If I could give more stars, I absolutely would!!…read more After a minor accident with my kitchen cabinet, I was left with a cut above my eyebrow that wouldn't stop bleeding. I was stuck deciding between urgent care or calling my doctor. It was evening around 7pm and I selfishly did not want to deal with urgent care so I reached out to Dr. Jeff Panzer--and I'm incredibly glad I did. He answered right away, had me send a quick photo, and within an hour I was in his office getting stitches. No waiting room, no paperwork--just immediate, personal care. What stood out most was his willingness to help after hours and the genuine care he showed throughout the entire process. He even followed up the next morning to check on me and schedule the stitch removal at an appropriate time. This is what healthcare should feel like. I'm beyond grateful to have Bridge Family Health Care and Dr. Panzer.

Dr. Jeff and his team are excellent at what they do. They show compassion, caring and expertise in…read moreassisting with medical issues. Dr. Jeff is very knwledgable and he really listens. I high recommend this medical practice. The followup and follow thru is commendable. I am so fortunate to have found this level of medical care.

A better way to have blood drawn might be to thrust your arm in a bees nest…read more This place is horrible. The staff were scowling and perfunctory with all the warmth of earthworms. The waiting area was dominated by a blaring tv that showed vacuous talk show babble interspersed with even louder commercials for various maladies that Quest can test you for. Given to choose, next time I'll probably just stick myself with a sharpened coat hanger.

If I could do no stars I would. The staff is very unhelpful and not accommodating. Everything is…read moredone via Ipad on a stand and it is a bad system. Talking to the employee she was unable to get up from her chair and help or help check me in person to person. You take away a-lot of important interactions when talking to the ipad.

Aileen is the best! Everything was super quick and easy! Definitely recommend if in need of any…read moretests.

Aileen is beyond amazing. I am always a hard stick wherever I go. It was easy Peezy for her not a…read morebig deal at all. She drew several vials in no time. She has the perfect touch at lightning speed! I will go nowhere else! Love her!

The professionalism is horrible! These are the rudest people to ever walk this earth. They have no…read morepatience on phone calls. The belittle you and try to treat you like a child when speaking to you?

Not affiliated with Rush hospital. Should not use Rush hospitals name in the lab. Already too much…read morefraud is going in Covid 19 testing.

My primary care physician is very kind, intelligent, and hard working. Whenever I come in, he takes…read morethe time to listen and help with whatever I need. He's 5* Scheduling appointments online is a very convenient feature. Additionally, medical records and messaging online is nice. 4* Unfortunately, wait times for scheduled appointments are bad and getting worse. I typically wait 45 minutes past my scheduled appointment time, but which is very frustrating. They stack up their patients. This seems to be a larger HMO problem, where doctors only get paid by patient and only allowed a few minutes per patient. 2* for the process.

Ever since all the hospitals merged and became Endeavor Health, things have gone significantly…read moredownhill. My son and husband are in the NorthShore network and I go to Northwest Community. If it weren't for my doctors whom I love so much, I would have left this practice. The buildings are dirty. A couple of years ago, we went to Evanston hospital and they put us (my young son) in an emergency room with dried blood. I didn't notice until we were done with our appointment and I started looking around. It was on the sink, the bed rail, the curtain. I was going to seriously report them to the health department, but my husband said to let it go. The referral process is a JOKE. You are constantly having to jump through hoops only to be told no. And unfortunately referrals have to go through your medical group before insurance. It's too much to deal with. They don't care about the patients. It's all about money.

I've been trying to get my daughter bloodwork (NOT covid related) for months!! It's been impossible…read moreto find a clinic that takes orders from multiple doctors (like I had), one that I didn't feel like I was walking into a Petri dish and one where I felt like a human and not a number. We went to InOut labs in Morton Grove and can I just say what an AMAZING experience we had! I spoke with a live human here multiple times (Aileen) prior to going and she reassured me, took her time and talked to me as to what to expect. We made an appointment and we were the only ones there. They don't take insurance but we knew this ahead of time and obviously we can submit for insurance later. We just went to get her blood drawn and after prepping our daughter for weeks, I can just say she did amazing! The lady there are even had some little toys for her that you know she probably went and bought on her own in anticipation of My daughter coming. Thank you a million times!

I just got back from this lab after having to do a drug screen, and I couldn't have been treated…read moreany better throughout the entire process. My collector, Aileen, was not only very kind, but she made me laugh, and she made the situation very calm. She was great to work with and if I ever had to do another drug screen, this is where I'm coming.

TBF Diagnostic offers various types of testing (blood, PCR/rapid antigen, drug screening, etc.) and…read morefingerprinting services - this seems to be independently -owned and -operated. Since this place was listed as an approved site, I made an appointment online with ease through my agency. Since I'm always an early bird, I got there at a much considerable time before my appointment; however, there were a couple of parties ahead of me that seemed to have been waiting for a while, actually going past their actual confirmed times. Later, we found out that the owner/employee sent an email or a message that the place was going to be closed until 12:30 PM, and that there was going to be a delay, but some of the individuals didn't receive it and/or did not check their phones. Honestly, I thought it was pretty unfair for those of us who actually had confirmed appointments but wasn't affected by the closure/delay was not prioritized and seen first; the ones who were contacted that had the earlier time slots were handled instead, causing another ripple of delay (again). Fortunately, the process was quick and efficient, all completed under a minute. Staff was friendly and apologized to everyone for the lateness. The place is not well-ventilated and extremely stuffy; there is a fan, but it'd be nice if there was an AC unit or something. It is tight quarters, so about 2 can be at the counter (for fingerprints), while the rest forms a line through the mini hallway. The place does accept walks-ins; however, the number posted on the entry door was not answered and went to voicemail. Note that the business is on the 2nd floor, and I didn't see any elevators on site. There's an entrance between an Asian eatery and an eyecare clinic. Plenty of 2-hour free street parking around the area. +appointment times not adhered to +may experience some delay(s) +friendly service +2nd floor, located between an Asian eatery and an eyecare business +street parking available

Poor customer service. I made an appointment for blood draw for specific time and still had to wait…read more20 minutes only to find out the specialist won't be there for another hour, hour and a half. Then she called and announced she will be another two hours late. It is absolute lack of respect for someone's time and there is no amount of marketing that will help with such a bad customer service approach. I advise take you business elsewhere.

The care was fine; $211.23 with my Blue Cross PPO seems a lot for a 10-minute visit. They sent a…read moremessage a few days later to see how I was doing and I believe another ~$200 bill is on the way.

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

A great place to get any medical tests you may need done. They do x-rays, ultrasounds, and many…read moreother services. The doctors are great here and will do a wonderful job.

I have been receiving tests here for 10+ years. The ultrasound technician they have working there…read moreis amazing and has been with the company for as long as I have been going there. She has a lot of knowledge, very professional and experienced. The staff is extremley nice and professional and organized. I would highly recommend this place as I have heard nothing but good things about it.