Incredible service as a whole. Especially customer service. Got my car back quickly too. Shop has a lot of love and history in it, family owned too cant beat that! Please use this shop! read more

Service here for the 2nd time. Nice, knowledgeable, and friendly. Lots of routine maintenance done in the 2 visits. I won't go anywhere else for auto work. Highly recommend. read more

I scheduled an appointment with Northern Auto after trying to schedule an appointment with another repair shop in Ferndale. I was was not able to get through to the Ferndale shop, despite numerous attempts, as their number went to a fax machine. I went to Northern Auto's website and it was a very user friendly way to schedule the appointment. Plus, I received both text and email communications. They even respond to questions via text! The team was professional and Kamile, who does the intake, asked all the right questions to get to the root of my issue and assist the tech with the diagnosis. They finished my car in a day, and the issue I brought it in for seems to be resolved and my car is riding like new. Overall, it was a great experience and I liked supporting a locally owned business. read more

Great communication. I knew what to expect from the time I made my appointment and was given descriptive detail of my cars issue once they looked at it. I was comfortable enough with the detail to make an informed decision. The owner, Kamile, takes pride in the business and ensures a good customer experience. read more

I take my car to Northern for routine and non-routine maintenance. I have always been pleased with the service. Recently, my washer fluid was low. I didn't have an appointment, but Rodney took care of that issue for me. Great service! Thank you. EB read more

I had them do do an inspection for $80 (pretty reasonable) and later had them look at a separate oil leak problem. They told me they wouldn't charge me for the second inspection, and they held to their word. Honest guys, professionals. Great business read more

This was my first time at Northern Auto Repairs and I am thrilled with the results. I had been working with another local garage for several years but in the last year, I just didn't feel I was getting the quality service I had previously experienced. So, I decided to try Northern Auto based on word of mouth and their great reviews. I called, spoke with Rodney, then took my car over and the experience was great! It was like taking my car to a terrific doctor - Rodney listened, asked questions and recorded its "symptoms" and I felt like my car was going to be taken care of by top-notch auto repair experts. Based on what I said, they spent time doing a thorough diagnostic check and called me with the results. Rodney put a name to what was wrong with my car, explained why it was happening and the recommended fixes. He quoted a very reasonable price for the work. Northern Auto does a great job of itemizing the issues, recommending the fix and documenting exactly what the repair was and the cost so I felt comfortable that the price was completely in line with the work needed. I picked up my car and was absolutely so happy with how it ran, how it felt, the steering...everything finally felt "right". What a relief! I will highly recommend calling and talking to Rodney and bringing your vehicles to Northern Auto in Berkley. I am so excited that my car feels back to good again. read more

Terrible! I will never return here or recommend this place. Rodney fits the "used car salesman" stereotype. Just not trustworthy and will tell you anything to make an extra buck. Long story, short... They tell me my car will be ready 1-2 days, just need a part from Ohio. 6 days later my car is ready. And then all the sudden after fixing it, Rodney calls and says there are other issues and it's 1k more. I like supporting local businesses, this one will never get my support again. read more

Highly recommend supporting this local business! The people at Northern Auto are consistently prompt, helpful and clear with any service issues. I really appreciate their detail & insight & feel assured they are providing me the best value for any work done on my car. A big thank you to Rodney, too, who goes above and beyond to ensure top tier customer service! He's always friendly & patient & is a big reason I continue to take my car to Northern Auto! read more

I had gone to a dealership and they had recommended to me that the rotors were scored from rocks and needed to be smoothed out. The dealership didn't take the wheels off the car to make the determination. This was to cost $125.00. Wanting a second opinion, I went to Northern Auto Repair. They pulled the wheels off and said that the rotors were in good condition and didn't need any smoothing. Randy was the person who helped me at Northern and I will be going back for any future maintenance work. read more

I had my brakes replaced, a fluid flush, cleaning and throttle body cleaning. Rodney was very informative with my many questions and kept me informed of the progress. I also received my car back before closing. read more

They got the job done expiditiously. Just thought it seemed a tad on the expensive side.

Much like Brett S, experience from 1/2/2023 the car was brought in for a battery replacement and the front manager told my daughter's friend who brought the car in for us that he had to do some diagnostics, but did not quote her a fee for all these diagnostics. Turns out we were charged over $250 for the unwanted/unnecessary diagnostics and now we have to go to the dealer to get the battery replaced as their cost was $100 more than the local dealer. You draw whatever conclusions you want, but I am the owner of the car and spoke to this manager and he was not concerned about the "communication error" and that we did not expect them to do ANY diagnosis and bill us for it, so pay up. Not a great experience, live and learn. read more

We were having high rev only on first start of the day. Called around, Northern Auto was the only auto repair facility that would schedule us even when they were at capacity. Rodney kept us informed, also called to clarify issues as there were more than one. Thank you for fixing it right the first time read more

This is a professional and knowledgeable repair shop. Car was repaired with AC required work and under the estimate. Well worth my 49 minutes drive to get there from Livonia to Royal Oak. Special thanks to technician Anthony and scheduler Cindy for getting me in and out on time! Looks they do all types of auto repair and are Angie's List too! read more

Awesome local repair shop: reasonable rates, great customer service, timely repairs and good mechanics. I took in my VW Jetta for something minor, and they sent me a digital inspection (with pictures) explaining the issue. I called and the mechanic working on my vehicle went over the details before making any repairs. I got my car back the same day, and they vacuumed my floor mats and left me a cookie with an oil change coupon. My only advice is to call ahead of time as they're typically busy. read more

With prices above the competition, Northern Auto Repairs compensates by being super nice and trying real hard for your repeat business on repairs and maintenance you may OR MAY NOT need. Aug 2015 - This is my edited review where I remove the word "untrustworthy", include more pricing detail from my records, and give them one extra star for trying real hard. Thanks for the certified letter by the way. I hadn't seen one of those in decades. I forgot that I had to go to the Detroit Post Office to pick it up because my post office quit handling them years ago. Imagine my surprise when it was more unwanted mail from Northern Auto Repairs regarding a poor decision and an unpleasant experience from a year-and-half ago. I took my car in for some needed repair and chose Northern because it was close and had favorable ratings. When I picked up my car they told me I would soon need about $600 repairs - largely for replacing all four brakes. I was shocked at how much they would charge and highly skeptical that my car with 50,000 miles on it would need all four brakes replaced at the same time. I had always understood from my retired-brake-engineer father that the front brake pads wear out faster than the back brakes. Some quick comparison shopping taught me that I could get all 4 brakes done for less than $200 with a coupon at Firestone. Still I didn't think I should be needing brake pads at all at 50k miles. Meanwhile a deluge of marketing mail began arriving in my mailbox and email. A few months later I had a mechanic friend replace the front pads and the old ones were about half worn. They did not need replacing, just as I'd suspected. Still I wasn't motivated to write a negative review until until Northern sent one of those fake-check coupons designed to look like a tax return check. You know the ones with the official warnings on the outside, "$2000 or 5 YEARS IMPRISONMENT". Northern doesn't think that kind of marketing is deceptive, just kind of funny. Besides all that marketing works (just not for me). Why else would the big guys like Suburban Group Dealerships send out all the sh*t they do? If you are looking for someone to point out to you all the things that might go wrong with your car and set you up to pay for prevention and repairs on a schedule so you can feel like you are doing everything in your power to keep your car from breaking down, then I'd say NAR is for you. However, if you are looking to pay a fair price for the repair you need now, without worrying about some repair you may need later; then I suggest look elsewhere. read more

These guys are fantastic. They were so good to me when my 2011 Subaru needed help desperately. They were honest, generous, and just really good guys. read more

Great family owned business right on Woodward in Berkley. Have taken my car here a few times now and always happy with the service and repairs. Becca, Rodney and entire staff are friendly and keep you informed at all times about the status of your repairs. It is nice to have a place you can trust to take your car for repairs when you need it. read more

This is a family owned business and you feel that from the moment you speak with Kamile who does the intake and scheduling for repairs. She is very friendly and takes time to get to know you and welcome you as a customer. I also met the owner, John, when I brought my SUV in for repairs. He's an affable guy who's been in the business at his Woodward Ave. shop for 50 years this year. He likewise took some time to casually chat with me and share some stories and insights about the business as well as for the problem I was coming in with. I was delighted and surprised by the shop's very modern and convenient text-messaging system to keep you updated on your vehicle's status during service. This included diagnostic findings with indexed photographs (including a shot of the extensively draped/covered interior Re: COVID precautions to assure you of their high level of hygiene during service), explanations from the mechanic, and an itemized list of repairs, parts, and labor charges to complete the job. I'm a 'car guy' and everything on that bill was fair. They showed excellent transparency in the costs, and listed other incidental maintenance services for my vehicle they could offer without any high-pressure sales or up-charge vibes. Speedy service, I was in and out done before 2 PM same day. I even got a follow up text from the owner 5 days later to inquire of my level of satisfaction. You can drop off your vehicle and know nothing about cars and trust that they are honest. Plus they put a 24,000 mile, 2 year warranty on their work that they will honor nationwide. Highly recommend. read more

Have been going to Northern Auto in Berkley for well over 20 yrs ... have always had excellent Service. Our 2007 car runs like a new car because of their great service. Scott is amazing technician. The owner Camile is the most kind and caring lady ever. Can't thank all of them enough ! God Bless read more

Surprisingly disappointed with the staff here, specifically one employee. Brought my car here to be looked at for a door handle issue. Was charged for a inspection fee when there was specifically no inspection mentioned on paperwork I was given. Front "manager" tried to pull a fast one and sell me a bunch of repairs without addressing the issue I came in for. When brought to his attention that there was no inspection noted he claimed it was an "internal error". Woman working at front understood their issue and provided refund and handled situation appropriately. Don't love trying to support a small company and one of their employees comes off as a greaseball. Owners are apparently out of town for over a month, which is understood but surprising for this busy of a time. As others have mentioned, would try multiple other places in area prior to coming here. read more

This was my first time at Northern Auto and I was really impressed. I took my Escape in to fix the A/C on the hottest day of the year - a little worried that I might get overcharged. But it was very reasonable. They also provided an extensive check-up (with pictures & estimate) of other stuff that may need repair. While that was more expensive (& I didn't do it) it does let me know future things I may need to tend to. I was especially impressed with the Contactless COVID-19 safety measures they took - including plastic covers on the gear shifter and steering wheel as well as paper to protect the carpet. All in all, it was a great experience. THANKS! read more

Went to Northern auto to get my brakes checked and decided to have everything else checked at the same time my brakes were fine but I had some maintenance work done while I was there everything was good and very friendly people and would recommend to anybody . read more

For the first time since I moved to this area, I needed help with my beloved 2008 Subaru. Rodney took care of me. The folks at Northern are terrific. Go there. read more

Had another trip to Northern last week. This time, it was for my 2004 Ford Econoline conversion van. We were planning on going away for the weekend, and the brake light decided to light up on Wednesday. Great timing. I took it to Northern on Thursday morning, without an appointment, and they got it in to look at it, and had the repairs completed by 4 PM on Friday. As usual, they were courteous , and they did a fantastic job helping me out. They've even followed up to see if I'm having any issues. I really appreciate all they've done to help me out! read more

Very disappointed My son's car needed alignment. They quoted $103. When we dropped the car off the price doubled to $207 because they needed to loosen up 4 extra bolts for "camber" adjustment which is a part of alignment procedure. Carter, Camber and Toe. After a first test drive car was still slightly pulling to the side and there was rattling noise in the front because they forget to tighten something up. Had to return car back to the shop. They refused to refund extra charge. Will be calling credit card company to challenge this transaction. Do not recommend this shop. read more

My wife took her Chevy Malibu to this place because the Chevy dealership said we needed struts and links.. We asked Northern to take a look and confirm the needed repairs they said Yep! you need to get it done PLUS shocks, fuel injection cleaning (yea ok;)for the cost of $1,900 What a deal, how could i pass that up?!?!. Well, something seemed off lol. Took it to Kearsley Auto in Flint (raised there) and didn't need ANY of those things and walked out with what NEEDED to done at $280!!!! AVOID THESE SCAMMERS!! read more

Made a life long customer out of me! I have a Lincoln that was in some need for some front end work, I work at a Ford Dealership and our service department was to backed up to take me in so I did a quick search and found Northern. I was blown away by how quickly they were able to handle the amount of work that I needed done! The follow up through the entire process was FIRST CLASS! I will definitely recommend them to everyone that I know in need of any auto repairs! If your looking for your "guy" as far as repairs go look no further! The owners are so nice and take the extra step to make sure that you are happy with everything as well as the service writers! I even got a cookie on my center council as a thank you for my business! Keep up the great work guys! I will be back for sure! -Zach read more

Northern Auto Repairs - Auto Repair Near Me - Berkley, Michigan

UNETHICAL. OVERPRICED. UNPROFESSIONAL. Such a big departure from my first visit in June. Now I understand the conflicting reviews Northern Auto consistently receives on "Yelp." If you don't want to read about my entire experience, just skip down to the section that starts with "COME HERE IF YOU WANT TO BE RIPPED OFF" to learn about truly unethical implications of this business. But here's the whole story for folks who enjoy this sort of thing. I dropped off my car at Northern Auto at 9:30am yesterday to do follow-up from the air-conditioning recharge they did in June. My "check engine" light popped on a few days ago, so I asked them to look at that while they were reviewing the A/C work. They told me they would finish the review of my A/C at no charge, but I had to sign off on $100 fee to hook my car up to their computer to get the reading on the "check engine" sensor. You can do this for free at several local auto part stores, but since the $100 would apply toward any work I was having done that day, I figured I'd be spending it anyway. I went ahead and signed the paper. That is the last $100 bucks (plus tax!) I will be spending at this place. Two hours later, I received a text from N/A with a link to photos of my car and explanations of what needed to be repaired and why. There were four items listed in "URGENT" need of repair. They included: 1. the condenser for my AC-- which was leaking the freon they had put in in June. They included a photo of the phosphorescent die indicating where the leak was. 2. the heat shield on my catalytic converter. They even included a video of my car running that showed the heat shield rattling when my car idled. 3. the coolant temperature sensor. The failure of this sensor is what caused my "check engine" light to appear on my dash. A photo with a diagram of where the sensor was located was included on the analysis. 4. rear shocks replaced. photos were also included showing a dark area on the shock absorber was supposedly leaking oil. Not included in the analysis was an estimate for services. I called, and "M" quoted me the following: Heat shield: $60.00 Replacing rear shocks and alignment = $508 Coolant temperature sensor. Parts and labor = $330 Leaking condenser replaced. Parts and labor = $660 Total cost: $1,500.00 Here is why you should COME HERE IF YOU WANT TO BE RIPPED OFF: I asked "M" if the heat shield included a replacement part, and he said that the heat shield itself was fine, it had just come loose and was rattling. I said that the video showed that it had rusted almost completely off, and was he looking at the right car? He said he hadn't watched the video, and was giving me a price on simply reattaching a loose heat shield. He said that to replace the shield meant I'd need to replace the whole catalytic converter, and that wasn't worth it. I agreed, but said that $60 was pretty high for two $2 hose clamps. He said nothing. Then, I asked why my car needed an alignment, as it wasn't pulling left or right. He said that installing the rear shocks would then REQUIRE an alignment. This is simply NOT so! I had to wonder if he was lying to me because I am female? I am not an idiot. A quick check around town at competitors' prices for shocks and alignments showed that Northern Auto was giving me a price of twice the amount, for services that I didn't even need. As for the coolant temp sensor, I checked the price at a local auto part store. It was $38 bucks. I asked if the sensor was hard to get at or required a special tool to remove, as I couldn't understand why a $38 part on the top of the engine would need an additional $290 worth of labor. He said that HIS part cost $60, and he was sorry that I found one that cost half the price. He then said that the "labor" cost was not because there was a special tool or that it was hard to get to, it was because it involved turning off the "check engine" light and making sure nothing else was wrong. A check engine light will go off by itself after it stops receiving an error message. This does not cost $290, nor does it require special skills to hook the computer up to my car to see if there are additional problems. I asked if they would lower their estimate, and they told me that I must have been mistaken about the competitors' prices. I told them I would be back to pick up my car and I did not authorize any work. They told the to give them an hour because my car was currently up on the lift. A friend of mine drove me back to get my car. When I arrived, "M" was conveniently out of the building. I told "D" to let "M" know that I was very disappointed in my experience. "D" said that sometimes it costs up to $800 to replace a condenser. While that might be true, I had never even gotten to a point to discuss this with "M." He had effectively demonstrated that either he didn't know what he was talking about, or that he believed I was too dumb to know the difference. read more

I look my car in for a check engine light and a driver assist malfunction. I have been going to Northern for years and I felt that I would get a fair price for what seemed to be a scary repair. Rodney and the team there made the experience a good time start to finish. My repair was diagnosed within a few hours, the repairs completed within 3 days. I was concerned about getting there and back, but to my surprise they offered a free Uber ride back and forth. I highly recommend this place. read more

I really wanted to make this place my regular spot, but after two very bad experiences I will not be going back. Took my car there for 2 oil changes, and all was fine (price was a bit on the high side, but I figured the quality of work was worth it). Had an A/C issue this spring and took it to Northern for a quote. Ended up needing a new compressor, and they quoted me over $1200 for the part, labor, and a couple other small things. Felt that it was a pretty high estimate, ended up taking it elsewhere and getting a very quality job for under $700. Just a week ago, my car overheated and needed a new water pump. They quoted me $950 for a new pump, thermostat, and coolant flush. INCREDIBLE. I wanted to give them another chance, but was very disappointed. They offered to do just the water pump replacement and coolant top off for $500 - still a HUGE rip off. How on earth is a coolant flush and thermostat an extra $400?! Absolutely insane. Ended up taking it to the place that replaced by compressor, and they replaced the water pump, flushed my coolant, and changed my oil for under $400. This place is a huge cash grab. Please don't take your vehicle here. Save yourself the frustration and money. read more

I went to northern auto for new brakes and an oil change. They were quick to respond, fair in pricing, and provided great service. I would highly recommend them to others! read more

I've been going to Northern Auto for a few years with my 2009 Hyundai Elantra (as this car ages, it needs more love) and they are fantastic!!! They are always honest, straight forward with their recommendations and are not trying to upsell services I don't need. They do not talk down to me as a woman and just explain what's going on with me directly. I'm a member of their car club, which I purchased and has some great perks (free oil changes, discounts on various services). Everyone that works there is super friendly! Also, they always vacuum my car and leave a cookie on the seat - how cute! read more

I've seen some raving reviews from customers of this shop. I guess my experience there must have been an anomaly because I almost got hosed. There was a slight noise coming from my driver side wheel on my Audi A3. I replaced a hub previously so I thought it must have been that or a bearing issue. When I stopped in there I made the mistake of telling them what I thought the problem might be. Low and behold after they did their so called "inspection", I was told it was indeed the hub and it would cost $900. After picking up my jaw from the floor I said thank you and walked out. Not only was the price outrageous as I had paid $400 at a Audi-specific shop for the same repair on a different wheel but as it turns out there was no issue with the hub at all! I was able to get an appointment at my normal shop and they told me there was zero issue with the hub/bearing but that my tire had some unusual wear due to a mis-alignment and that's what was causing the noise. So before you have these clowns look at your car, look elsewhere because they are more than likely fixing non existent issues. Just wanted to share my experience to prospective customers of this joint. read more

Took my vehicle in for diagnostic because the check engine light was on. the diagnostic came back in less than 2 hours along with a repair estimate. both documents came to me via text message with links to the documents. Very convenient. Never had to go into the shop or waiting room. The car was ready by 3 pm. I paid with a credit card over the phone. The keys and the receipt (along with a cloth to clean the dash and door handles) were in the vehicle and all I had to do was get in a drive away. Easiest, fastest, most convenient auto repair I've ever experienced. read more

I had a wonderful experience with Northern auto repair. Everyone was professional they fixed my car in a timely manner and my car is running great. I had gone to northern 20 years ago moved away and now I am back and doesn't matter how far away I live they will work on my car from here on out thank you read more

They will do a decent job, but scheduling is a mess and their free inspection is designed to scare you into repairs.

The check engine light on my car came on. Thank goodness Northern was open. Was able to have the car checked out without face to face interaction. Steering wheel was covered in plastic and there was a plastic cover over the driver's seat. As always the staff was courteous and thorough. Highly recommend Northern Auto Repair. read more

Friendly and knowledgeable staff. I have had done on two of my cars and felt the price was fair and that it was completed in a timely manner. read more