It is so refreshing to find such customer service! You talk with an actual person to set up an…read moreappointment that won't be months out! When you go, you get right in and spend your whole time with the doctor!

Wow what an amazing experience. The staff was super friendly and helpful. They were able to get me…read moreright in and taken care of. I had gotten a piece of metal in my eye and they were able to extract it and send me on my way! Thanks again.

The doctor and assistant provided excellent care. Dr. T. is a great optometrist and I highly…read morerecommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff.

Excellent service & care. Thorough exam. Professional and caring staff. Highly recommend!read more

The new scheduling person is rude and snarky. She is not aware that patients do not get cards…read moreanymore for their insurance or that she can look up coverage via a social security number. She put me on hold and hung up. Her tone was sarcastic. Dr Brass was Ok but some of the new Drs need to take time to explain the prescription to the patient and how to get used to progressive lenses. It seems to be common practice with all Doctors not to really engage much... Or to make sure information is shared at all.

Very friendly here. I dont have good insurance so the nurse was gonna set it up so I could get the…read moreprescription Dr wouldn't do it. This place does not care unless u have money. I will be searching for another place. Obviously im not wanted as a patient. Very hurt... There are drs out here that do care and do best for people. Very upset My glasses are 2 years old

The care and professionalism cleanliness all excellent. The lighting the restrooms, the reception…read morearea all impressive.

I love Mc Knight Eye center. Have been going there for I believe around 10 years. Front desk…read morestaff, technicians and doctors are all fabulous. (Only criticism.=I am "not happy"to see that they have gone to "Phyreesia" a new appointment system requiring complicated phone or online form to checkin for appointments. Having previously endured another physicians office using this system I gave up trying to wade through the new form and arrived early, where the staff assisted me. Hopefully this will become easier for me in time.) I first went to McKnights because I thought I had a droopy eyelid affecting my vision. Testing showed that this was not a problem. I discovered instead that, like my grandmother, I was developing glaucoma and cataracts. I remembered helping my grandmother for years with her nightly eyedrops and my brother lost use of one eye to macular degeneration so I was thankful I had not put off eye care. I had also developed type2 diabetes so eye care is also important with that. I began using prescribed eye drops and had regular 6 month exams to monitor the pressure in my eyes. Eventually the cataracts advanced enough that Dr. Brett suggested surgery. This was done at a different nearby office by another of the McKnight family. It was also mentioned that it might also be possible to do something surgically to help with the glaucoma. The surgeries went very well. I was able to go from wearing my trifocals to only wearing reading glasses. Stents were placed in each eye that help reduce the build up of pressure caused by my type of glaucoma. I still had to use the eye drops for a few months but follow up showed the stents were working and I was able to stop using the nightly eyedrops. I now have 6 month checkups and have recommended their office to friends. The waiting room is large and very comfortable with a pod coffee machine. The wait is sometimes too short for that coffee but no problem having one on the way out. If you happen to have an appointment around the holidays you will be impressed with how creative they can be with decorating.

Signing up on the internet for an appointment was convenient but, had some issues and ended up…read morecalling in for an appointment. The staff was friendly and seemed knowledgeable. I scheduled the appointment and filled out all of the paperwork required. The day of the appointment, I show up early. Staff was friendly but, I didn't have an appointment. Strangely enough they had all of my paperwork printed out and was able to find it easily but, said I was not in the system. In fairness they did offer to get me in later the same day but, I had already taken off work for the appointment time that I had. I can't take more time off of work. This has put me out. I declined the appointment for later, because if a medical office can't keep their records straight, I have no interest in being a patient there. I've experienced medical offices before that don't manage their paperwork well and it was a nightmare. NO THANKS She also mentioned that they had called and left a voicemail. I do not have any voicemails from them.

I've been coming here for more than 10 years and have always been extremely pleased with the…read moreservice. The doctors are excellent - even when my daughter had an emergency eye issue when she was seven - and just for regular eye exams. They were patient with my son who couldn't get contacts in. I have never had any issue here and highly recommend. I think negative reviews were from several years ago. I was in twice for me and my daughter in the past month and both times it was an excellent experience.

Vision Works on Church Rd, Kansas City, MO has people who are warm, supporting, caring and…read moreknowledgeable. I have been to competitor whose service (lack of) and quality of product (was poor) and they couldn't get my prescription correct and told me I would have to live with it. But Vision Works fixed the problem. Very pleased!

Do not buy from Vision Works!! Company has gone downhill. I…read moreBought some transition glasses 10 month ago; lenses are now delaminating around the edges (definitely a material defect). Took them back to the store where I purchased them, Employee said they only warranty them for 3 months. I tried to find a way to email customer service and that was not possible. They do have a customer service page, but the complaint link did not work for me. Bottom line, save your money, buy your glasses from another merchant. Kansas City customer

I walked in for a scheduled apt and was told when I got there that the apt would be virtual…read more This wasn't mentioned when I booked. For the price I'd sooner go to Costco for a physical eye exam.

Friendly but not respectful of time...doctor was 40 mins late for my appointment and…read morecounting...doctor is in office holding personal conversations with other customer while others are waiting TOTAL disregard for customers time so if you're in a rush RUN from this location