I can't thank Sam & Mike enough. They showed up a bit after 8am to fix 1 leaky toilet and another…read morethat wasn't flushing well and flush the water heater. The water heater had a leaky valve, so they had to fix that first. Then the first toilet needed new gasket and seal in the tank. Then the 2nd one turned into a major project. It was clogged with calcium that they couldn't fully removed so we decide to go for a new toilet. When they took the old one out the seals in the floor were all rusted out. And the pipe in the floor was a mess so they had to replace that too. And once the toilets were done, they installed bidet attachments for us. They finished up around 2pm. I was so grateful that they were able to get everything done for us in 1 day. Highly recommend!

No response from Sam after coming by to see plumbing project. No quote, nothing...said he was going…read moreto a family reunion and would send the quote in a bit. Heard from them today, work had already been done.

Ever have those projects you've been planning to do for months, or years? Jobs sitting half…read morefinished with wires hanging out of the walls? Or maybe upgrades you think you should be able to do, but may be just a little outside of your comfort zone or skill set? If so, I suggest you call Max of Greater Spokane Handyman sooner rather than later! Max took care of a tricky dimmer switch that I thought I should be able to install, two beautiful outdoor carriage lights that had been sitting in my garage for months waiting patiently to be installed, and a new programmable thermostat ( which would have left me freezing if I had attempted, which he even programmed for me!). So, if you want a talented, personable and reasonably priced handyman I wholeheartedly recommend you give Max a call!

We ordered a dishwasher directly from GE and needed it installed, and the old one removed…read more Apparently in WA state, you must use a plumber to disconnect a dishwasher! We contacted Max and he was able to come and help us on short notice. He was able to disconnect the old one and install the new one, which included hardwiring it as there was no outlet. The work was outstanding and completed very quickly. This is a rental home and I'm sure we would not hesitate to contact Max for any future work.

Great Service from the time I called to when the guys showed up to do the work. We were not sure…read moreif we needed a new toilet or not. We ended up getting a new toilet, it was installed & ready to use the same day. And this all happened on the same day of appointment of our appointment!! Dylan & Kade were both friendly, professional, very thorough besides being neat & tidy!! Definitely recommend Summers Plumbing & will have them do our plumbing when needed in the future!

This company's lack of professionalism, honesty, and disregard for customer service is truly…read moreshocking and unacceptable. They failed to provide any confirmation or follow-up with me and even took the liberty of changing their appointment times without consulting me, claiming it was not their responsibility to inform. I called this company on May 22nd at 2 p.m. to confirm my appointment, as American Home Service was showing me a different time window for the scheduled service. However, obviously, 2 p.m. must be considered "night time" to these guys. I strongly advise against recommending this company to anyone. In my opinion, they are quite possibly the worst plumbing company I have ever encountered. The guy with whom I spoke on the phone was extremely rude, verbally aggressive, and inappropriate. Once I told him that I would like to do my business with them, he said, "Yeah, you would not have been satisfied by us anyway." He never offered to reschedule, and there was no apology. He's just insanely rude. Also, they falsely accused us of not being at home, which was not the case. They had my phone number, and they definitely should have called me. However, no phone call was made to me about this scheduled appointment. You guys did NOT ring the doorbell for 20 minutes. What a joke. You left the house 5 minutes after your arrival, and it was recorded by my security camera. You need to stop making a false statement and be honest for God's sake. Instead of making excuses over and over again, it would have been more appropriate for this guy to offer me a sincere apology. If this job does not work out for you, you may want to consider closing down your business or finding something else. You should be ashamed of yourself and need to work on your attitude. What a trash company.

Kent WA Raptor did a full water line repair for me but they sure got close to my septic line and…read morestill hoping they missed. Had to make a deter. OneLine sure liked poking holes in my yard with that directional digging machine.. Still waiting for hard copy of my expensive contract Dan?? Did get a concrete hole bottom of my home that didnt get used. Waste of time and repairing. Ask to see the end results before they close things up...

Ineffective Service, Exorbitant Charge for Nothing, and Management Ignores Customers…read more I regret calling Raptor Rooter & Plumbing LLC for a serious plumbing issue in mid-November 2025. Water was backing up from a basement floor drain in my South Hill Spokane home, creating a messy and urgent situation. Technician Brandon arrived and, after I described the recurring problem in detail, tested the drain by running water. He then briefly ran a cable snake only about 2 feet into the drain and stopped. He provided no diagnosis, no explanation for the backup, and admitted he didn't have a camera scope on hand--which likely would have revealed the root cause. After roughly 45 minutes, he left without resolving anything. I was shocked to be billed $462 for this unproductive visit. Hoping for some accountability, I left a message two days later for General Manager Chris, asking him to call me about Brandon's service. It's now January 7, 2026--nearly two months later--and Chris has never bothered to return my call, showing a complete lack of integrity or concern for customer satisfaction. Fortunately, I found a reputable plumbing company in the area. Their general manager and team were responsive, thorough, and fixed the problem permanently. Raptor Rooter's work was inadequate, their follow-through appalling, and their overall integrity horrendous. Save yourself the frustration and money--I STRONGLY RECOMMEND YOU CHOOSE ANYONE ELSE for work beyond attaching a garden hose.

Called on a promotional drain clearing offer. The sink would barely empty when I tested it after he…read moreleft. He definitely made it worse. It would at least drain albeit slowly and was semi-useable before he came. In addition he had an attitude after being asked about shoe covers. I called GS to ask if they would return to rectify the problem without charge. They said no. I asked the service manager to call me. He did not. This is a second rate outfit.

They were quick to respond to a sewage blockage and 1/2 the price of other companies. Very good…read morecommunications. Cleaned the drain and even ran a camera to show potential problems in the future. I will use them again on my several rentals.

I cannot recommend them based on my experience, as they did not respect my property. Complete lack…read moreof accountability. On top of ruining my yard, took boulders without permission when asked to leave them in the morning, but Chris will try to make you think he did you a favor. Wish I listened to the one star review. They offer a discount to leave a 5 star review. It feels unfair to the community. Pictures of what should have otherwise been an unaffected area with the premium I paid for trenchless. I cannot emphasize enough, it feels like they do not care.

Kalin Excavating is beyond incredible and I would give them 100 gold stars if I could!…read more I plan to add a 400 SF raised concrete patio to the back of the house. I spoke with the Spokane Building Department engineers (in City Hall) and they recommended either replacing (with cast iron) or re-routing my PVC sewer line because of the shallow depth. They didn't think the sewer pipe could handle the load from the concrete. Time to call excavators! I had the pleasure of meeting with Chris Kalin. He is extremely knowledgeable, articulate, and incredibly polished for a man in his 30s. He has had many years of experience in his family's excavation business and now manages operations. Chris quickly determined that my existing sewer pipe was likely to tolerate the load, but said that if it did crack or even collapse (the latter is unlikely), he could replace it with a thick-walled HDPE pipe using a trenchless technique. I was concerned about limited future access to my sewer pipe due to hardscape features, but he said they would simply hand-dig down to my sewer line to avoid damage. If it would give me peace of mind, he was more than willing to do the work now. The ballpark estimate was $7-8K. But he emphasized that he didn't think that 'preventative' pipe replacement was necessary. Chris Kalin chose to prioritize MY best interest over scheduling a $7-8K job. (I was operating with the believe that replacing my sewer pipe was necessary and I would not have been any wiser without the education that he provided.) THIS demonstrates his honesty and integrity. But this wasn't the end of our meeting! Our conversation continued for another 45-minutes. He educated me about the drainage system for my abandoned septic tank, the history of sewer lines (in the 1800s they were made of wood and he had a sample!), and the details of the trenchless technique. He showed me a sample of the thick-walled HDPE pipe that he could install in the future, if necessary. He also has concrete experience, so we discussed the challenges that my raised concrete patio poses and the specifics of how to mitigate these challenges. And, he gave me a couple of recommendations. Of all the folks that I have spoken with regarding my project (including the city engineers), he was, by far, the most knowledgeable AND the most willing to provide me with in-depth education. Chris lived up to the Kalin promise . . . I received an expert who was deeply passionate about his work and delivered top-tier service even when he had nothing to gain in this moment. I asked for his business card, but he needed to restock his truck. He promised to drive over the following day and deliver one and he kept his word. I cannot say enough good things about this man. Honestly, he is the kind of person I would welcome as a friend. He is just that awesome. If I have ANY future sewer needs, I am not bothering with other companies. I want someone whom I can trust. I am only calling Kalin.

We had some water heaters installed July 2017. Due to the set up we have the job was challenging…read more (Complicated set up with minimal space). I wrote a negative review regarding pricing. I wanted to update that review in terms of quality of work. We have had zero issues with the plumbing. While they may be more expensive than other companies they do quality work. Get a written estimate. I would prefer to pay extra for expertise vs having to redo work.

Needed help on a DIY project (replacing the cartridge on a shower handle valve) that I had tried…read moreand failed at. I received a prompt response from Tory even though it was early on a Sunday morning. After describing my issue, we agreed on an estimate and scheduled a time for later in the day. Tory was able to come earlier than scheduled and finished the job in a short amount of time further agreed upon price. I believe the price was more than fair for short notice on a Sunday. I highly recommend Tory and will not hesitate to call him again if the need arises.

I got two companies to reply, two companies came out to check out my project and one sent me an…read moreestimate.

I want to give a shout out to employee David Stephens, who did the most amazing job for me…read moreyesterday. From start to finish I was pleasantly surprised of the great communication, fair price, quality work and fast service I received. He left my bathroom spotless after two messy repairs and I was so impressed. I have not always had good luck with contractors or repair people. More often than not, I have ended up feeling cheated, frustrated and disappointed, But not with Shaw. I believe this is the second fantastic experience I have had with this company. What really made my day was hearing from an employee what a great place Shaw is to work and how much they love their job. Now, you don't hear that every day! That right there is how you run a successful business. I highly recommend Shaw to all my family and Friends. The owner Hank Shaw, is a honest to goodness stand up guy.

We had a leak under the kitchen sink. There was a minimal wait time, and John arrived at the…read morescheduled time. I was impressed with his efficiency and cleanliness. The price was very reasonable. I highly recommend Pipe Line Plumbing.