Stopped in today for some work…read more Mary took care of me. What a kind sweet caring woman. She made sticking me with a needle and taking blood out of my arm tolerable. Nice people Clean and convenient Thanks all and A big thanks to Mary you're a sweet heart !

The people are but billing department is completely unresponsive and does not issues. Their…read moresystems seem to go down every other day. It is impossible to get a human on the phone.

Very thorough. I'm very happy to have made a move to this clinic. I really like Dr. SOHN.read more

Oh my God, do not go to Oak Street health! If you're a senior citizen! I was taken advantage of, on…read moremy first office visit. I was there for three hours where they took my medication for the first hour, then it was pass to a medical assistant for the second hour then, my physician took the medication again for the rest of the time out of my sight. When I got home to put my medicine back in his proper place, I noticed that three of my medication's have been tempered with! My Medications had been removed from three bottles. The medicine is very strong and I haven't taken only 1 or 2 pills from these bottles, they were filled to the top, One of my medications half the bottle was gone a second one 20 pills were missing, not sure the third medication but at least 5 to 10 pills is missing. Someone is taking advantage of the elderly and hoping that they are not accountable or have knowledge of their medicines that they are taking. This is elderly abuse and theft. If it was done to me, I'm sure it was done to many more people. Please be aware. And keep your medicine with you at all time or don't take them to the doctor office. Just write them down but stay away from Oak Street health at least this one.

Diana Guillaume is the worst. She's not even a Doctor. She doesn't care for her patients. My mom…read morehas been going to her for 10 years and has not done anything for her. She's been in pain for so long. We went to Rush Hospital with a Doctor wonderful man who paid attention to all her needs. In one day he gave her X-ray,lab work and dermatologist to see. They are no good. I feel bad for the seniors that come here. They need Doctors that care for their patients needs not Nurse practitioners. I would rate a zero they don't even deserve the 1 star...

I went to the Office on Irving Park today and noticed the coffee station was rather dark. Perhaps…read moresome updated lighting would definitely help. Also, Air Freshener in the Washroom would be ideal. I also found the staff very pushy for me to join so therefore, that whole situation above mentioned makes me NOT interested in joining Oak Street Health.

Made an appointment last night @16:30 for my toddler with sudden onset of L ear pain. The PA and…read moretech who worked w her were genuine, informative and kind. Our appt time was on point. This center KNOWS how to deal with peds patients. I really hope management/corporate reads this and looks up who her PA and tech were, because this happy Mama THANKS THOSE TWO STAFF MEMBERS.

I received good care from the clinic, and the medical staff were professional and attentive…read more Unfortunately, my experience with the billing department was extremely frustrating and has overshadowed what was otherwise a positive experience. The billing department submitted two claims for the same office visit, resulting in my insurance company charging me my copay twice. Mistakes happen, but what was most disappointing was the complete lack of follow-through when I tried to get the error corrected. I made several attempts to resolve the issue. Phone calls were not returned, a scheduled call never happened, and despite repeatedly explaining the situation, the billing department was uncooperative and failed to resolve what should have been a relatively simple billing error. I would have expected the clinic to take responsibility for its mistake and work with me to correct it. Instead, I was left having to repeatedly chase the billing department for something that was not my error. The care I received from the clinic was good, but the billing department needs significant improvement in communication, responsiveness, and customer service. Good medical care should be accompanied by competent and responsive administrative support.

Quality of care has steeply gone down since they opened. Wait times are worse than going to the ER,…read moreeven after scheduling an appointment online. My last experience with the NP was awful- I came in with horrible sinus congestion, cough, headache and clogged ears, and after I explained what was going on, she looked at me and asked "why are you even here??" She reluctantly prescribed cough pearls and a nasal spray, which didn't work anyway. I ended up following up with my doctor, because symptoms didn't improve. I've never had a medical professional ask me why I'm wasting their time. If you can, go elsewhere.

Made an appointment, arrived 10 minutes early and waiting an hour without being seen. There were…read moreonly two other people in the waiting room on average while I was waiting. After an hour, I asked how long it would be before being seen and the receptionist had no idea. I left. Why have an appointment system if you have no intention of following it, especially if they weren't busy? I'll never revisit this place.

This place is super convenient and free. My daughter needed a Covid test to go back to school…read moreafter Christmas break. I was in line early Monday morning and we were in and out in 10 minutes. You have to scan the code on the door, fill out the info and save the "Thank you" code. Once you are inside you will have to show your "thank you" code or email. I never got a "thank you" so I had to re sign in and I was able to get my client number and show it to the lady. We got the results in under three hours. Very convenient and pretty hassle free. Also, FREE!

Got my Test done on Dec 30 and I haven't received my results neither has my family. The location I…read morewent to is now closed no one answers there phone. If you want fast and accurate results go elsewhere!!

DR Kwiecinski, it is my utter annoyance and disappointment that I am writing to you today. please…read moreaccept my apologies in advance for my tone and potential poor choice of words as i am clearly upset and want a resolution. after nearly 20 years of doing business with med-stop over countless carriers i have referred to you, and have personally been affiliated with, MS Agnes of your Milwaukee Ave office is simply ridiculous in her poor behavior and unprofessionalism and lack of communication. this is not the first time she has provided poor and unprofessional service and I'm just sick of it!!!!!!!!! i called in this morning, she answered, then she placed me on hold so i could wait 1 hour and 14 minutes for her to never come back to the line!!!!! then, i called the office from my cell phone, while still on hold with the initial call, just for another associate to tell me she is "with a patient" and cannot come to the phone. this is bs!!!!!! the reason for my call is my driver k.n. who tested on March 7 and, can you imagine, still no results or updates regarding the status of his test from your office as of 3/18/2022!!!!! this is very shameful and a terrible look for your company. i have had to keep contacting your office since the test date only to be told after 11 days, "oops, it was a clerical error, issues with chain of custody and after 11 days, the test will be cancelled" in these 11 days we have lost an overall gross earning of approx $17,0000!!!!!!!!!!!! who will reimburse my company for this loss????? who will pay my driver???? who will cover his per diem and lodging costs? not to mention that the clerical error began in the Bolingbrook facility with the collector who was clearly poorly trained and failed to "wet sign" the coc which now magically "can't be printed" and sent to the lab!!!!!!! this i learned after i called Bolingbrook office around march 10 and asked if they received the request from the Milwaukee Ave office, she said yes, will print, sign and send immediately. now, her printer isn't working?!?!?!?!?!?!?!?!?! is this how business is conducted????? a loss of all this money over a faulty office printer and poorly trained employees????? seriously!!?!?!?!

From the owner: General Practice, Drug and Alcohol Testing, DOT Physicals, Immigration Physicalsread more

Staff aren't very helpful. A typical medical facility would make an appointment for me (and did)…read morewithout requiring me to spend hours on the phone over weeks to prove that the procedure would be approved. It's like they've never dealt with the largest insurer in the state before - which seems strange considering what this business does.

I tried to get a Cardiac MRI and was told they don't do Cardiac MRI's!…read more Why would Blue Cross Blue Shield Insurance send me there if they don't do the procedure! Very frustrating experience when you are sick and looking for answers!