The care and professionalism cleanliness all excellent. The lighting the restrooms, the reception…read morearea all impressive.

I love Mc Knight Eye center. Have been going there for I believe around 10 years. Front desk…read morestaff, technicians and doctors are all fabulous. (Only criticism.=I am "not happy"to see that they have gone to "Phyreesia" a new appointment system requiring complicated phone or online form to checkin for appointments. Having previously endured another physicians office using this system I gave up trying to wade through the new form and arrived early, where the staff assisted me. Hopefully this will become easier for me in time.) I first went to McKnights because I thought I had a droopy eyelid affecting my vision. Testing showed that this was not a problem. I discovered instead that, like my grandmother, I was developing glaucoma and cataracts. I remembered helping my grandmother for years with her nightly eyedrops and my brother lost use of one eye to macular degeneration so I was thankful I had not put off eye care. I had also developed type2 diabetes so eye care is also important with that. I began using prescribed eye drops and had regular 6 month exams to monitor the pressure in my eyes. Eventually the cataracts advanced enough that Dr. Brett suggested surgery. This was done at a different nearby office by another of the McKnight family. It was also mentioned that it might also be possible to do something surgically to help with the glaucoma. The surgeries went very well. I was able to go from wearing my trifocals to only wearing reading glasses. Stents were placed in each eye that help reduce the build up of pressure caused by my type of glaucoma. I still had to use the eye drops for a few months but follow up showed the stents were working and I was able to stop using the nightly eyedrops. I now have 6 month checkups and have recommended their office to friends. The waiting room is large and very comfortable with a pod coffee machine. The wait is sometimes too short for that coffee but no problem having one on the way out. If you happen to have an appointment around the holidays you will be impressed with how creative they can be with decorating.

The new scheduling person is rude and snarky. She is not aware that patients do not get cards…read moreanymore for their insurance or that she can look up coverage via a social security number. She put me on hold and hung up. Her tone was sarcastic. Dr Brass was Ok but some of the new Drs need to take time to explain the prescription to the patient and how to get used to progressive lenses. It seems to be common practice with all Doctors not to really engage much... Or to make sure information is shared at all.

Very friendly here. I dont have good insurance so the nurse was gonna set it up so I could get the…read moreprescription Dr wouldn't do it. This place does not care unless u have money. I will be searching for another place. Obviously im not wanted as a patient. Very hurt... There are drs out here that do care and do best for people. Very upset My glasses are 2 years old

It is so refreshing to find such customer service! You talk with an actual person to set up an…read moreappointment that won't be months out! When you go, you get right in and spend your whole time with the doctor!

Wow what an amazing experience. The staff was super friendly and helpful. They were able to get me…read moreright in and taken care of. I had gotten a piece of metal in my eye and they were able to extract it and send me on my way! Thanks again.

This location of America's Best in Liberty, MO has really great service, they answered all of our…read morequestions and participated in our flexible spending account plan. Our glasses were completed quickly, and our experience in every aspect was positive. If you have the ability to purchase the insurance plan- I recommend it. Two pair of our glasses ended up with scratches on the lenses after 1 year of use. Before the year was up, we took them back in and both pair are being replaced at no additional cost. Totally worth it!!!

I walked in for a scheduled apt and was told when I got there that the apt would be virtual…read more This wasn't mentioned when I booked. For the price I'd sooner go to Costco for a physical eye exam.

I Love love love the Dr and the lovely staff. So very helpful when selecting frames, they are…read morealways helpful and give their opinion when you're trying on frames. They explain every detail of the process.

Glasses were female Glasses thought they were male,paid over $200 dollars for the wrong type of…read moreGlasses.

I have been a Gerry customer since 1991 in Liberty. Their prices are higher than some of the…read morediscount places, but I return again and again for the customer service they have always provided. I know when I go in there, I will have help deciding on frames and will have friendly and knowledgeable staff. Until a couple of weeks ago, that is. I visit maybe 2-3 times a year for an adjustment or to have the nosepads replaced. I have NEVER been charged before for either service. I had gone in recently for advice about keeping them clean (there is very little space to get in and around these pads to clean. The man told me to use a soft toothbrush and soapy water. I followed his advice and the result was, I scratched my lenses. So I went back in to have the dirty pads replaced, and was told it would be a charge of about $7 to do that. I said, I have never had to pay for that before. And the girl said pretty flippantly," well, it's always been that way". She started to write down my contact info. I asked for my glasses back and told her, "the customer service here has always been exemplary, but I will go elsewhere now. And I am about ready for new glasses, but I won't be coming here." This seems minor, I know. But it was her attitude that got me, along with her assumption that I didn't know any better. In this economic time, businesses are struggling to stay open. That is not the time to push away established customers. Dr. Samuels, Nancy, and Gary had been the staff for nearly 30 years - and now, I do not see anyone in there I recognize. Maybe it's changed hands, perhaps some of them have retired, but the consistent service I come back for is no longer provided. Maybe this is progress. But there are numerous other eyeglass establishments within a short distance. It is time to find one who still puts customer service first.

Gerry Optical used to be one of the better optical shops in Kansas City but this time around, it…read moretook three months to get glasses and when they finally came in, the woman working in the store was in too big a hurry to be courteous and do a proper adjustment. She said she had 1 1/2 hours till store closing but acted like it was five minuets. I say this as someone who worked in an optical shop for five years, so I know what I'm talking about.

The doctor and assistant provided excellent care. Dr. T. is a great optometrist and I highly…read morerecommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff.

Excellent service & care. Thorough exam. Professional and caring staff. Highly recommend!read more

I really wouldn't trust my eye health to anyone else . The entire staff is friendly, thorough and…read moreaccommodating. I've been going to Dr. Butcher for years, his exams are always do accurate. I'm always in awe at the end result. I can read any print regardless of the surroundings. My career is very dependent on my accuracy, and Dr Butcher has played a big part because he listens, strives for the best vision you can achieve.

I have been a patient at Discover Vision on N. Oak for many years…read more I had an appointment this week at 3:30. The tech didn't come an get me until 3:55. That was somewhat upsetting but I didn't say anything. After the tech finished her exam at 4:15, I was not seen by the eye doctor until 5:00 or a few minutes after. I waited in the exam room for 45 minutes!! The eye doctor apologized and said they were backed up. I understand scheduling issues but someone should have at least came in and told me what was taking so long. When I walked out of the exam room, everyone at that check in desk were gone, lights were out and the place was shut down. I then had to be walked back to the eye glass area to pay my $10.00 copay, which I felt should have been free. The fact that my insurance is paying for this exam is really upsetting. I will find another eye doctor who is not with Discover Vision. I would give them NO STARS but that was not an option.

Vision Works on Church Rd, Kansas City, MO has people who are warm, supporting, caring and…read moreknowledgeable. I have been to competitor whose service (lack of) and quality of product (was poor) and they couldn't get my prescription correct and told me I would have to live with it. But Vision Works fixed the problem. Very pleased!

Do not buy from Vision Works!! Company has gone downhill. I…read moreBought some transition glasses 10 month ago; lenses are now delaminating around the edges (definitely a material defect). Took them back to the store where I purchased them, Employee said they only warranty them for 3 months. I tried to find a way to email customer service and that was not possible. They do have a customer service page, but the complaint link did not work for me. Bottom line, save your money, buy your glasses from another merchant. Kansas City customer