I utilized Gem Electric's for a required panel upgrade in Jan/2017. Paid them in full as they finished up & the electrical inspector had just finished the inspection. I asked the electrician who did the work to please email me a receipt & gave him my email address. I never received a receipt. In Oct. of this year (2018)I received a bill for the service with additional sales tax included($2200+), telling me to remit the outstanding balance ASAP. When I called to inquire about the bill, I was asked by Toby(owner) if I had gotten the previous billing statements. I said no I hadn't & shouldn't have because the bill was paid in full on the date of the service install. He argued with me & told me I need to provide him with proof of payment (which I do have). I told him not only was it unprofessional, but insulting as well for that he would try to collect again after 22 months. No matter the quality of service, no one should be shook down for additional money almost two years after the install. read more