I ended up here when my long-time local optometrist shut down abruptly, and they were exceptionally kind and efficient.

My first visit ever at North Torrance Optometry and I'm beyond words of the professional service that I experienced. I had a 4:30 pm appointment and as soon as I walked in, I waited about 3 minutes and they had called my name already. I was greeted by the front desk receptionist Silvia with a welcoming smile! I was then helped out by Micah who performed the preliminary procedures for my eye exam. He was very professional and took the time to explain what each state of the art equipment does. I was then seen by Dr Chad Shimazaki. Awesome optometrist. Very professional and helpful! He took the time to explain what all the results meant from my eye exam. He made me feel like I was part of North Torrance Optometry family already! Lastly, I was able to meet his father Dr Tak Shimazaki, the one who started it all. He was very friendly and welcoming. He was even doing some housekeeping to make sure the office was nice and tidy. Hands down I highly recommend North Torrance optometry to anyone looking for help with their vision. At the end of my consultation, Wendy who explained all the numbers and pricing to me was super helpful! I have nothing to say but positive things about this business! Very professional and great service!!! Highly recommended! read more

Staff was really friendly & the overall experience and service was professional. I was taken in fairly quick upon arrival, I liked that my benefits/coverages were explained thoroughly, something I haven't experienced before from other optometry clinics. read more

I came in to get my glasses adjusted, which I hadn't purchased from them. I realized I was due for a new pair and they squeezed me in right then. I had an eye exam and got some nice new glasses ordered. They said they'd be ready in about a week or two but they were ready in about 5 days. I'd mentioned to Dr. Chad that my son had recently been diagnosed with Type 1 Diabetes, so he suggested I get him in for an exam. Everyone was so nice and accommodating to him. He's only 7, so he can be quite fidgety but they made it work! I cant recommend them enough! Dr. Chad is amazing and every single person I've encountered there is beyond friendly and so helpful! read more

North Torrance Optometry - My new Ray-Bans - Optometrists Near Me - Torrance, California

Dr. Chad is fantastic. He is very thorough and understanding of my needs and issues. He gives me options and discusses the pros and cons with me before making a decision. If I have any issues, he and his staff follow up and make adjustments. Highly recommend! read more

I have been going to Dr. Shimazaki for a few years now. He's been wonderful at handling my eye exams, contacts, and glasses. I received excellent care each visit with him. In addition, his staff are friendly and helpful. After having my second child, I asked Dr. Shimazaki if I'd be a good candidate for LASIK eye surgery. He referred me to an excellent eye surgeon named Dr. Lusby at Nvision eye centers in Torrance. Dr. Lusby performed the surgery on me in June, and I couldn't have been happier with my current 20/20 vision. Dr Shimazaki followed up with my post-op appointments to make sure I didn't have any complications. I'm a very satisfied patient. Thank you Dr Shimazaki. read more

North Torrance Optometry - Optometrists Near Me - Torrance, California

Dr Mayeda is amazing!! I've been coming to this office for about 2.5 years and the staff there is amazing. I'm always happy with the service and the ability to get my eye exam done, ask all questions and view frames all in a timely manner. My son had his first eye exam w Dr Mayeda and loved it. This is by far the best optometrist in the Torrance/Gardena area. I wanted new frames and the staff was very informative about what my insurance would cover and how it worked. I chose some really nice Tom Ford frames that I just couldn't resist. I love that they allow you to browse the frames, and they are still close enough that if you need assistance they can come right over. read more

Unfortunately, this office uses sneaky practices to overcharge patients. The doctors here are in-network with my insurance and, as a patient, I only have a small copay for eye exams. However, this office will charge you $39 for an optional back-of-the-eye picture that is not covered by insurance and is not part of a standard eye exam and not necessary for prescription of glasses. The doctor will not inform you that the procedure is optional and unnecessary for prescriptions. As a matter of fact, he will not even inform you that he is performing the procedure. He will squeeze in the picture in the many diagnostic exams that are part of the regular eye exam and then charge you for it at the end of the exam. Buyer beware! read more

Denise help me with all my needs for my daughter and I we needed long distance vision glasses and she was very knowledgeable and friendly.

I have never been here but i walked in and was welcomed immediately! So helpful that i couldn't even finish filling out the forms until the very end haha honestly super amazing people and Dr. Mayeda was super helpful! He knows what he's doing! When it got to choose my glasses Stephanie helped me and she was so patient with me! Wonderful and HELPFUL staff they have here read more

Dr Wong was okay but I felt pressured from the staff into getting prescription sun glasses that I didn't need to use the insurance money for the frames. The glasses instantly made me sick and even for hours after wearing them. I was told at the time that I could switch them for non-prescription lenses if they didn't work. I took them back immediately and was then told I could only switch for other prescription lenses and I only had one more chance. The doctor saw me again and tried to prescribe a milder option. However, there's no way to actually test these in sun glasses. So now after paying out of pocket $150 for the polarization, etc, I would be stuck with these new prescription lenses even if they didn't work. When I tried to explain this to the office manager, she basically called me a liar. At that point I just demanded a refund so I could find a new doctor. I have no time for power tripping office managers who have no empathy for their patients' concerns. read more

The entire process went great . First time having glasses and I can see again . Ferragamo

I have been a customer at North Optometry for years. Unfortunately, I will NOT go back because of their horrible customer service. I ordered two pairs of bifocal glasses- one for computer work, the second were bifocal sunglasses. The computer glasses worked great. The sunglasses, however, had to be returned because the bifocals were not placed correctly and I was seeing double. When I picked them up a second time I told the office I wasn't sure they would work because the glasses slid on my face a bit, which meant I wasn't hitting the bifocal "sweet spot" but I was willing to try them. After trying them for a week, I discovered I could see street signs in the distance better without them. I told the office I was not happy with the lenses and I wanted to return them. I was told I couldn't because they had already been modified. They offered to test my prescription again but I told them I was done trying, I just wanted a refund. They said a refund was against office policy!!! They think it's okay for me to pay $300 for a pair of sunglasses that don't work!! I will NEVER go back. I called my insurance and I can have my prescription filled at another facility at no cost. Thank goodness read more

Trust this 5-star service! The North Torrance Optometry staff are extremely caring and would take great care of all the eye health related concerns. The OD took her time giving me the most thorough eye exam I've ever had in my life. Plus, the contact lenses fitting service was way more affordable than other offices I've called to compared with the cost. Sydney was my optician/eyewear stylist, and she went above and beyond to make sure I'm satisfied with the contact lenses comfort and provide classic style recommendations. I'm new to the LA neighborhood, but I'm so found I found them. Thank you! read more

Great doctor. Recently my vision had worsened for distance vision and for the first time, I needed a reading correction. I did get new glasses for my new prescription but I was confused as to what my reading glasses prescription was. The doctor was kind enough to give me a follow up appointment for no additional charge to double check my reading prescription and explain a few things to me about my eyesight. I would say this doctor is definitely an upgrade from when I used to go to Target Optical. read more

Just annoyed they performed a service not covered by my insurance without asking me so I had to pay out of pocket.

Such a great experience here! I was helped by Denise who was SO patient while we tried on glasses, and debated colors, and went back and forth. She was really informative about different lens options and pricing. Would definitely recommend! read more

Wow, I'm surprised i haven't written about my favorite optometrist location. I've been coming here for 7 years and Dr. Chad and his crew is world class. read more

Friendly staff and amazing doctors! I found them on Yelp and amazed by the all 5 stars reviews so I came here and the stars are well deserved! I've been to Dr. Chad since I moved to Torrance and always got my contact lenses either same day or within couple days. I love coming here to do thorough eye checks as well. Highly recommended! read more

Just what you expect from a professional establishment! Everyone was helpful and Dr. Mayeda was awesome! Thanks for all of your help! Also I was in and out in a timely manner.. read more

During covid19 could not use my optometrist. Found North Torrance was open and took a chance. It was a good, wise choice. Good service. Knowledgeable staff. Decent prices for frames. One thing to note they know their frames. I have been using plastic frame glasses for a while. My problem is they don't stay in place since I sweat a lot. Glasses literally slide off my face. They showed me a frame that has a modified bridge you could only get with wire frames. Now in plastic I not only get my prescriptions here but now I have frames that literally fit my face. read more

Besides from having great selection of frames. Staff been helpful thru my contacts training. Thanks to Wendy for having tons of patience with me during training. Dr.Mayeda as well for being pleasant during my eye check-up. I finally found my go-to optometry. read more

North Torrance Optometry - Mask on during check-up - Optometrists Near Me - Torrance, California

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I've been a patient for several years now. So I thought to write a littler review on the practice. Well it's convenient to everyone in the South Bay. They're on the corner of Artesia & Crenshaw. Very modern, state of the art facility. The staff are both extremely helpful & attentive. As for the Dr's, never a problem, always going into just enough detail & very thorough. Btw. I've yet had to wait more then 5 minutes for an appointment. Dr. Chad & staff are terrific people. A solid 5 Stars. read more

North Torrance Optometry - Optometrists Near Me - Torrance, California

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Dr. Chad Shimazaki and the staff at North Torrance Optometry have always been courteous and professional with my eye care. Dr. Chad does a thorough job checking my vision and eyes, and patiently answers questions and gives excellent referrals for specialists. I highly recommend North Torrance Optometry for their high quality of care. read more

Dr. Chad Shimazaki is the best Optometrist! He and his staff are so thorough/considerate. I highly recommend them.

I had a abrasion on my eye which I had been seeking treatment for from another Optometrist. But my eye was still giving me trouble and my optometrist was giving me the run around. North Torrance Optometry was able to get me in promptly. They took care of me and put my mind at ease. The staff was very professional and Dr Mayeda was very caring and he took the time to explain my symptoms to me. I recommend North Torrance Optometry. read more

Update: being older now, I have more demands with my vision. This time, Dr. Chad provided an exam for computer glasses, working in tandem with my left eye's lens implant and a distance contact in my right eye. I could see the computer screen without glasses after the cataract surgery, but developed crushing headaches, the cause so far undetermined. The only difference was the absence of dedicated prescription computer eyeglasses (with blue-light blocking and glare protection), a staple in my wardrobe for decades. I picked up the glasses and the images are crisp. (Also, the office was able to order a specific frame I'd wanted - YAY!) Thank you, Dr. Chad and North Torrance Optometry! read more

Dr. Chad Shimazaki is the best. My entire family and I have been seeing him for the past several years and it's each time it's been a great experience. The office is nice, the entire staff is professional yet personable, and everyone goes above and beyond to make sure your needs are met. They also have a great selection of glasses and they are very thorough with their exams. I highly recommend them to anyone looking for a new optometrist. You're in good hands here. read more

Just stopped in to have a screw tightened on my sunglasses. Isabel took them and within 5 minutes she returned them with Both screws tightened. No charge. Thank you so much Isabel. Any future optical business of mine goes to North Torrance Optometry! read more

Dr. Chad was my optometrist for my annual exam. He has been my doctor for the past 3 years and I have no complaints. He sits down and explains each diagnostic procedure and begins to break it down to my specific case. I've recently transitioned from glasses to contacts because of my profession and was really apprehensive about it. Dr. Chad was able to explain in detail how to maneuver through using contacts, how to clean them properly, and when to replace them. The staff also allowed me to practice taking them on and off while I was still in the office. When the specific brand of contacts wasn't working for me, Dr. Chad was able to listen to my reasons and modified the brand accordingly. Now I'm completely smitten with wearing contacts. I can't say more good things about this optometrist office. The wait is never long, they send reminders regarding your appointment, and the entire staff are really friendly. Thank you to everyone there! read more

If your looking for an optometrist stop looking you found him! Dr. Chad is awesome! Took his time to explain everything as we went along. I even inquired about contact lenses and he gave me samples and alot of time to make sure it was what I wanted to do instead of just chasing dollars like alot of others. Had a small issue with my frames at first, but the staff went above and beyond in taking care of of all of my concerns. I am a first time glasses wearer and they took care of me. Cant say enough about Dr. Chad and the staff here. Great place! read more

They took care of my extra pair of glasses in a such short time. Great customer service

I did not see an eye doctor at this location ( I wish I did). Had my exam at a different doctor and came to North Torrance Optometry to get lenses. I was helped by Denise. She was very patient, clearly explained all of my options related to insurance, and answered all of the questions I had about the glasses I chose. She went above and beyond. I'm glad I came to this location and will be back in the future. read more

I was here back in January , walked in and ask the counter person, that I was told by my health insurance that they take VSP. The lady said, that she never heard of that insurance , rolled her eyes and walked away. I have not being treated like this since, I was down South! Maybe , she was having a bad day, or what not, but you just don't walk away. read more

I have been going to NTO for a few years now. Dr Chad and the staff are the best! From technical questions to emergency visits to routine exams, NTO is beyond accommodating and professional. I work for the City of Torrance and have referred several employees to them. Recently, I purchased a pair of prescription safety glasses from NTO and they are WONDERFUL! If you are looking for something like this, I HIGHLY recommend a visit to browse his selection. There are 2-3 guys in my department who are interested. From convenient office hours to a polite and courteous staff to the family friendly office environment, I wonder why more people haven't tried North Torrance Optometry yet. read more

I found this place via Yelp so THANK YOU Reviewers! I haven't had vision insurance since I was a kid and just been going to clinics and paying out of pocket the last few years. Once I got insurance I was like okay now I have to find a place and I'm glad that I ended up coming here! The entire staff and Dr. Mike were super helpful and accommodating. They walked me through the process and helped me pick out frames. I ended up getting two pairs and one with transition lenses. When I came to pick them up they adjusted the sizing so they fit even better. I have another appointment this week to dilate my eyes but there is also an option to take a retina picture if that suites you better. read more

This is an excellent optometry office that is friendly, organized and professional. They use advanced technology for eye exams, providing you with fast and accurate result. Great selection of eyewear. Dr. Chad Shimazaki is excellent and caring. Everyone in the office is great at their job. The result is a smooth, no stress experience. I highly recommend North Torrance Optometry. read more

So out of the 5yrs of coming here I don't know why I kept giving them the benefit of the doubt. I got one good pair of glasses and that's the only reason I went back after. I've ordered contacts and they were always off and the reason given was it just takes time to adjust. My prescription has gotten worse but my contact number continues to lower not get higher. I went from a 4.25 to a 3.75 and that's normal for me not to see clearly. My brand new glasses I ordered this past December are no better than my old ones that are 4 years old. I've asked to use frames I've had as a backup and have been told no even though I'm paying and taking liability. Another thing I was called and reminded of an appointment I did not schedule and told there is a $25 no show fee. Interesting especially since I wasn't the one to schedule the appointment in the first place. I'm glad others have had great experiences but I continued coming here out of the convenience. No more thank you. read more

The reviews don't lie, everyone is super friendly, professional, and do their jobs well. My second year there and I wish I could have found them sooner instead of going to lens crafters. Dr Chad Shimazaki makes sure you walk away with the proper care (I go in for contacts) and explains things well so it makes sense to you. I will def continue coming here! read more

Husband went in today to get his replacement glasses & staff was ridiculously misinformed & rude. They expected him to leave the office without his glasses because THEY felt like he should've "already had 2 pairs". Please save your time & money. Also they make appointments for one time & then call you an hour before saying you missed the appointment & now need to pay $25 fee... this happened twice. Torrance is FILLED with other professional optometrist, please try them out first. read more