On Christmas Eve I purchased a Sthil BG50 leaf blower in Franklin, TN as a gift to my significant other. He has his own lawn service business and I thought this would make a nice addition to the one he already have....After further discussion, we realize that a different brand is wanted/ needed for the business so we decided to return the one that I got.
As we both pulled up into the parking lot of Dunnavant Valley Ace Hardware location, a male worker stood in the doorway watching us suspiciously as we got out of the car (my take). He then walks away and a female worker comes to the door to do the exact same thing. Once we approach her closer, she turns and walks away (no greeting at all). We proceeded to the register. A friendlier younger guy comes up and asked if we have return, then asked for the receipt. Before the young man could start the transaction, another male worker "marches" out of no where, removes the receipt from the salesman hand, quickly scans over it, then rudely tells us the that they are independently own; we would have to return the leaf blower to the store where purchased.
We wasn't even in the store a full three minutes and there is a nicer way to handle things.
Rules are rules and I'm all about following them.
But I'm still trying to figure out what was it about us that deserve such a cold treatment - from the parking lot to the register. I'm honestly puzzled???
Between the lawn business and my Etsy store, we visit Ace frequently to purchase supplies. I'm sad to say this will be our last time. I'll much rather take my business to a place where I'm not treated like I STOLE the item that I rightfully purchased.
Side note: Sending a huge THANK YOU to Ace Hardware-Bellevue in Tennessee for your friendly customer service that you provided last week. Each rep was extremely helpful on such a busy day. I walked away that day happy and proud of my purchase :) read more