Office was a bit hard to find, and the lack of receptionist is a bit off putting, but the actual staff doing the work is great. They are respectful of your time and professional. I began to feel light headed during my blood draw, and the tech brought me to another room to lie down and rest while he saw another patient. Not only was he respectful of my need, but also the punctuality of the other patient read more

Appointment was late, attention to blood draw was sloppy. Will find another lab and hopefully this doesn't lump or worsen. Need more careful and attentive technicians. read more

Quest Diagnostics - Is this suppose to look like this immediately after lab work. Never happened elsewhere. - Laboratory Testing Near Me - Vernon Hills, Illinois

After seeing all the reviews on Yelp and Google, I was so scared to go, however, I didn't have any issues. Maybe I got lucky? I made an appointment online for 6:50am. I arrived at 6:40am and checked in at the kiosk, I was called in at 6:42am and was out of there within 5 minutes. The employees were super nice as well! Yes, it's a little difficult to find, there's literally no staff in the waiting room area which can be a little disconcerting. Once you check in at the kiosk, the employees in the backroom hear a ding so they know you're waiting. Honestly, if you don't wanna wait, just make an appointment super early, they open at 6:30am. There was no one else there when I went. On my way out, there were 2 people waiting. All in all it was easy peasy! Glad I was out of there quickly despite all the bad reviews. read more

Quest Diagnostics - Laboratory Testing Near Me - Vernon Hills, Illinois

See all

Went to Quest again for more lab work. As they say, three times the charm? I did contact Quest ahead of time to let them know about the horrific experience I had with one of their techs. Charna called me back and assured me that she will discuss with the tech and make sure that doesn't happen again (see my prior review). I let Charna know when I was scheduled to come in again and she made sure to let the tech know to help me (especially with small and hidden veins). My tech today was great! She said she talked to Charna and was so apologetic that I had a horrible experience last time even though it wasn't even her. She took her time to find my teeny tiny shy veins and was able to get it on the first try with a little work with no pain or bruising. Really appreciate the care and attention. read more

Everyone was incredibly prompt and king to my daughter who had blood drawn. Definitely recommend!!!

Difficult to understand Quest Diagnostic's understanding of Customer Service Avoid for alternative testing locations.

Came to drop off a specimen that doctor ordered. I did not have an appointment - but did not have to do anything but drop off. Waited 30 minutes for first person to come out and she yelled at me and and was very rude. She said she can't talk to me - the person she was working with just left for lunch. I don't know where the 2 of them were for the last half of an hour. Waited to just drop something off that didn't require an appointment. All in all I was there for almost an hour for a drop off. read more

Terrible service! Rokita is the worst!!! Needs to be FIRED. Hopefully her supervisor Charna, will see this. I asked if something was wrong since my appointment passed & people were going ahead of me even though I had an appointment. She immediately said That I was being aggressive, even though I was seated across the room!!! What a joke! read more

Took both of my daughters two weeks ago for labs. I had to request results for both. I received the results for one, but not the other. I cannot get ahold of anyone to help me. I've sent manual requests, emailed, chatted and called numerous times. I am currently on hold again and it's been saying the wait time is 30-40 minutes the whole time I've been on hold (I've been on hold for 42 minutes already). What are people supposed to do? This is terrible. I am never having my family go back to Quest. read more

Literally waited for more than an hour and no one came out or in from the office. we knocked to be sure that everything was okay inside and then, we got shouted at. There were 6 other people waiting to be taken and all had appointments. Our name popped off the board with wait times. So we left. Nightmare service! read more

they close place 10 mins before closing time. they keep standby folks wait for 1hr 15 mins despite no appointment patients in office . board shows there are 2 people inside and no one goes in or out for 45 mins and then they come 15 mins early and say sorry we are closing soon. don't go here take time to goto Arlington heights location and u will do so much better. this center should be just closed. they are paying staff here for no reason. I just if quest is looking to cut cost , close this location read more

Stopped by this lab to get a drug test done for a company, there was no wait at all. If anything, this location seemed on the verge of closing down: no one at front desk, just self check in kiosks. After checking myself in as a walk in, I sat for 2 minutes in an empty waiting room before being called in. The doctor was very polite and direct with instructions so everything went by smoothly and quickly. I was out within like 10 minutes. read more

Cannot talk to a person over the phone to ask if there is any prep for my test or to even confirm that the order was received from my doctor. Terrible. Had to book appointment time with a stupid computer. So that means I could waste time going to the appointment and get turned away because some prep I needed to do wasn't confirmed. Where is customer service these days??? read more

The lady's who work here are amazing! They answered all my questions and made the blood drawn smoothly

The star is for Irina who always does a great job finding my only vein! However, the organization there is terrible. Even with an appointment I have waited 30 -45 min. If you do not have an appointment you might end up waiting for up to 2 hours - there were people in the waiting room who told me they have come as a walk-in patient and have been there for two hours. Many patients have suggested that Quest hires a receptionist who is responsible for all the paperwork and entering the patient's info in the system so that the phlebotomists do what their job is - drawing blood NOT dealing with paperwork and computers!! Quest administration - hire a receptionist please! read more

Tried to go in to get a test my doctor ordered. Literally nobody was in the lobby so I politely called out "hello?" to make sure I was in the right place. A crazy old lady ran out of the back and started yelling at me. She was rude as hell. If any of my employees EVER spoke to a customer like that I would fire them on the spot. This company doesn't deserve any business. read more

Quest is a disaster! 1. Francis tried to insert a needle in my vein but failed, leaving me with a painful mark, then she tried another arm before finally "succeeding". I did not feel happy being a Guinea pig. That is another bad experience in my 3rd visit at Quest at 2 locations (V.H. and Gurnee). 2. Then I can never retrieve my results in my portal, and your customer service cannot find my results, because Request Results "Submit" button is always shaded. What a mess!!! 3. The only reason for my 2 stars instead of 1 is that one technician, Irina, in Vernon Hills, is very skilled and knowledgeable, so an average of -5 and +5 = 0, but I gave 2 because of Irina. read more

I've only come here at 7:30 with an appointment so I can't speak for the walk-in experience. This location doesn't open until 7:30 during the week which for me is why I can only give 3 stars. Other locations open between 6 and 7 which is perfect for people who have to get to work early or who have had to fast. Don't expect the doors to even be open here until 7:30 so your best bet in the winter is to stay in your car until right before 7:30. Otherwise you will stand in the cold. But starting at 7:30 they bring you back right away and start all the paperwork and everything. I'm usually out by 7:45. Most of the phlebotomists were friendly and didn't have too much trouble drawing my blood. I have small veins so it sometimes is hit or miss. I only had one bad experience where the phlebotomist was not very friendly and it took her a couple tries to get the needle in the proper vein. I would absolutely only come here with an appointment otherwise you will sit around in the AM as when my appointment is done the waiting room is packed and they usually only have about one or two phlebotomists on hand. You can easily make the appointment online, which is what I've always done. read more

Quest Diagnostics - Where you check in - Laboratory Testing Near Me - Vernon Hills, Illinois

See all

Have been waiting almost over one hour from scheduled appointment time. Looks like they got rid of receptionists so you can't ask anyone a question or get any answers. read more

I scheduled an appointment online for 8:45 am. I arrived slightly early, and there is no receptionist. Per the kiosk login, my approximate wait time is one hour. The waiting room had at least 10 people. Other reviews have provided similar feedback. read more

Absolutely the worst automated system ever. You have to wade through long minutes of useless recordings and then you can't get the information you need. There's no way to check your scheduled appointment time. And no one answers the desk at the local facility. Horrible. read more

Excellent service today at Quest! Our technician was super kind, friendly and on time! She was understanding and efficient! Make an appointment and go early in the morning! read more

Terrible service. The waiting room attendant is a computer. You can't talk to a human. You have no idea how long you'll wait. Appointment times are meaningless. read more

I have bin going there for blood work for years. My son needed an annual check up with blood work. He has never had this done and doesn't care for needles so I went with him ( he's 22) . We get there and had a 9:15 appointment. The place was pack, but because we had an appointment they called us on time. Get to the desk and my son does not have his wallet with insurance and I'd. First thought was we have to go home and get them.No ,Tanya let him go through the procedure. He then came back and they made copies. What a great experience. Oh BTW Tanya gave my son a big hug and a sticker !! Made my day read more

I went here on an off time (mid-week, early in the morning). I've been waiting for over an hour. They've been so slow that others in the waiting room have started joking that they're not even sure if someone is actually working here. The customer service has been poor too. No one's answering our questions. They actually seem annoyed that they have to "deal" with us. read more

After reading the other reviews I can understand why but I was very open when coming here. Now a days insurance don't want to pay the maximum so it's best to come to a place like this for blood work. Made a appointment a few days before for 8am and showed up 7:30am and they didn't see call us till 8am. The staff is very friendly but they are the front desk and the one taking your blood so you do need to have patience. If you have time to kill walk in is fine other wise a appointment is your best bet. Just walk in, sign in and wait to be called. read more

Quest Diagnostics - Info You Need To Know - Laboratory Testing Near Me - Vernon Hills, Illinois

45+ minute wait time for appointments! Walk-ins prioritized over appointments. So slow many people have left because of long wait times for appointments. read more

This place is not run well. There's not enough staff so there will be long wait time. The receptionist is very rude. I asked her if my appointment for a drug test would take over 30 minutes and she said that she did not know. I would not recommend this place. read more

I got there as a walk in at 1:02 was told it could be 30-45 min was taken 10 min later this was such a pleasure . I was in and out in no time. No problems finding a vein the easiest time I've ever had. I would totally tell people and use quest here again. read more

I will not be returning here EVER. It's already an unpleasant experience when you have to take your three year old child in for bloodwork, and I don't need the staff lecturing me in a nasty tone about how long I waited. I had the order to get my daughter's blood drawn for just under 2 months. I got to the lab as fast as I could between working full time and having a baby at home. The woman who drew my daughter's blood was hostile, mean, and condescending. She essentially scolded me for waiting too long to get her blood drawn (WOW. REALLY? You're coming in NOW? while shaking her head at me). This behavior is truly unacceptable, especially during an event that is already tense for my daughter and me. Please avoid this place if you are expecting kindness and professionalism. read more

This place is not well run. For starters, they never answer the phone and when they do, they're not very helpful. The wait time is atrocious, probably because its so understaffed. I don't understand why a large company like Quest cannot invest the money to hire better trained people and increase the staff. Vernon Hills is a very busy location and certainly has the patient base. The one person who seemed to be handling everything on the Saturday I visited was pleasant and the facility was clean so I added a star for that. read more

During this Codiv-19 pandemic, I made my appt online, specifically, for the 2nd earliest time available. The early slots were supposed to be reserved for elderly, and those with underlying health conditions. When I arrived, no one checked to see if I had a temp (nor did they ask) and the only way to let them know you arrived was to type in your information on an ipad type device, along with everyone else, with their dirty hands. I was supposed to be able to do a hands free sign in, using the qr code they'd emailed, but that was not available after all. There were 4 other people waiting. So much for the precautionary measures to keep the elderly and unwell people safe. Neither technician was good at finding a vein, as I was poked 4 times. When I finally left an hour after I'd arrived, the waiting room was packed. All it would take was one person with Covid-19 and that entire room would get it!!! I am so upset over the horrible experience, that didn't keep me or any of their patients safe!!! read more

I'm never going back again. I've been here three times and each time was a problem. I can tell you that one of the workers literally told me she used the wrong needle and couldn't see! We had to do another blood draw. They are also very unprofessional and although I gave her a script for a stat order she argued with me about it until the doctors office confirmed to her it was stat. By the way, the results never came stat. I am still waiting for them 9 hours later. And they are not very timely with your appointment time. Do not recommend! read more

Worst. Place. Ever. This is the first time I have ever taken the time to write a review if that says anything. They have one woman working at the front who does both intake and nursing and is NEVER at the front desk. Half the customers could be dead and there would be no acknowledgement or deference to the fact that your entire day is literally spent waiting to be recognized as a living breathing soul. No one cares. Nor will she even take 30 seconds to give you a timetable on how long u will have to wait. Some advice...Go somewhere else to get your lab work! You'll thank me! read more

I went here for an employer health screening and will not go back in the future. There was no one at the front desk when I arrived for my appointment so I checked in on the ipad out front. When someone finally came to the desk 20 minutes later they accused me of being late and said I would have to wait with the walk-in's. The employee was very rude and seemed overwhelmed. Once they realized my check-in time was before my appointment they called me right away and explained they were understaffed while each trying to take a lunch break. Not the most professional business. My actual screening took less than 10 minutes. read more

Hands down, the worst customer service I have ever had in any setting. I arrived at 7:15 for a walk-in appointment. There were two people in front of me, along with three others who had scheduled appointments. No one sits behind the front desk. You just sign your name to a clipboard and sit down. After an hour of waiting, I finally asked a nurse(?) how much longer the wait would be. Without even turning around to look at me she said, "I don't know. Make an appointment but you can't do that here." Then she handed me a sheet of paper with the appointment phone number and walked away. read more

Service so bad. Could keep you for 3 hours just to draw blood. I spent 3 hours just waiting while the staff are inside laughing.

The worst Quest Diagnostics location in the area. Making an appointment doesn't help if the person who made an appointment a half hour before you shows up during your appointment time and then receives service before you. My doctor's office repeatedly sent the order for my blood work to their office (by fax and online!) -- and they told me my doctor's office "was lying." I've wasted a lot of time showing up for appointments and being told there wasn't an order, or having to wait because other people can't show up on time. I always liked that Quest took appointments before walk-ins...but when someone shows up 45 minutes late, you shouldn't punish the person who showed up on time! read more

This place and staff is absolutely the worst - waiting 75 mins for a 5 minute blood draw. No concern for patients or their medical conditions, only getting paperwork completed. Pass in this location and run to another! read more

Used this facility for bloodwork and have only good things to say. I was taken right on time, the nurse could not have been more polite or efficient (thank you Tania) and I was out of there in less than 15 minutes. Plus my doctor got the results first thing the next morning, as promised. read more