The new scheduling person is rude and snarky. She is not aware that patients do not get cards anymore for their insurance or that she can look up coverage via a social security number. She put me on hold and hung up. Her tone was sarcastic. Dr Brass was Ok but some of the new Drs need to take time to explain the prescription to the patient and how to get used to progressive lenses. It seems to be common practice with all Doctors not to really engage much... Or to make sure information is shared at all. read more

Very friendly here. I dont have good insurance so the nurse was gonna set it up so I could get the prescription Dr wouldn't do it. This place does not care unless u have money. I will be searching for another place. Obviously im not wanted as a patient. Very hurt... There are drs out here that do care and do best for people. Very upset My glasses are 2 years old read more

I have been going to Northland Eye Specialists for many years, in fact, my mother went there before me. It is a very clean and welcoming environment, and in my opinion excels. read more

This place was amazing! My husband had come home from work after a radon gas / plastic PVC pipe burst and blew out his eye. Literally sliced his eye in half! ( a clean slice across the cornea). He was in terrible pain, we went to ER with a wait and called the doctor to see if we could get in quicker and they said our best bet is to call an eye specialist. I thought for sure we wouldn't get in and I had no clue who to call. Tried a couple places by here in Platte Woods area but no appts for days. Called here and they said come right away. Long story short after a few visits (in their two locations) they completely repaired his eye, prescribed medicine for his discomfort and surgically repaired his eye completely. Now 20/20 vision in that eye. It was legit a miracle he didn't lose his eye in this whole episode. Highly recommend. The doctors were great and front office staff very professional, insurance covered most of it and didn't break the bank. read more

I had an excellent experience from start to finish. Everyone was kind and the doctor took the time to educate me on things that I didn't yet know. Have already recommended this office to multiple friends/family. read more

Have been going to this place for 10 years just cause my insurance through my work pays for it all. Now that I have a different job, I can finally get away from this awful place. Most the workers are so rude and seem to be mad just because I walked in the door. Avoid this place if you can. Not to mention, very expensive appointments and glasses. read more

I won't out the doctor but she had incredibly horrible bedside manner. She briefly told me my eyes had an issue..spouted words like MRI, spinal tap..and my head was spinning. She quickly changed the subject and when I left I googled what she told me and of course it brings up a brain tumor. I panic and call asking to speak with her. I have to wait the entire day, stressed and worried, to have the tech finally call me back and say it's very low risk and basically to not worry about it. Could the doctor not have said that??! Also not to mention the past two times I've been I've had to reach out to them MULTIPLE times about getting my contact lens script. I really would look elsewhere for an eye doctor. read more

Horrible customer service!!!!! My son and I needed some contacts so with this business being fairly close to home we figured we would try them out. The eye doctor was fine but the lady that does the contact fitting has horrible customer service skills. Not my first time wearing contacts but it is for my son. With this being said our first appointment was just to get our eyes tested and looked. Then we had to make a special appointment for this staff member to teach my son how to wear contacts. This staff member appeared put out the entire time. Like she had better places to be. Very little instruction for my son. My son eventually figured things out and moved into the other room to see how well he could see. He pretty much still could not see and she pretty much acted like she didn't care by saying, you have to get used to them, your eyes are probably irritated all while he can't even read the big letters on the wall. She still was saying he just needs to get used to them. We had to make a 3rd appointment because my son still couldn't see, like couldn't see out TV, that's how bad it was. We get to that appointment and during my sons visit the same lady again appears to be put out. In fact she says I'm actually supposed to be somewhere else right now. Unreal. Not sure what this place thinks an appointment is but apparently they only block off 5 mins a person. Get your shit together Northland Eye Specialist and start caring about your customers. And get rid of that person that does the contact fittings she has horrible customer Service skills. read more

We have gone here for years and love Dr Steinman but the office help has gone totally down hill, if you are not customer service friendly get out of that kind of business!! The Staff has become snotty and flat out RUDE!!! They don't call you back and they act like you are putting them out to order your contacts that they told you couldn't be ordered till a certain date!!! And then when we did get ahold of them they said those are ordered why haven't you picked them up?? Well duh no one calls us back and NO ONE told us they were ordered!!! I am very very disappointed in this office and will look for services elsewhere!!! They have become money run and no longer care about you as a person!!! Bad bad bad business read more

I am surprised with the number of low reviews. If you have any sort of unusual eye problem, This is the practice to go to. Dr. Carney is wonderful. The sheer number of patients they have is a testament to that. I have been going there for over 9 years now, and I've never experienced what I consider an unacceptable wait time. I don't rate any medical practice by the front office staff. It's the skill of the doctor that is important to me, and these doctors are the best up North. read more

Very disappointed with this practice. My 5 year old son went here for his first eye appointment, they billed the visit under "medical" because it was mentioned he was having headaches. They then bill us and refuse to change the coding to the annual eye exam that his insurance covers. This place was chosen Bc prior to taking my son here, his mother called to verify they accepted VSP insurance. We told them this was for his yearly eye check prior to his appointment and at at check-in. Customer service: horrible- tells me they weren't given my VSP insurance card. There is no card for VSP! It's looked up by policy holder. Was hung up by one employee (Marie) when I asked her to repeat their phone number that she spit out at me quickly over the phone. Our family isn't going back here. Watch out people- they want the $$$, not insurance coverage. read more

Not going back, the doctors are good but office staff is poor, specifically Brenda with contacts-just plain rude behavior. Staff overcharged me then did not listen when I tried to tell them I did not owe anything, later calling to say I was right, they are not refunding my money but putting as a credit. I won't ever get that money back as I am not going back,poor service overall mainly from people behind the desk. read more

I got new insurance and thought I would try this place out, as they are close to my house. My first time in, as a new patient, I was not greeted in any way, except for them to tell me from across the lobby that they were very backed up and that it would be over an hour after my appt. time. So I rescheduled. My 2nd attempt (and the 2nd time leaving work early/making up hours lost), I waited 45 minutes before I finally gave up. They couldn't get my insurance to go through because they kept spelling my name wrong, despite me trying to get them to fix it numerous times. They also charge $30 to have your eye shape figured out for contacts. I have NEVER heard of this, and I've had contacts/glasses for over 15 years. Insurance wouldn't cover it. And I KNOW very well the shape, it's been documented for 15 years...why should I pay $30, in addition to my co-pay, and the actual cost of contacts and glasses? This is the most unorganized, frantic medical office I think I've ever seen. I don't understand how they are always so far behind, and how uninterested they are in gaining new patients. I am now on the hunt for a different eye doctor...and I never even made it in to see the doctor there! read more

If there's anything unusual about your situation don't just go with what Dr Carney wants to do, be sure and ask lots of questions and don't let her bully you. I ended up with a less than ideal result and when I asked her about it, she became angry and rude and said I didn't understand. She corrected my cataract eye almost to 20/20 and I'm very near sighted. Now it's difficult to wear glasses because the two eyes are so different. IMO she should have included me in the decision of what power of lens to put in the cataract eye so that we could discuss what my experience with glasses would be afterwards. The only thing she could say was I would have a cataract in the other eye some day and then that eye could be corrected to the same power. I'm in my 40s, so that may be many years. read more

I cannot say enough great things about Dr. Harvey. Not only was she incredibly patient with my mother and her eye condition, but she saw her urgently and competently educated us on her condition. She has a wealth of knowledge in her specialty and we will be making her our primary ophthalmologist going forward. Very lucky she came to the area. I don't know what the other reviews were talking about, I found the staff to be very helpful and friendly. read more

I have to agree with the other negative comments posted here. I have visited the Green Hills office multiple times and have generally found the check-in and appointment receptionists to be semi-rude and display an attitude that they are being put out to answer basic questions. God help you if you have a problem. I wont bore you with the multitude of problems I had getting contacts but suffice to say the other posts are accurate and I had the same experiences with lack of return phone calls and contact delivery problems. Brenda, who is the only person on the entire staff (at both locations) who handles ALL contact issues feels no compassion whatsoever for your problems nor is she particularly interested in customer service. Brenda is likely the source of most of these complaints. I don't want to discount the administrative staff at the Green Hill office, however. During my last visit I was told by an administrative person "I cant help you anymore, I am falling behind on my work" She then proceeded to ignore me while 6 other employees stood around. This place has not met even basic expectations of a business, much less one who cares for patients. I don't know if their founder Dr. Hembree is still around but her staff is failing miserably in their mission. read more

Northland Eye Specialists are the absolute best in their field. Dr. Susan Carney is my primary eye specialist but I have also seen a couple of the other eye specialists in this office. I find the entire staff to be not just exceptional but also extremely personal which I dearly love. I have and will continue to recommend this office to any and all who need any eye care. My experience has always been a pleasant, comforting while professional experience. Thank you for your caring attitude and for always making me feel more like a friend than just a patient. Patty P. read more

I just received a text from my husband who has been sitting in the waiting room at the Green Hills location for the past 45 minutes. He was wondering why he came back. His last experience was like a re-run of the below listed reviews. He thought it was a fluke and it couldn't be as bad twice in a row - much to his dismay. read more

My optometrist assistant and optometrist are always very friendly. However, the pleasant experience ends there. The check-in and appointment receptionists are always rude. The computers are always having issues and my last appointment lasted almost an hour and a half. Getting my usual years-worth of contacts has been a nightmare. First, it is very strange to me that their system doesn't remember what brand of contacts I have previously purchased. They were out of my contact prescription at the Green Hills location and I was told my contacts only needed to be transferred from the Liberty location. I was given a trial pair in a different brand and would be contacted in a few days when my normal contacts arrived at Green Hills. TWO WEEKS later and I had still heard nothing. When I called the contact specialist she said no problem, come pick them up at Green Hills tomorrow. When I arrived at Green Hills, I only received yet another trial pair of the incorrect brand. I have to go back for a third time to try go get my yearly allotment. Extremely frustrating and I am currently looking for new eye care specialists. read more

I have been going to NorthLand Eye Clinic for about 5 years. Dr. Carney has performed cataract surgery on both eyes, surgery to remove the extra skin above my eyes and surgery to remove the membrane that is sometimes necessary after cataract surgery. I really can't be more pleased with the Dr or the office. My husband has been coming in for his exams for the last 3-4 years and he has been extremely pleased. He had been told at the previous eye Dr that he would need cataract surgery by the next regular visit. After getting new prescription glasses at NorthLand, he sees better than he has in years. He still hasn't had to have the surgery. Yes it will be necessary later but why have any surgery if it isn't necessary. I would highly recommend this Doctor's office. read more

I had the worst experience with both the optical department and the receptionist. They are both completely rude and the woman in the optical department is so passive aggressive; I believe she was intentionally making me wait while she chit chatted on the phone. When I reminded her I was just picking up my glasses (long story short this is my 4th time there in two months over sunglasses because they sent off the wrong prescription), she told me there were other people in front of me (looking around I could not locate them), then she told me to write my name down and continued her clearly not work related conversation. She knew me on sight and knew why I was there and was harassing me. I would not ever go there again under any circumstances. read more

We have also been seeing Dr Steinman for years and have always had a great experience. Dr Steinman left so I saw a different OD. I have no complaints at all about my experience with my exam however that stops with the office staff. Brenda is the lady in charge of contacts, I have been waiting six weeks on contacts that were supposedly ordered. She has refused to respond to any of my inquiry's regarding my order. read more

My wife and I moved to Liberty, MO and went to Northland Eye Specialists for our annual eye check-up on 10/29/13. At that time the doctor gave me a new prescription for my contacts and I told the doctor that I was on my last pair from the previous doctor. She had me come back for a follow-up exam on 11/26/13, at which time I asked why I had not received my new contacts. It turned out that they had NEVER been ordered. She and the contact lens lady literally had an argument in front of me as to who was responsible for the screw up. I told the doctor at that time that I didn't care who was responsible but that I expected them to order them that day and to pay the cost of having them sent overnight ASAP. Today is 12/23/13 and I still don't have them. When I called the clinic, the lady called me back hours later after checking with the company and told me that they were on back order, whatever that means. I wasn't ordering something made in China and arriving by boat! I have worn contacts for 40 years and never had such a problem. I would think that after the first mix-up that the clinic would have found out when the contacts would be ready and if they had not arrived that they would have been calling to find out why. I should not have had to call them and ask a 2nd time. The service at this clinic is totally unacceptable and I will never go back. I plan to drive the 3 1/2 hours back to my former clinic rather than continue with this clinic. read more

After an insurance change our family began looking for a new eye doctor. NL Eye Specialist was recommended to us and imagine my surprise when I called to make an appt for myself and my 2 sons and was told that they would not schedule more than 2 people in one family on the same day. Not that they didn't have time for all 3 of us she said, but that it is an office policy not to schedule more than 2 people from one family on the same day. They could schedule my children one day and me the next, but not the same. When I explained how inconvenient this was she just said sorry, it's our policy. I inquired about us all seeing a different doctor around the same time and again the answer was no. After leaving a message with the office manager I received a call back stating the same thing. She appreciated my opinion but they don't or won't schedule more than 2 members of a family on the same day. I hope she appreciated my decision to go to another provider who will be family friendly and hope she realizes how much money she has cost her providers by turning away 4 new patients all who wear contacts and glasses! If you are looking for a family friendly provider, this practice is not it read more