Saw their van hit some one on the freeway and drive insane. Do not recommend get their services. Awful!!

I have an interior, water sourced heat exchanger Trane unit. Very expensive to replace. North Valley tech Brett was very knowledgeable and professional. North Valley was my second opinion because I'd been told by another company I would need to replace my HVAC unit because the heat exchanger was "probably corroded and leaking." Brett performed a thorough inspection, replaced one electrical connection, flushed the under unit drain. He ensured it was operating properly. Very pleased w their service and highly recommend this business. They waived the service charge and I only paid for the replacement part. read more

They sent out a junior tech to our home named Rudy,this guy was outstanding diagnosed the problem within minutes of arrival got to work,attic motor was shot but he still got it going temporarily until he could order a new one for us ,super impressed,on time a pleasure to have in our home and remember this is a junior tech,this company just does it right, highly recommend. definitely our go to HVAC company moving forward read more

Professional, courteous, punctual, and most of all compassionate and empathetic. Our AC unit stopped working over the weekend. I have 2 medically fragile people in my home. My elderly mother and my special needs daughter. They got a tech out within 24 hours and Rudy spent 4 hours in my attic trying to get the motor up and running. He was able to work a miracle and got it running at least temporarily until the new motor comes in. The company went above and beyond and I am forever grateful. read more

My tenant called me. The A/C went out. My worst nightmare. Kendra and Brett were excellent. North Valley Mechanical diagnosed the unit on my rental within a few hours and they were able to replace the motor the next day. I am so thankful to know that I have such an amazing contractor that I can rely on so my client doesn't have to spend one moment more than absolutely necessary in discomfort. Thank you, thank you, thank you. You all truly went above and beyond on this job and the prices were extremely reasonable as well. read more

They came out on a Sunday thru my home owners warranty company. The rep was polite and efficient. Even though the AC had started working again, the rep still worked to diagnose what had happened and once found replaced the parts. I would recommend their service. read more

After calling several other AC contractors to get a quote on a new AC unit I was referred to North Valley Mechanical. I was immediately impressed by the estimator Jim. His knowledge of HVAC was very good and was super chill and easy to work with. He was able to give me an accurate quote over the phone which I was very surprised that they didn't try and come out and raise the price on the job once they actually saw it. They ended up being $2,000 cheaper and put in a far superior product. From the first call to a new A/C unit being installed it took less then a week. I'm very impressed with the professionalism and quality with this company. I'll definitely be using them in the future for my HVAC needs. read more

Jim my sales person was great. He was extremely knowledgeable and walked me through every every step. The team that did the installation were great. They were professional and friendly. They did a fantastic job with the install. They took the time to go over how to use my new thermostat. I would highly recommend this company. Beverly P read more

Terrible experience for AC issues. Had my home warranty send them out as our contractors. The tech was rude and would not answer simple questions. Even answered the phone and walked away mid conversation. It was unbelievable. He came out and said ac Unit was fine but might need cleaned. A month and a half later it broke down completely. Same tech came out and had another terrible experience. So I called to try to calmly explain the frustration. The owner spoke to me and said he would handle it directly and get back to me same day. Never got a single response from him, only a response from home warranty saying I need to clean my ac before they will fix it. Avoid at all costs. *A response to Kirk's Reponse* "Hey Kirk, I believe the most frustrating part is the lack of communication. Your tech did not make it clear that cleaning was necessary on the first visit, probably due to his timid spirit. He also made it sound like the unit was fine when a recommendation for a new unit would have been helpful and completely avoided the second and most difficult visit. Second, when I spoke to you on the phone, you gave me your word that you were handling it and would get back to me personally. When an owner says that, I take him at his word. I never heard back from you once, only a bill for another $90 for the shipping (which admittedly is the home warranties fault for giving me false information that it was canceled in time and that I wouldn't have to pay that fee). I truly hope you take this as not just a frustrated customer, but that you would see why it was so frustrating to someone who is normally very reasonable and calm in these situations. Thanks, Matt read more

The most important word I can use to describe Northvalley mechanical, and one that is so important to us all looking for air-conditioning service, is... ETHICAL!! I recently used Northvalley mechanical through my homeowners warranty service and they did an excellent job. I know just enough about the workings of an air-conditioner to not get duped or ripped off. (At least I think I do... LOL) I already knew that currently my air-conditioner had been working on the fix of a prior warranty repair before I bought the house. That repair had jury rigged two capacitors where there should only be one. This was the unit that went down. North valley mechanical fixed it how it was supposed to be instead of putting just another "Band-Aid" on it. I was very impressed with the tech and told him as much. He said that he felt it just wouldn't be a workmanlike manner if he did not do it right. Warranty work or not, North Valley Mechanical will be my go to air-conditioner maintenance company from here on out. read more

This place is a joke. They took over two weeks to fix my AC and kept breaking more parts with there Misdiagnosis. They would lie about part availability. They told me couldn't get parts for a day or two. I found the part and picked it up in less than an hour. Good luck if you call after 5pm because they won't call you back till the next day. Even though they say they have emergency service. Even after it was finished they still didn't put things together correctly and water was leaking all over my house. I'm having another company come out and fix there mess. STAY AWAY FROM THIS COMPANY read more

Crooked is the best way to describe this company. I purchased their annual maintenance agreement for my two brand-new hvacs. Two months after the tech came out to service my units as part of the plan the compressor on one of my units went out. It cost me another $385 for North Valley to come out and evaluate that the compressor was bad. Even though the units were new they claimed it would cost another $1,000 in labor to replace the compressor which was under warranty. When I had another company come out to look at the malfunctioning unit they didn't charge me to send a tech out and found significant evidence that the unit had been improperly serviced. That company also installed a new compressor at no cost because parts and labor were under warranty. At the very least, North Valley broke my air conditioner and then tried to extort me into paying them to fix it. read more

North Valley Mechanical has been servicing my home and several of my family members for years. Their service is five star all the way, technicians are knowledgeable, friendly, and trustworthy. From simple maintenance visits to complete replacements, I have used them for all of my HVAC needs. A few years ago, I needed a replacement for a rental property and they came in with the lowest bid and did an incredible job. I highly recommend them. This is also a local, family owned business and their care shows in all they do. read more

The team at North Valley Mechanical is fantastic. They have taken very good care of our 2 older Trane heat pumps for the 3-years we have lived in the valley. Always they have been responsive, professional, knowledgeable, and completed any necessary repairs. This time my office communication was with Elly and the repairs were completed by senior tech Jared. My most recent experience was all around positive as Jared identified the blower motor problem, secured the replacement part & installed the replacement. I really appreciate working with such professional contractors. Thank you. read more

After years of knowing we should purchase a maintenance agreement for our HVAC system, we finally did with North Valley Mechanical. Kendra immediately followed up on the agreement to get our first maintenance scheduled. Lay, our technician was super professional. He was here for close to two hours, checking the air handler in the attic and our outside unit. Everything he did was covered under the maintenance agreement - I was truly surprised, I thought for sure after 2-hours, there would be some sort of extra charge. It's such good piece of mind knowing we are going into summer with our AC system, checked and ready to go. And if we do have a problem, I know the team at North Valley Mechanical does not operate on commission they will fix whatever needs to be fixed, with no fear of overselling us into things we don't need. Get your system checked before you need it! read more

Found them from a referral in our neighborhood newsletter - very efficient process to schedule appt to ck our old A/C. Reasonable pricing. Jonatan was great. Thorough, explained everything and knowledgeable. Highly recommend this company. read more

The warranty company sent North Valley to a property I manage for a Canadian client on a a/c repair. They went out and insisted there were $1,700 of Required charges outside of the warranty. As agent I called to confirm and spoke to the service mgr. NO question, the repair could only be done with the extra issues. I wanted a second opinion. My regular hvac co did the repair with zero non covered items! They lied point blank!! I would never trust this company in the future!! You reply was as stated on the phone. My personal Referal company were the ones who went out and made a complete repair with Zero customer uncovered costs!! They also disputed the recommended repairs your company called for as unnecessary and simply a rip off! read more

I have used North Valley Mechanical on 2 occasions now and both times they were easy to work with and did high quality work. They were great with communication and got the job done where other companies tried to avoid or restructure the project. read more

First contact with this company was EXTREMELY NEGATIVE! When I called today to follow-up on appointment, I was surprised to hear that they could only get someone there 4pm to 7pm (when my home warranty company placed a service call at 7:15 this morning. I was a little ticked that I had wasted the entire morning only to find out I would get no service until that evening (hell, I could have gone to work!) The young woman who answered the phone was RUDE. She had a horrible attitude and could care less that I might have been inconvenienced. Her response to my frustration was that if I wasn't happy, she could always just cancel my service call (she YELLED THIS AT ME!!). When I asked her if she was getting an attitude with me she responded that I yelled at her first!!! I don't yell at people!! I ask for and expect decent service, that's all. That said., I called my warranty company and asked them to cancel and contact a more professional company. They immediately someone else. I can't speak to how well they'll service your AC, but I can't get beyond my treatment on the phone. read more

Recently I had the displeasure to have my air conditioning unit fail and my house at 90 degrees. I called NV mechanical after 5pm hoping to get someone or leave an urgent message for next day service, thinking we would likely be in a hotel for a few days until this could be fixed. With dogs, a child, a work night, and a cancer patient in our home we could not stay home expecting comfort or sleep as we sat around with fans and ice on our heads Their after hours message has a phone number to call. After I called thinking it was another message, Kirk answered and very quickly let me know he was glad to come right over after his current job, and to text him my name again and address. He said it would be an hour or so True to his word in this timeframe he sends a text saying- on my way. It's nearly 7pm now. This man who was likely on job after job in I can only imagine the hottest places (he does not complain or tell you this you only guess) comes into our home pleasant and ready to get to work. Finds the problem quickly, we come to an agreement on price and takes care of it all by himself, up on my roof-until almost 10pm!! He even pets my 2 large attention seeker large dogs as he heads out to likely pass out and do it all over again. I could not help but remark to my sis and Kirk with: does anyone find it ironic that the man who runs around ensuring others are in cool environments and at optimal temperatures is dying of heat himself!!! He just laughed. Thanks Kirk for saving the day! Thanks for doing it when it was most likely a 12 hour day for you! And thanks for doing it with a smile. What a hero call NV mechanical read more

Very professional service personnel and instal needed repairs promptly. Experienced workmen

I interviewed 3 different HVAC companies, and there was a confidence and knowledge about Frank that made me choose North Valley Mechanical to replace my old 2 ton unit. Frank seemed passionate about his work and came up with ideas to cool my kitchen better than it had been. Frank did not try and oversell me on a bigger unit. He suggested things that he would do if he were me. I love that about people and I will be a forever customer because of it. Thank you Frank! BTW, the workers were excellent in their install work. Clean, neat, and weren't on their cell phones distracted! read more

North Valley Mechanical started out charging me $75 for a disposal fee. They then doubled it to $150. I called around to other HVAC places, a compressor is not a biohazard and I could have disposed of it for free. Other HVAC companies charge $50 up to $65. North Valley mechanical wanted to charge me more than double. This is price gouging. Shopper beware. Just because I have a home warranty does not mean that they shpuld charge more than double their price for uncovered charges. Shop around read more

North Valley Mechanical performed our first annual HVAC service at our home. The office staff is friendly and our technician, David, is a nice guy and very thorough. Their pricing is also very good. I will definitely have them out next year to service! read more

Our air conditioner turned 23 years old this year and we decided to retire it this autumn/winter. After meticulously researching and receiving four bids, we elected to contract North Valley Mechanical for this major purchase. We could not be more pleased with the interaction between us and Kendra. The installment date was set quickly and was worked into our availability. The installment technicians, Tim and his partner, were polite, prompt, efficient and professional. They explained what they were doing clearly and answered all questions. Inside our home and outside was left in meticulous order. As a funny side note: We wanted to save a small piece of our old AC for memories. One of the technicians helped me remove a grill without even laughing about it. We would whole heartedly recommend North Valley Mechanical. It looks like the AC/heater was installed just in time, it's working smoothly as I sip coffee by our Christmas tree. "Baby, Its Cold Outside" read more

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North Valley Mechanical has an employee van with a license plate that ends in 7035 that has an alarm that is so sensitive that it goes off multiple times each day. We have a ten month old baby that is constantly being woken up by this. We have spoken to the owners several times and they refuse to do anything about it. My child needs sleep. If this is how they treat their neighbors imagine how they treat their customers. read more

Typical rip off shop just waiting for someone to agree to their scams! They do home warranty work just so they can trap their customers into uncovered maintenance. Tried to overcharge me to clean a coil- $450! Had another company come do it for $225. read more

The best experience I've had with an HVAC company. From the office staff to the technicians to management. They all go above and beyond to make sure the customer is satisfied. I recommend everyone to North Valley Mechanical! read more

Referred to North Valley Mechanical by our home warranty company and by the amount of positive reviews I was expecting exceptional service...unfortunately that did not happen. During one of the hottest weeks yet this year, we were made to wait three days for an appointment. The guy was an hour early before the appoointment window with no heads up prior to arriving. The guy offered a repair (that he couldnt do today), meanwhile it is 83° and climbing in my home with two children and two dogs. Would not recommend this company. read more

The technicians came to my home to do scheduled repairs and did additional repairs without consulting me. The original quote was for $225 but ended up costing me $464. I never received a receipt AND was charged twice which drained my account. I attempted to contact the company only to be told I would receive a call back which I haven't yet. I tried calling the cell number on the business card which is different from the number relayed in the voice message. I feel ripped off and will never use this company again. I suggest paying in cash so they don't drain your accounts. read more

Quick and responsive - Staff is very COVID sensitive. Diagnosed problem quickly and worked closely with Old Republic to get parts and authorization. Help was much appreciated, special thanks to Gabriel, Maikol, Richard and Conner. Repairing A/C for senior citizens in AZ at this time of year is a god-send - Heroes in my eyes. Thanks Alexander J. Warschaw Col, USAF, Ret read more

Anthony T. from North Valley Mechanical came to my house on 7/25/19 as part of a Fidelity home warranty claim for central air not working. I've had about 8-10 technicians come as part of home warranty claims over the past several years and it has almost always been a fiasco. North Valley Mechanical has by far been the best company I've ever dealt with. They came the same day on a 105° day. Anthony was extremely friendly, completely explained any issues, and assured me he'd fix any problems. I specifically noticed Anthony's attention to detail which really stood out to me. I will never use any other company besides North Valley. North Valley and Anthony renewed my faith that there still are some great companies and technicians out there in the HVAC world, they are just hard to find at times. I have had my fair share of horrible HVAC companies, this is not one of them, they very much so are a step above the rest. I give them 10 stars and very highly recommend. read more

North Valley Mechanical just replaced our two heat pumps and air handlers with American Standard (owns Trane among other brands) state of the art variable speed air handlers and highest EER heat pumps. They correctly steered us to the highest Energy Efficiency Rating or EER, not highest SEER (S is for Seasonal) which is only an appropriate rating for locations with four seasons. A team of 5 techs installed everything including new digital thermostats in ONE eleven hour day! Highly recommend for your HVAC needs! read more

NVM has far exceeded the meaning of customer service. I highly recommend using them for all your heating and AC needs. They stand behind their work and make sure you are satisfied. They were a great referral and to me so I hope to share this with many others. read more

I will solely use NVM from now on! My AC broke (worst possible scenario in July in Phoenix!) and NVM came to the rescue with the NICEST & MOST HELPFUL repair tech!! I am so grateful. He explained what happened so well and was extremely thorough. I recently had a bad experience with an AC company who didn't even look at my AC unit, but told me it would be $5,000+ to get a whole new system. That was clearly not the case, and I'm so thankful NVM diagnosed and fixed the actual issue. Thank you so much!! read more

I have managed the concierge office at Optima Camelview in Scottsdale for the last 8 years I have worked with a handful of vendors over the years and made many lasting relationships. It's our job to ensure the residents there get top quality service no matter what the issue, they trust us to take care of their homes when they can't be here to do so. With that being said North Valley has been such a pleasure to work with!! From their AC technicians to the AMAZING & FRIENDLY Office staff !! Top notch customer service It's nice to work with a people that know what they are talking about and are not here to rip ANYONE off !! Thank you Kendra , Kyle ,Ellie and Jared / Chris for always taking care of us at Optima we truly Appreciate you guys!!!! Julie Law read more

Had to have a new A/C unit put on our roof. The technician " Tim" was Awesome to work with. So pleasant, kind, carrying. We love the new A/C unit. They were so tidy as they cleaned up the mess from removing our old A/C unit. I recommend this company with 5 Stars for sure! read more

We've been with North Valley Mechanical for some years and we are always impressed with the technical skills of those who come to the house twice a year to check out our units. This year (the HVAC) is 25 years old. There was a serious problem with one of the units so we decided to replace both. Today. The guys who came over (Ferris and Damond?) were amazing! They were really a true team. Six hours later both units replaced (one in the attic--not easy) and they are humming along beautifully. Kirk came this morning to make sure all was going well. He's a terrific old school owner who truly cares not just for his customers but even more important--his crews. It's also truly a family business! We cannot speak highly enough about their integrity, their caring for customers and staff and how greatly we appreciate all they do to keep us comfortable during any season. read more

i used North Valley Mechanical once in the past and was impressed with the tech and the company. So when I decided to get my heat pump checked out before the really hot weather started, I gave them a call. They came out on a Saturday, no extra charge. They said I would get a text before the tech came by (it was a 4 hour window), and they texted me first thing. Ricardo was here a few minutes early (even better!) and did a thorough outside and inside inspection. No upsell on anything. Easy peasy! Would certainly use again. read more

Bait and switch experts. I am not in the habit of leaving bad reviews, but this company was just too much.... My home warranty company sent these guys out when my AC in the attic leaked. The first tech was a joke. He literally stuck his head up in the attic, and wasted no time coming up with a 6-8 THOUSAND dollar estimate, saying "Oh, buddy, it's all messed up up there". He didn't even fully enter the attic, but somehow came to the conclusion that the installation was "completely wrong" and needed to be redone. Bear in mind the unit had worked fine for the 30 years it's been there. Unhappy with that, I called North Valley back, and they sent out the owner. He was between jobs, but "squeezed me in". He actually did enter the attic, and blew through an eval in 5 minutes. He emerged saying that I needed $2500 of work on estimate and that my coil was dirty. "You have a BIG problem." He said I needed to rerun drain lines, a new pan, etc, etc. Smelling something fishy, I called a company on my own (which I will review as well) - licensed and insured and it ended up saving me. The new company came out, spent a great deal of time diagnosing the issues, and came up with the same results as NV Mechanical. HOWEVER, they assured me that the install of the unit was fine. The drain line fix was a simple strap placement to allow a better drainage angle. All the fixes were minor and the bill? Less than $1000. Oh, and the coil was fine, even looked new and well cared for. The area where the coil is was STILL SEALED. North Valley hadn't even looked at it yet somehow told me it was dirty. Classic. I called Kirk back to discuss the above. He actually became agitated with me and said, "Well, I didn't give you a written estimate." He even tried to tell me he was doing me a favor by even coming out. ARE YOU KIDDING ME? After a lengthy conversation, I left him with this - in my business and life, I try to treat people with respect and honesty, and in the manner I'd like to be treated. They would be wise to do the same. read more