I spent months unsure of what to do about a shoulder injury before a friend recommended Spooner and…read moreI finally scheduled an appointment. After a lot of negative experiences with medical offices, Spooner was a huge breath of fresh air! Literally every person on the team from the front desk to the therapists themselves are friendly and helpful. I worked with PT Julia and tech Chris, and they were both phenomenal - true experts in what they do. I also met with PT Alix a few times, and she's equally amazing. I went in afraid I was going to spend a lot of time and money only to be told I needed surgery. Instead I walked out three months later with a shoulder that is almost entirely healed, and an easy-to-follow program to do at home. I still can't get over what a pleasant experience this was from start to finish. They have truly set the bar for all other providers I see in the future. A few things that set Spooner apart from other medical offices I've been to: 1. They offer a free consultation. If you're not sure physical therapy can help you, go in for a consultation! You'll get an honest answer. 2. They did not pressure me to schedule excessive or unnecessary appointments. I went in thinking I'd need to go 2-3 times a week and was pleasantly surprised that they recommended once a week, and then eventually every two weeks. 3. The billing is transparent and honest. My insurance wouldn't give them a price ahead of time, so Spooner had me pay an estimate based on what other clients with my insurance paid. When my claims were processed and their estimate was slightly higher than my contracted rate, they immediately applied all of the credit from my overpayments. I didn't even have to ask for it - I just walked into my appointment, greeted by the pleasant news that I didn't need to pay that day because I had credit on my account! 4. There were never any surprise charges or codes added on to my appointment. When Julia suggested we try dry needling (highly recommend btw), she made it clear there was no additional fee, and that was accurate information. 5. I feel very set up for success doing exercises at home. They have a really helpful app with my personalized program in it that includes videos of how to do the exercises, and they also gave me printed versions as well. (If you want physical therapy to be successful, you MUST do the exercises at home!) I could go on and on about how great Julia and the Spooner team are. I really can't recommend this practice highly enough.

Scheduling is insane. It took me over 12 weeks to get in even though I told them I only had access…read moreto my insurance for 15 weeks and I'd initially been referred for six sessions. The scheduling person promised me they always had tons of openings if I got on their wait list, but the openings never came. (Then they told me it was because they kept those for established patients, but those also never opened up for me, so I think it's just extremely hard to schedule--and they can't or won't accomodate people who may need to get in sooner.) The physical therapist is pretty good and gives a lot of feedback. Some of the techs are good, others seem to be on a bit of a power trip or not paying attention and kind of just going through the motions. I think I had a different tech every time I went in. Working with the techs is often about the same as doing the exercises at home (with added bike/treadmill time); they don't really give good pointers or anything. Spooner is very slow about updating exercises in the app. You basically have to remind them. I'm glad the AC works again; it gets pretty hot in there. Also didn't realize there were more convenient locations when I booked, but that was my fault.

I CANNOT suggest this company. The therapy we have experienced over the past 1.5 years has been…read moreexcellent, but the administrative end is a mess. They are a small company (which I usually prefer) and do not have the resources to deal appropriately with insurance and billing. Those in charge of administration are not well equipped to do their jobs adequately and (at best) you will suffer financially for their inadequacies while attacking your personal character. I am canceling my services with this company and wish I would have looked elsewhere before I ended up in this mess. There are a lot of good resources out there for families with needs and the last thing a family with medically complex children needs is unexpected medical bills for services they were promised (multiple times) were covered both through AzEIP and insurance. If you are looking into Sunrise Therapy Services, your family has medical needs. You likely are overwhelmed with all the medical appointments of one or more of your family members. You need a company that helps you reduce your mental/emotional/physical load. Based on my experience, Sunrise Therapy Services will only add to those (sometimes insurmountable ) burdens. You do not need a company that does not have the resources to adequately do their administrative duties; you need a company that has a great history of communication and is able to take care of billing issues before they become big issues. Because this has not been my experience with Sunrise, I cannot recommend them. 0 stars - look elsewhere.

My child was attending OT here for the last bunch of years. Today I get a call saying that sorry we…read moreare cancelling your child's therapy as of today. He will be put on a wait list so that maybe in October he can come back! They would not tell me why it was only my child! The owner will not return a phone call! My child has abandonment issues and now he is in tears asking why she (his ex-occupational therapist) could not even tell him goodbye! (Such a good question)! I should have known better, the same thing happened 2 years ago with the speech therapist and he is still on a waiting list! If you choose to go here, be prepared to be dumped at the last minute and out of the blue!

On Day 44 of quarantine my daughter had finally had enough and cut her own hair. But do you see…read morehow straight that cut is!?! I have to admit I was proud. Mr. Mike worked with her quite a bit for those scissor skills in OT for weeks and I mean it will grow back... eventually. Thanks to the wonderful speech therapists she was able to tell me it was because her hair was, "too big". We have been coming here for over a year and everyone from the office staff to the therapists have always been fantastic and we have seen great improvements in both areas since she began therapy here. If your child ever needs any therapy service I highly recommend them!

This is by far the most unprofessional company I have ever worked with. I received a voicemail from…read moreChrissi (one of the directors) stating they were discharging my autistic twins due to behaviors and that they were no longer a good fit (we just had a new therapist named Amanda covering for the summer. Their speech therapist Kristina on the other hand was decent. They did not reach out to me to discuss concerns or any issues, the feedback I received from the therapists were completely different. I have called several times, left voicemails, emails and so on and I have been completely ignored. With false accusations like that, that woman has basically blacklisted my children from further treatment from other facilities. If any other special needs parents consider this company, don't. They don't care about their families they service and they are complete cowards.

Knowledge welcoming staff. Quality care…read more Relaxing environment. Only 5 miles from home!

Quality people who are caring, knowledgeable, helpful and professional. They've been flexible when…read moreit comes to scheduling and creative in providing physical, occupational, and speech therapies. Cannot recommend Swan high enough!!

I am in my early 50s and I stayed at this place from March for a whole month until April and honest…read moreto God I was terrified, but it was the BEST experience! I WOULD RECOMMEND PHX Mountain to anyone! The care is TOP NOTCH! I'm on the younger side (For once) to be in a Skilled nursing home! I took care of my father and mother before they passed so I know nursing homes ALL OVER PHOENIX AREA including Tempe, Chandler, Mesa, P.V., I know how scary and terrifying some of these places are! That is not the case for Phoenix Mountain on Tatum. The nurses like nurse Barry and nurse. Tristan are amazing. I can't say enough great things. The rooms were clean. The food was fantastic. OK there was a couple days a couple meals are weird, however, 90% of the time the food was phenomenal! When I was there, they had a fantastic chef! The physical therapy team outstanding, the nurses aids or the CNA's down to the housekeeping crew we're incredible. They kept that place immaculate. Although the nurses are overworked, they need a raise and they need to have a one nurse per hallway!!!!! then it will run so much smoother for the nurses. The nurses worked their buns off! and I am so appreciative of that and I am so grateful! I cannot tell you how pleasantly surprised I was of how great this place was!, the people that lived there and that were in my same situation were awesome. My room was lovely. I overlooked a fountain and had lots of sunlight and I had my own bathroom. My roommate was incredible Patricia. She's a 93-year-old blind woman who is the most interesting person. She was awesome, again the place was fantastically clean! It looks a little old older, but it makes up for everything of how great the nurses are and the care is, it was great. The food was great. They even have an area outside where they had a big barbecue and we had hamburgers and hotdog for everyone and they have tons and tons of activities. If that's what your people are into, they had games they had workouts. It was incredible. I can't say enough good things and I'm only in my 50s and I was so surprised but so grateful! I also did have a loved one who stayed there and she had a good experience there too!, so take it from me, I was just there the last day of February 2026 for an entire month until April and I cannot say enough good things about this place! Hit me up if you need more info. Hats off to Phoenix Mountain post acute on Tatum and Thunderbird fantastic! Kind Regards Rosy Slater 714-910-1943

I worked at Phoenix Mountain Post Acute as a CNA, and unfortunately my experience there was very…read morediscouraging. The facility is constantly short staffed, which makes it extremely difficult to provide residents with the quality of care they deserve. With so few CNAs on the floor, call lights would often go unanswered, residents were left waiting for long periods, and basic care like hygiene and toileting was sometimes delayed. Many of us CNAs voiced our concerns, filed complaints, and even reported the building to the state in hopes of bringing positive change. Instead of addressing the issues, several staff members who spoke up were terminated. It felt like management, corporate, and even some of the nursing staff were more focused on protecting themselves than supporting the caregivers or prioritizing resident safety. There are good caregivers who truly care about the residents, but the system in place does not support them. The turnover rate is high, new hires often don't receive proper training, and the overall culture makes it hard to provide the compassionate care that families expect and residents need. Until major improvements are made in staffing, management, and overall accountability, I cannot recommend this facility as a safe workplace or as a place for loved ones to receive care.

Loving this place since day one, staff is very try professional and have communicated extremely…read morewell with us. Definitely recommend

Fun environment, amazing staff, great quality of care from therapist, and uplifting adminread more

My mother is currently staying here right now. She is coming up on her fourth day at Advanced…read moreHealth Care. 12/5/2025. It is important to note that This facility is actually located in Mesa, not Scottsdale. Advanced Health care is INCREDIBLE! I am only 55 and even though I look and feel 35 (if I do say so myself) I am already looking into making darn sure I have the right insurance in place so whenever a time comes that I need to be admitted to an inpatient rehab facility, I can make sure I have the ability to choose this place. My mother has straight medicare with a supplement. We learned the HARD WAY about advantage plans after her stroke 2 years ago. Advantage plans are disgusting, worthless options and I would never recommend anyone who is over the medicare age of 75 to be on anything other than straight medicare with a quality supplement plan . But that is a review for another time and place. Advanced Health Care is five stars all the way. The staff is attentive, caring, professional, friendly and work hard to make sure your loved one is welcomed and made comfortable from the moment they arrive. The therapists are amazing. They make sure your loved one works hard from day one so they can get back as much of their old life as possible once they leave. I researched the facility and discovered that it is owned by Larry H Miller. He must've built this place in honor of his parents or either he's just an incredibly phenomenal human being because this place is as close to perfect as homemade apple pie and the fourth of July. The building and interior is designed to look and feel just like a warm and cozy, well cared for home. The beautiful stone fireplace, the living room set-up, the little library and dining room area is very well decorated. The private rooms are nice and big and decorated in warm, Earth-toned colors. The whole facility feels exactly like you could be in your own home. It isn't sterile or cold or unfriendly feeling. I highly recommend this cozy, intimate, quiet rehab facility for anyone needing care or for anyone concerned with leaving a loved one in the care of others for several weeks at a time. You will feel good about your decision I promise you.

Even if they have room, they can decline patients for NO REASON. My dad's primary care doctor told…read moreus this was where he would recommend, I will be sure to let him know how my father was treated. Reading reviews about "human kindness" and can only say they are very "selective" about who they are "kind" to.

We have been going to this office for 4 years and have family members who have gone for 9 years…read more This office has gone so incredibly downhill since switching over to Arbor. We've been ignoring it because they are close and easy to get same day appointments. We had an appointment today at 3:30. The waiting room was packed and I overheard parents saying they were there to see the same doctor. I asked the front desk staff if they were behind (15 minutes after my scheduled appointment) and was notified the doctor still had 3 patients in front of us. I asked the front desk why they didn't call people to tell them that they were so far behind, and she said they didn't know. You don't get delayed THREE appointments that quickly. They also failed to tell me when I checked in for the appointment. Do better. We shouldn't have to juggle kids in your waiting room (especially ones who are very anxious for scheduled vaccines) because you are running behind and don't tell anyone. Pure insanity. We will be looking for a new pediatrician after today.

We've been going to this clinic for a couple of years, and up until now, our experiences have been…read moregenerally okay. However, our most recent visit made me seriously consider finding a new clinic. During this visit, I was informed there was an issue with our insurance. I provided the current insurance card and a reference number from our insurance company at the front desk, and was asked to wait in another room. When the nurse came to bring us in, I asked if the insurance issue had been resolved. At that point, a staff member at the front office abruptly responded, "That's why I asked you if you wanted to pay out of pocket for today!"--in a noticeably rude tone. It's disappointing that one unpleasant interaction can overshadow the efforts of the many kind and professional staff members we've encountered in the past. I understand that, to some staff members, we may be seen as "patients" and not "customers," but basic respect and kindness should still apply. I genuinely hope this individual can take to heart the simple principle of treating others the way they would want to be treated.