Poor communication and customer service. I paid for a water heater replacement quote and diagnosis, yet the company refused to provide a written report or even an invoice. I was told the water tank needs to be replaced and that additional modifications are required--information I had already provided when I first called. When I asked for details, the receptionist was rude and said they only give "general terms" and that it's not their job to explain what specifically needs to be replaced. Very disappointing experience. read more

plumbers are average. slow and not too interested but they get the job done. woman in office is very interested in making sure everyone knows she is in charge. she is a detriment to the company. but very important I'm sure. read more

This company is on it. We have a home warranty and have had Heros out numerous times. They call to confirm appointments. They show up when they say they will. The employees are knowledgeable and courteous. We actually request them if we have another issue. Highly recommend them a read more

I've used their services twice now . Both times I phoned in the receptionist is so incredibly kind. She always tries to get an appointment set up as soon as possible and even offer to put us on a cancellation list to get her guys in sooner . The technicians themselves are fantastic. They are very knowledgeable and answer all of the questions that I have ! Not only have they helped take care of Plumbing issues I've had in my home, I feel like I've had an opportunity to learn more about my home and the appliances within it thanks to them . I would highly recommend Hero's Plumbing to anyone ! read more

Nancy H. Spokane, WA Dec 18, 2024 Terrible! Stay away. There were sent by my home warranty for a leak. My sprayer was leaking. They would not just fix my sprayer. They wanted to put in an whole new faucet for 420.00 plus my service fee. I called them back and ask them to PLEASE just fix the leak in the sprayer for the service fee from the Home Warranty and they wouldn't. They owner that I spoke with was very defensive when I called her on it and knew that she was wrong but would not help me. These folks are thieves! read more

Service was prompt and they took the time to really examine and diagnose our water heater and gave us appropriate recommendations for our problem. read more

Stay away from this service at all costs!! We had a leak and George was dispatched through our home warranty. Our carpet was wet to the touch, George turned in the sink and couldn't find the source of water and wanted to leave rather than find the leak. It felt like he wanted to get out of our house from the start and I wish we would have let him go. We asked him to stay and to try and find the leak and recommended we get a clean out valve removed (really bad advice, now we don't have an easy way to clean out any backup from the sink). My husband called our uncle and through his advice found the leak and showed it to George. George then maliciously reported to our home warranty company that this was most definitely pre-existing and reported on casual conversations we had with him of unvalidated information which caused the home warranty company decline our claim. It appears based on our experience that George is most certainly not looking out for the customers best interests and trying to rush through jobs rather than take his time to find the root cause of an issue. read more

I scheduled an appointment with Heros through my warranty company on Monday, they came out to replace my garbage disposal on Tuesday morning around 8:30. George and his partner worked like a surgical team. They were in and out in less than 30 minutes. I would recommend them for anyone having plumbing issues. Great service read more

Absolutely top notch company. They were sent to our home via our home warranty protection plan. They were so amazing at taking care of our warranty issue, that we hired them to take care of some other issues in our home. I have absolute faith in the excellent service they provide and would trust any suggestion that they would make. I simply can't believe you can go wrong by hiring Heros plumbing! read more

The technicians from Heros were dispatched by my home warranty service. They arrived without masks, unclogged our drain, and then left with a horribly racist comment. I am actively telling all my friends and family to never use their service. They might be good plumbers, but both of the above listed items are unprofessional and and do not reflect well on their service. read more

Our water heater was going out in a house we just moved into, the guy was short and very rude and said that insurance wouldn't cover it due to no maintenance being done; also said that since we had hot water that it was fine. We had our insurance send us to a different local plumbing company and they covered it and got the job done. read more

Nice, honest folk. Don't be swayed by the disaster cleanup they work with. Heroes let us know the way that we could handle the issue for less money so we did not have to file a claim. read more

George was sent by our home warranty company. They misclassifed our problem but George's wife was able to write the correct prom pen so he knew what he was coming into. They called before they headed over which I appreciated. George called our warranty the solidify that our issue wasn't covered and let me know the price he charges which was reasonable. He did the work, had me check it, and held a great conversation. He was professional, respectful, kind and personable. Great experience. read more

The team at Hero went above and beyond expectation. they were timely and found the problem. They could have not repaired due to water in the crawl space.. but instead waded through the water and found the leak. They also immediately called the remediation company for me and had them there within the hour. Costumer service way beyond my expectation. True professionals on every level. I highly recommend this company. read more

George and Walter are the absolute best I have ever worked with - they're kind, timely and patient - they take the time to explain systems in great detail (I always end up with a ton of notes!) always looking toward preventing larger issues before they arise. I'd recommend them to anyone! read more

Really great customer service! Everything was quick, easy and straight forward. We will definitely use their services again for our plumbing needs. read more

I called my home owners insurance about a broken garbage disposal at 10:30 a.m. I held Hero Plumbing up for 30 minutes because of a prior appointment I had; so they had to wait until 12:30 to arrive. My disposal was replaced by 12:45. Incredible service! Would highly recommend. read more

I called George at Heros Plumbing because I could not get any other plumber to come out as they were all busy. George came out and gave me a bid on fixing a bathroom sink plumbing and installing a brand new shower head and plumbing. That was great. He did a great job. But then I had him give me a bid on removing an old water heater and installing a new one (I purchased the water heater and provided it to him to install). The water heater was the same size and really did not need much. He did put in new connectors on top. I was charged $1700. I fell through the roof. I put a stop on my check because I was told by numerous people (including other plumbers) that I was ripped off. After numerous threats by him threatening to put a lien on my house, I obtained legal counsel. After some time went by, we decided on an amount of $1100 and calling it good. I still over paid, but figure it was a lesson learned. Moral to this story......get 3 bids!! ALWAYS! read more