Title should read: Gulf War Veteran Shown the Door! Let's be…read morehonest, PATIENT CARE BEGINS WHEN YOU ENTER THAT FRONT DOOR PERIOD ANDREW! Listen, as with any payout at the end of the day it's about ROI, Return On Investment for all you non-business types, aka what value am I getting for my money! I see a Typical Positive Review: "Dr. Moyes talks to his patients" Well this long time customer would sure the hell hope so and question the intelligence of the individual that took the time to write the review if it wasn't just another employee/internal BS! Up front I informed this what appears to be an incompetent assistant that called me back for the initial exam the prescribed eye drops were going to be overnighted by the VA. Yes, on Dec 11th, 2025 this Gulf War Veteran was scheduled for a procedure to improve vision after multiple cornea transplants. After checking in I'm She begins to harass asking if "there's not a local pharmacy to pick them up?" I said, "I told you they are going to be shipped and they should arrive today." She then states, "I still have to ask you!" Understand at a minimum I believe in order to deal with the public on a daily basis whether it be in the profession of patient care or any other line of work in customer service/support you should be an EFFECTIVE LISTENER! As a War Vet where lives were once on the line please know I have a low tolerance for BS when it comes to incompetence and those paid to do a J.O.B! With the unemployment rate as high as it is I DO NOT understand with individuals like this employed taking up office space hired by Moyes Eye Center. Who's in control of QA, ensuring patients are top priority when entering your front door?! "Andrew," Dr. Moyes if you choose, explanation after hearing about the situation "this is family" for yes another one of those employees that SHOULD NOT be in patient care PERIOD and so it's the end of the road for not one patient (aka Customers) but two! Andrew, Please know this long time patient has contacted the VA for a new referral, preferrably without all the incompetence, because it appears you've lost touch with once was a decent operation! I fully understand dollar bills have a tendency to control that matter! Andrew, this war veteran has choices and you've lost my respect because it seems that through business growth across the KC metro it's become all about the dollars and less about the emphasis on quality patient care and DO NOT think for one minute I will not spread the work Andrew! Please Know the individual that followed/cleaned up after your dysfunctional hire did beautifully/superb in her assigned duties although you preferred to jump to conclusions for only you know why! I highly recommend if you're going to take money from the deserving War Vets in this region you at least train your staff instead brushing off responsibility! Ultimately he enters the room with his NKC location sidekick Dr. V, (Verachtert/ Anthony if you choose) who participates in the ridiculous patient shuffle on a daily basis! If you know you know! Patients waiting up to 45 from my experience and this goes back years according to others that have ultimitely had it with this operstion! Andrew apparently has his mind made up after that office liability approaches with her side of the story, perhaps presenting that race card! He asks "what's going on." I DID NOT hesitate in letting this clueless individual know that I DO NOT APPRECIATE being brushed off and disregarded when providing pre-op information to an incompetent individual who's goal seemingly was to dictate how I go about getting the requested eye drops. No, it was more than apparent that she did not like my response/s. But if you ask Andrew "That's Family" this liability's approach to substandard patient care! Yes, incident reported to the VA as he should not be on that list as this was not the first situation/encounter where his "family" seemed to have other priorities than providing top level care for those "Customers" walking through that front door and so it's the end of the road!

First and foremost, I arrived here November 2025. I've arrived because the day before I sprayed…read moreperfume in my car and it accidentally got into my eye. Chemical reaction. Eye pressure was high and etc. ok. First doc I seen was a surgeon and didn't like because well when he came in like 2 people who are "learning" wanted to be in. The doc chose not to have bedside manners and ask me for my consent first and if it was okay. I had to stop him from talking to ask who they were then told them to get out. I'm not gone be your little experiment or "ooo this is interesting" bs. The walls are thin and I can hear the staff talking. I could even hear "oh she got an interesting case" and etc. I don't care watch what you say knowing these walls are very thin. Anyways first doc wanted blood work done for damn near every single thing. They all came back normal. Did another bloodwork again with my PCP in December all back normal. I requested to my PCP for a referral for a rheumatologist but specifically at KU med because they are the best. Just recently seen my rheumatologist and she even suggested getting a second opinion because she looked at my lab report BOTH of them and she said everything is normal and is concerned on why these people have me on two eye pressure drops and one steroid drops for 5 months. So she sent a referral to KU ophthalmology for their opinion. KU med is a teaching hospital so they are very up to date, go by the book, caring, find the actual problem. I've had speciality docs there for myself and for my kids and very good experience. I should've went there first instead of Moyce Eye Center. I shouldn't be on these damn steroid drops for 5 months. Because all three drops for one damn eye... is already effecting me at the side effects. More fatigue where it's effecting me in daily tasks. I'm not tired but the damn drops making me tired. My iron supplements don't even work anymore. at this point I don't have a good feeling with this place nor trust anybody there. Money hungry. Wonder is it cause I'm on Medicaid? Wouldn't be surprised. I def wouldn't come back here AT ALL. Bye

The doctor and assistant provided excellent care. Dr. T. is a great optometrist and I highly…read morerecommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff.

Excellent service & care. Thorough exam. Professional and caring staff. Highly recommend!read more

The staff and doctors at this eye care clinic are wonderful, patient, and professional! They…read moreworked diligently with my 90 year old MIL to make sure she could get the best vision possible.

I'm a huge fan of Laferla Family Eyecare. I know its a weird thing to say about an eye doctor, but…read moreits true. I first started going to this office about 5 years ago. Unfortunately I moved away shortly after starting here and never found an eye doctor I really liked in my new city. I actually considered just staying with Laferla and coming back for my appointments. Well I am back in Kansas City now so I have started going here again. Once again they have wonderful service, a friendly staff, and very knowledgeable doctors. They also have a great selection of glasses. I would definitely recommend Laferla!

I had an 11:30 am appt arrived at 11:25 gave them all the papers/ identification. There was no one…read moreelse here except someone picking up glasses. The appointment started at 11:48 am... 18 minutes sitting in an empty office. Dr. Tiller knows what she's talking about and will do a thorough exam. Answers all questions.

Would give 0 stars if I could. Staff are incompetent and don't know how to bill correctly. I paid…read moremy bill at the end of my most recent appointment. Then I received a phone call a few days after my visit saying they forgot to bill me for my contact lens fitting and that I owe another $60. Received another call a few weeks later saying they "misread" my insurance and I owe another $110. This is not the first time they've called me after an appointment saying they made an error and I actually owe more than they originally told me. I would not recommend this place to anyone.

I was thrilled to find this office so close to where I work downtown. I looked at who was a…read morepreferred provider with my vison insurance and I was able to schedule an appointment online. The assistant was great at taking my eye measurements, then scanning my retna. Dr. J. Strickland is my new optometrist. She went through the vision tests and explained the retna pictures and my eye health. I look forward to seeing her next time I am due for an exam. When it came time for the cost breakdown, the assistant went over what my insurance covered, my co-pays and coinsurance. They didn't have my contacts in stock, so they will be arriving in 5-7 business days. I was lucky to score a parking spot on the street out front, but I am not sure if they have a parking lot available.

Love this central location!…read more Dr. Bales is thorough and very explains exam throughout! Very helpful, pleasant staff!

Very professional service all around from the front desk staff to my experience with Dr Tad Baker…read more He is thorough, kind and efficient. Explains things thoroughly and makes sure to answer any questions you have. Highly recommend!!

Love this place the front desk ladies Jenna and Brenna are so helpful and kind. I would definitely…read morerecommend coming here.

Bennett Eyecare Midwest, has been very accommodating! I have worn prescription glasses for over…read morefifty years and have purchased three pair of glasses in the past two years from BEM and have had great service and satisfaction! My eyeglass needs are very important to me, and all the staff have been excellent to include, adjustment, service and punctuality! Thank You Martin

Awesome place for an eye exam, would recommend to anyone. Overall very pleasant environment and…read moreexceeded all expectations

Amazing experience. Dr. LaFerla took the time to fix my old glasses and answer all my questions…read moreaccordingly. He even saved the brand of glasses I loved in my file when I said I really liked the frames and would buy in the future. Friendliest Dr. ever! Would 100% recommend.

State-of-the-Art Office, Old-School Service and Care…read more Incredibly happy with my experience with Dr. LaFerla. Unlike chains or employed healthcare that may push glasses or volume of patents, this is Dr. LaFerla's place. I never felt rushed, he communicated well--about procedures and insurance billing--his office is beautiful and state-of-the-art, while his service and care are old-school. I expressed that I was planning to purchase glasses with my first progressive script ever elsewhere by mail, and he then must have taken at least 1/2 hour more to make sure that my script was right, never pressuring me to buy frames from him. He's kind, comfortable, professional. Super personalized experience. Insurance process was easy, preregistering before my visit. Buy local--and get the best experience too!