Had a terrible experience there. The tech argued with me from the start insisting that he would…read moretake the blood pressure on the right (closer to the machine) even though I indicated that I get a better reading on the left arm. He agreed to the left arm but wouldn't allow me to be in a chair with arm raised to heart level which is recommended for an accurate reading. Then he proceeded to turn on loud dance music. When I asked him to turn it off, he sent me back to the lobby to wait for someone else at the back of the line. Completely unprofessional environment! Won't be going back there!

Office was a bit hard to find, and the lack of receptionist is a bit off putting, but the actual…read morestaff doing the work is great. They are respectful of your time and professional. I began to feel light headed during my blood draw, and the tech brought me to another room to lie down and rest while he saw another patient. Not only was he respectful of my need, but also the punctuality of the other patient

This was by far the worst experience I have ever had at any healthcare location while trying to…read morebring my child in for care. My child has active Illinois Medicaid, and I completed all required intake forms online ahead of time, including entering insurance information. I drove about 45 minutes to this office specifically because it showed that my child's insurance was accepted, we were out of town, and I called beforehand to confirm they accepted the insurance. When I arrived, I was told by Devon at the front desk that the insurance could not be verified because I did not have a physical insurance card. I tried to explain that Medicaid members do not have physical cards and that all insurance details had already been submitted online prior to the visit. She advised me to fill out the paperwork before hand and when I arrived, I was told it did not matter and they did not care because the system does not transfer over. That should not affect me as a patient being that it's a clinical error, not patient error. Being that my son has had this insurance for 5 years, I have never been turned away or told they would not see my child due to not having a physical card. The online Medicaid system allows providers to look up people with name and date of birth. The front desk refused to do so. In fact, she laughed in my face and spun around in her chair. I asked what my options were so my child could still be seen, I was not given any answers. Due to the severity of my child, I had to ask if I could pay self-pay of $175 out of pocket in order to proceed, despite having active Medicaid coverage. This is not appropriate under Medicaid participation rules and regulations. I was also forced to ask what my options were multiple times because she dismissed me and my sick child and began talking to the next person in line. The interaction at the front desk felt dismissive, disrespectful and unhelpful, especially while I was there with a sick young child on a holiday weekend. There was no effort made to work through the insurance issue or offer alternatives. I have also filed an official complaint with both the company and Medicaid because if this experience happens to me, I cannot imagine how many more it has happen to. I advise if someone working at the front desk does not have basic efforts to help a sick patient, do not keep them. I hope this office improves how it handles Medicaid verification and patient communication, especially for families who are trying to access covered care. To make it worse, this woman was training other women and refused to help the line of 5 people. I understand how training works, but to be as dismissive to all those in line just because you did not feel like doing your job, very sad for this location. On the other hand, the provider was absolutely phenomenal, and it is a shame that others may not get to see her and her great quality of care because the lack of professionalism at the front desk. As someone who works in healthcare, I would be extremely embarrassed if this front desk was the face of the practice.

We brought my son in to get a strep test, made an appointment online. When checking in the front…read moredesk lady was so rude, giving one word answers. Same continued when we were put in a room. The nurse/MA told my some were going to take vitals. He's 4, no clue what that means. So unfriendly and just inexperienced

I hate to rain on the 5-star parade here, but I pride myself on honest and diplomatic reviews. This…read morelocation is located inside a very busy medical office building with tons of doctors and other labs and such. The staff is very nice here. However, I believe they are perhaps very understaffed. I have been here at least 2-3 times in the last 6 months for various blood runs, as it is located in the same building as my neurologist. Every single time I come to this location, have waited at least 30 minutes, if not longer. I know one time was like an hour because I was dying of boredom with no magazines nor cell reception. I guess I always assumed this was "normal" for a walk in blood lab. However, I recently went to another location (Peterson Ave. -closer to home) and I was in and out in 5 minutes. So, that said, I guess the feedback here is that if they are aware this is a busy location with many, many customers, they need to get these poor girls some help. I don't mind waiting 10-15 minutes. But longer than 30 minutes is a problem, especially when there are only 2-3 other people in the waiting room. How long does a blood draw take??

Despite for some of the negative/one star reviews I've read on yelp and google review, my…read moreexperience there was quite pleasant. Appointment time 9am, and after checked in, a nurse staff called me. By 9.10am/9.15am, I am out of the clinic with test done. Staff was friendly to me.

Started july 3rd to refill a prescription, only to get bounced back and forth between pharmacy and…read more Dr office. Now it is july 15th still no prescription. I've called Dr office to speak to a nurse about anything I could do on my end to get this resolved, only to be told by the answering service, someone will call you back in a few hours. Day 4 still no call back. Very disappointed!!​

Doctor Beata Krupa was extremely unprofessional and rude with me and my boyfriend that came in due…read moreto him feeling extremely ill. She was disrespectful with her tone and the way she spoke to us came off extremely rude. I never want to see this doctor again. She made us feel extremely terrible and was not helpful whatsoever. She needs to talk to her patients in a non disrespectful way. Terrible and unacceptable behavior from a "doctor". Recommend anyone to see a different doctor.

Broke off needle top in one arm, did the other with no pain, both arms bruised, paramedic son said…read moreblew the veins. I've had blood drawn many many times in my life- never like this. I don't usually review anything, I would never go there again.

Extremely rude and unprofessional staff. Have never experienced such unprofessionalism. Was running…read morea few minutes late and both the manager and assistant (Debra) were very rude and unpleasant. If you need to get exams done at ARCpoint I strongly recommend not going to this location as they do not make you feel comfortable what so ever and the entire experience was very uncomfortable. Even before the appointment they were both disorganized by forgetting to send consent forms, running credit card and returning phone calls to schedule appointments. Terrible service.

Always kind and helpful. Able to walk in and get various imaging services done in a timely manner…read more Much cheaper on my insurance plan than going to a hospital or clinic. I've gotten both x-rays and cat scans here. Techs were always professional. Recommend!

This place is a scam! They told us it would be $700 for an MRI, but they refused to share the cost…read moresummary with us. They blamed it on insurance. So glad we did not schedule with them! Rude service so we went elsewhere, and the other place was over $600 cheaper. DO NOT GO HERE!