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    Northern Tool + Equipment

    1.7 (10 reviews)
    Open 7:00 am - 7:00 pm

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (58 reviews)

    $$

    Exemplary service at Lowe's Homewood, AL last week. I was sent to get supplies for a couple of…read moreprojects I'm working on in my shop. I received assistance regarding plumbing parts from a couple of workers that were knowledgeable and patient. The next day I returned to get nuts and bolts for a different project. I got the assistance of an associate named Lakeria. She calmly and tediously searched through the aisle of nuts and bolts to try and find a match to the one I brought. She was on a mission and not willing to give up the search. I got the small town hardware shop experience along with the huge supply of inventory a chain store provides. Jackpot!

    I bought a washer and dryer this weekend [holding for applause]…read more.. I chose this location because I trusted they would have some of the more efficient and knowledgeable appliance sales people. I went in, looked around, picked out one of the cheapest top-loader and dryer combos, and then stood there looking like I needed help for a few minutes. Eventually, a very nice woman whose name escapes me stumbled into my air of confusion, and offered guidance. I was out of there in 10 minutes flat with a delivery and install scheduled for the next day. The next morning, Sunday at a prompt 9am, two men arrived to deliver and install my new washing apparatuses. We blocked the entirety of my street with their truck for about an hour (apologies), but they got both machines up the stairs and into my kitchen/laundry room with ease. They immediately started both machines to ensure there were no leaks or issues. The part that took so long was me making them flip the way the door opened on the dryer, hahaha. My only gripe is that the dryer vent they installed seems way too long and forces the dryer to stick far out from the wall. Are dryer vents supposed to bend? I feel like that's asking for lint to get caught up in the bend. Alas, am I, just a girl, going to be forced to DIY? Fine, hand me my blade, I'll finish this.

    Little Hardware - New set screw next to old one

    Little Hardware

    (8 reviews)

    $$

    Wow. Just wow. For more than 10 years my wife and I had trouble with our antique door knobs on our…read morefront door. The set screwa were too short and you can imagine the issues with the knobs pulling off. I tried lots of solutions including loctite blue which helped the screwa stay in placew, which helped, but never addressed the issue that the sets screws were simply too short (but we would have to get in a time machine to the 1940s to complain to the manufacturer) * A national hardware store had test openings that showed the screws were sized "1/4 - 20" but they didn't have the actual screws and the guy that was helping me said no one did * The owner of a mom and pop hardware store told me that longer set screws did not exist at all and that I needed to look at an antique store. He wouldn't even check * Then I went to Little Hardware at a Friend's suggestion.. I walked in and the guy who helped me introduced himself and shook my hand. He measured the set screw I had as "1/4 - 20" just like you he big retailer. He then immediately found matching sets screws that were longer (see photo). I had to buy a hex tool to entire I could connect the 4 screws on both knobs. The entire purchase was $15 but I would have paid a lot more to get these knobs right. And now, for the first time since we bought our old house I feel confident in our old door knobs Thank you Little Hardware -- I'm a customer for life!

    A great store. Extremely helpful employees. They cannot do enough for you here. It is conveniently…read morelocated and a great neighborhood hardware store.

    Lowe's Home Improvement

    Lowe's Home Improvement

    (34 reviews)

    $

    Went to Lowe's today. Hard to believe this store can stay in business. You never can find anyone to…read morehelp. We did pass one woman who pointed us to an aisle to look for electrical adapters. We couldn't find what we wanted so we went back to the front. Jay was there on his phone monitoring the self checkout. My husband asked him where to find adapters. He looked up from his phone and said something. My husband said excuse me because he couldn't hear him. He seemed put out to be bothered. He said aisle 4 loudly. My husband said do you know where on aisle 4. He said no.( jay is wearing a vest that says Customer service) My husband said well I guess I should just buy on Amazon. Jay shrugged his shoulders and went back to his phone. I then proceeded to the customer service desk and asked to speak to a manager. We waited 10 minutes. I heard the girl call again for a manager. We finally gave up and left. My prediction is Lowe's will be closing soon with the economy the way it is and the lack of customer service in the store. When we left there were 2 workers at exit monitoring the self check out. They have no problem staffing that area. Also found another worker half way down the aisle on his phone too

    Horrible customer service in lumber department. Waited for 20 minutes to be help and then was…read morefinally "helped" by someone who acted as if I was an inconvenience. Was trying to get some material pulled from inventory sense not enough was in the rack. Employee said they didn't have any (said 750 available online) and then wouldn't communicate with me to make sure we were on the same page about the material I was looking for, and someone who seemed more in-charge was standing nearby and didn't step in to help either. Was told "I could go in the back and look myself if I didn't believe him."

    Northern Tool + Equipment - hardware - Updated May 2026

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