So we had an addition to out house built this past summer. Needed a plumber, this guy was sort of recommended by my electrician. His hesitation should have been a red flag.
I'll start by saying, this guy was nice & this plumber may do amazing work..... I would never know since this guy just ignores potential customers.
So it took my wife & I over a month just to get this guy to sort of commit, to come out and do an estimate. (6 calls and about the same text messages from each). Keeps telling us he forgot to get back to us. Pretty much one excuse after another.
He finally comes out, we tell him what we need done and he tells us he will have an estimate to us in 3 days..... it is now 21 days & counting, several more calls & texts.... No estimate.
This guy is one town over from us, so it isn't a distance thing. My contractor & electrician are crazy busy, probably more so than this guy, yet they are respectful & professional enough to communicate with their customers in a timely fashion.
So now we are getting into fall, two months of chasing this guy, a hot water heater that is almost dead and I still don't know what the job is would of cost, let alone when he could start or finish.
Allowing this drag out this long is partly our fault, we should have moved on to another plumber a lot sooner.
If you need a reliable plumber with an ounce of communication skills, professionalism & respect for their customers time, I suggest you move on in your search.
Times will not always be this good for the trades....customers will remember during this time of plenty (for tradesmen) who treated their customers with respect & professionalism, and those who did not.
Unfortunately that is lost on many tradesmen out here right now. This guy is just another one who it is lost on.
*Update*
Guy finally gave us an estimate after we already got the job done with a more professional plumber. Patterson Plumbing's estimate came in at $5,000.... Got the exact same job done from a known licensed plumber for $1,700. So not only is he unprofessional but he also charges 3x more on work you can get done by another equally licensed plumber. Unless you are desperate, I would avoid using this guy.... We will be. read more