were able to come out the next day and fix the leak i had. What a relief. Prompt…read morecourteous service. Professional. The inside of their work truck was extremely clean and tidy. Just what I like to see. Highly recommend them. I don't know if they are higher or lower than most cause I didn't have a chance to get other quotes. But I'm just glad it's fixed. I want to be slightly nit picky. After the job was finished and they had gone back to their work truck I went to inspect the pipe. They had left the old parts laying on the ground instead of disposing of them. It would have been nice if they would have wrapped the loose heat tape around the pipes instead of letting it lay there as in the picture and they disconnected my water hose but just left it like that instead of reconnecting it like some might expect them to do. If I do a job I leave it just as I found it after I'm finished. Those are small things but make a difference to ME

I cannot really comment on the plumbing prowess of this company, as they simply replaced a plug-in…read moresubpump at my house, but I can let you know that they charged me $953.75 for this job. The pump cost $150, so according to my rudimentary calculation, they charged me over $800 for about 20 minutes of work. You might want to go with a company that charges $150-200/hr, which is industry standard for the Spokane area, rather than these guys. Receipts are attached.

My father in law had been quoted for a job by the owner Dan himself. Not only did they dig an 8ft…read moresquare and 10ft deep selected by Dan himself where to dig to where it nearly took over his front yard and an entire day but comes to find out this said hole was unnecessary. He also quoted for additional work that was never done and not needed. He charged my father in law over 16k. I maybe wrong but I do believe my father in law should not have been billed for their mistake and hours spent on their mistake. When asked to speak with Dan regarding the over billing he was unprofessional and refused. Instead he made his worker come collect payment in full. His workers Brian and Jason we absolutely amazing. Thank goodness the owner Dan has them because based on my experience with Dan the owner his unprofessionalism and over billing and lack of concern is appalling.

Senior citizens. Wife home alone. Needed the toilet handle and flipper replaced. That's it. $35 in…read moreparts. Perfect. $290 in labor for 20-30 minutes?? What a rip off. In my opinion, they took advantage of a handicapped elderly woman. And I'm being nice here. That is so wrong in so many ways ... and I'll do everything I know how to make sure the public is aware.

Hands down the worst plumber I've ever had in my lifetime. It took 30 days to get a hot water…read moreheater. Never recommend

Poor communication and customer service. I paid for a water heater replacement quote and diagnosis,…read moreyet the company refused to provide a written report or even an invoice. I was told the water tank needs to be replaced and that additional modifications are required--information I had already provided when I first called. When I asked for details, the receptionist was rude and said they only give "general terms" and that it's not their job to explain what specifically needs to be replaced. Very disappointing experience.

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Valerie was my tech today and from the opening of the door and Bjorn, my pittie jumping up to give…read moreher kisses, she was awesome! Super friendly and knowledgeable. If I asked she answered! It would be nice if everyone enjoyed their trade! Kudos Platinum "Plus"

I don't even know how many stars to give. I should have waited for more quotes. Anthony was nice…read moreand professional - but I was swindled in price. My mom unexpectedly had to move in with me and is terminally ill. The home isn't vented properly and the gas stove/oven was causing air quality issues for her. $300 to cap off a kitchen gas line. Literally pulled out range, capped it, pushed it back. It took less than 10 minutes. It was initially higher but I got a "previous" customer discount of $50. I had to get it capped for an appliance change & before it was delivered. Now that other places are responding (after the work is complete and paid for - I paid $150 - $200 more than I should have). They have it listed as base cost for repair. It wasn't a repair. Ouch! If I weren't in a hurry to provide better indoor quality air to my mom by switching out the range- I would have waited to have more quotes. I definitely would have picked someone else so money was more directed to taking care of my terminally ill mom. Lesson learned.

came home to a toilet leaking everywhere! after shutting off the water and mopping ip I called…read morepioneer plumbing. The owner was out asap. prob an jour and a half. he installed a new toilet in a jiffy and all was right. Had another issue that had been hounding me for months. he took care of that too! great service and great pricing!

Dustin was able to make sense of a previous mess up from Sawyer Plumbing. He did the work, was…read morepleasant, easy to get ahold of for follow up questions and his pricing was very reasonable for what needed to be done!

The shut off valve for our water pipes was so corroded it wouldn't work. I called this company,…read morethey were so nice on the phone. Because it was not an emergency a date was set for the repair, But if had been an emergency they would have come right out. They showed up on time and didn't blink when told the valve was in the crawl pace; more like an unfinished basement; and finished the work in 15 minutes. They also checked the water heater down there and gave us a thumbs even though it was installed in 1993. The price for the repair was more than fair. When we finally need to replace the water heater, our call will be to this company. Nice, polite, funny, felt like family.

Super! Same-day response to broken water line in crawlspace handled smoothly and economically. A…read moreday later (during clean-up by contractor) another small leak was discovered that would have been invisible to the plumber on the first visit. Another call was made and I had a return by the same great plumber to fix it. Wonderful service delivered promptly! Great team, helpful office staff.....all-around superior job!

A guy came out and looked at the Toilet and the flushing problem. He said that the toilet was very…read moreold and would need to be replaced. He quoted $1,000 to install a new one. That was ridiculous, toilets seldom go "bad", it is the fill and dump valves that need to be replaced. I fixed the flapper valve assembly myself for about $12. I hate to say this but it appears that there is something going on in the plumbing repair business where they are charging extremely high prices. You can call a few of them and they will all quote the same ridiculous price for a repair.

Hands down the best! Honest and less expensive. Other plumbers charge a fortune, their prices are…read morefair to get customers through good service n word of mouth. I tell everyone about them. Riley tackled a job with ease that scared other plumbers and Derick punctual, honest and communicates very well. I will always use Pace for plumbing.