We have been with NVPT for 4 years and loved every one of the therapists that worked with my son. I do not understand what has happened lately, but therapists are quitting, and they claim they are hiring more therapists but, in the meantime, children are doing without their therapy. My son was graduated from OT, and they cut his speech to 1/2 hour a week and he is still getting PT every week. The speech is very important for him, and he has started to regress because of their cancellations and now this therapist is leaving. I have called the office a few times asking what is happening but all I am told his either they are hiring people and don't know what their schedule is, or they will check and get back to me. I called the beginning of this week and have not received and answer. His last speech appointment was today, and I guess I am supposed to sit around and wait until they can fit him in.
Is this the way a long-standing patient is treated? This facility was fantastic when we started, and everyone raved about it. Now there are nothing but complaints. I would appreciate it if someone could contact me to explain what is going on. How long should I wait for a return call?
I will be calling our pediatrician next week and letting him know about the service we are not getting and that I would not recommend this company.
Sherill Scheiblich read more