Honest Experience - Saved By Sierra This month when I…read morecalled to make my payment I had an extremely frustrating interaction with the on-site manager, John, who was rude, condescending, and even hung up on me while I was trying to make a payment. Fortunately, Sierra from corporate reached out after I raised concerns. They were very kind, professional, and apologetic, and helped us mediate the issue. That effort and understanding meant a lot and helped turn the situation around. I hope the company can kind John a different role that does not require him to interact with customers.

I received a pre -lien letter saying I had to pay before 12/5 so I went in to pay and the manager…read moreJohn Winton still would not let me access my belongings he crumbled the letter I got in the mail and threw it at my head and said that he did not send it even though it said his name on it I thought that was very unprofessional, he called the police on me and I reported what he did to me and I was recording the whole thing. He then agrees to a pay and vacate so I had to have my belongings all out by 5 next day. I almost had everything out asked for a lil more time he calls cops on me and now I keep trying to get a hold of him to please let me pay to get rest of my stuff out but won't respond. Also nobody should be living there and I pointed out to him people living in there motor homes on property he acted surprised he's probably making side $.

First off the positives....Staff is very friendly, the Property is always clean and secure…read more My problem is the rent increases. I felt like the unit was already overpriced for the size and since I've had the unit the past year and a half, I've had two rent increases. I plan to move myself out and end the contract as soon as i can. I feel like this is price gouging and trying to force people out of the units.

Chris was so helpful. Making all my moving needs so easy and efficient! Storage is very clean and…read morethe security system they have is amazing. Location is kind of hidden so even more so a plus!

We wanted to say thank you to the management/staff at Rocklin location. Ashley is amazing!. Thank…read moreyou so much for having outstanding customer service skills. We would also like to say thank you for the cold bottled water on those hot summer days. From our team at GK industries.

I rented a storage unit in March 2025 at their local facility at 3201 Industrial Ave, Rocklin, CA…read more95765 at a rate of $114.00 per month. Then in October 2025 the rate was inceased to $160 per month. Then in May 2026 the rate was increased again to $185 per month. That's a $71 (62%)increase over the course of a year! How can that possibly be justified?! I submitted a complaint to their corporate headquarters on 5/31/2026 and have not received a response.

OMG! I recently rented a storage space at this location and I was extremely impressed with Sean! He…read morewas so helpful and knowledgeable of this location and what spaces would fit my needs. He drove me around to show me the different sizes. This location is so clean. And, when we returned to place my items in storage, Sean gave us all a cold bottle of water. It's so obvious he loves his job and it shows on how he treats you as a customer. Thank you Sean for helping make this part of my move enjoyable. You are the best

Great location great price! They don't fill my inbox with ads or raise the price all the time. Very…read morestraightforward and consistent. Best storage experience

I almost don't know how to write this review, and the biggest reason why is that I feel like I…read morewould not be able to do my experience with Sierra College Self Storage any justice. Here it goes... Let's start with the fact that I had called SCSS on New Years Eve at approximately 12:30 pm, and I had come to discover that the office had closed about 30 minutes prior for the holiday. They offered to stay and wait for me to show me around. I had declined, but the offer itself was very generous! I had told them I would be back that week... Later that week, we had stopped by to take a tour of the place. Very, very, very, very clean! It was like it was a brand new facility. I had known about this facility for some time and remember when it had opened what seems like a decade ago and it still looks like it had just opened. The security features of the facility are top notch for its price level! I loved how each unit has fire sprinklers... you may say "Well what if your stuff gets wet?" I would rather it get wet than get burned, at least you can still tell what it was! The facility is well laid out, and they even make sure that plastic mats are laid down in each unit to minimize moisture! That's huge! In my opinion, the most important aspect of a storage unit is the management. I have yet to meet his wife, but Sonny is on another level of service. He is so nice, super accommodating, easy to talk to, and he runs a tight ship! When we signed for the storage unit, it was raining A LOT and was gusty, yet Sonny jumped into his cart and immediately cleaned out our unit and dried it off and left towels for us so that we could dry anything we needed. He really made us feel right at home from the very beginning. I can't say enough good things about this man. I have opted to bring in a check for all of my payments rather than opting for automatic payments so that I can catch up with Sonny and the rest of his staff.

I rented a unit for 6 months. When it was time for me to leave the managements demeanor changed. I…read morealso had rodents destroy my clothes. I have been waiting for a response from the storage company for over 2 weeks.

I've used many storage facilities, and this is by far the cleanest one I've used. The staff was…read morealso very friendly. The only negative thing I have to say is beware of the requirement to provide a 30 day notice before you decide to empty your storage. All of the other storage facilities that I've used didn't require a 30 day notice. So when I went into the office to close my account, I was asked if I gave my 30 day notice. As she asked that, I vaguely remembered going over that when signing the contract with them. It was definitely my fault. I just want to warn people so they don't make the same mistake, because they will charge you an extra month. So I'm paying for a unit that I'm not even using. Other than that, this place is pretty good.

Susan is a wonderful Manager. I found her to be very…read moreinformative and friendly. She took me around on the golf cart. I was impressed how new and clean this storage place was. Strongly suggest this place. Thank you.

I would not recommend this place. They will raise the price every 6 months for no good reason. I…read moreunderstand in this economy but 2x a year? How about once a year to your loyal customers. Everybody is struggling and extra storage is a luxury not necessary for most. They pull you in with discounted rates when you are a new customer but then give it to you (you know where) afterwards. No lube.

Very disappointed in this place. They literally lied and would not open my neighbor a unit today…read morebecause he knew me and I had received a promotional unit. (Yes we use to be an item but we broke up and he purchased duplex across the street) My son's girlfriend had a unit and she referred me and we both opened separate units on a promotional. I told my adult son and friends about the deal with no issues . I was even able to ask some of them if they could put some of my little stuff in their unit to save me the trouble of digging it out in back of my big items. My X and neighbor was insulted at the treatment today. The day before he was told he had to buy their lock and had to use their insurance. So he drove home. I appeared and they changed their story to yes he can supply his own lock ( I was leaving and planning on giving him my lock because they are absolutely useless locks anywhere else.) Also that he could provide declaration of his home owners insurance . They basically sending us in huge wasted time and circle. The last straw was today they Lied!!! Said he was in their system as living with me ?! That he could not rent with promotional??? They kept copy of his picture ID which is the only thing they could have in system because he has never done business with them. I was so embarrassed I paid for him to get a unit at Storequest storage where I have two huge units for my business. Plus I heard here twice in 4 months of break ins and thefts . Many believing it's an inside job. I've used Storquest for many years and National. We will stick with other storage units that have less customers on drugs which might be due to location.

Lloyd was very helpful. Check-in was such an easy process. I do feel like my things are safe and…read morethis was the best price for the value around my neighborhood.

The office manager is the best but customer service over thr phone forget it they are the most…read morecondescending piece of shit you can ever deal with. Every fking time I call I don't see your account, when I give mine? Mind you i have not spelled it out for her to say that yet? So how the hell can you see or not see my account if I didn't spell my name it's not easy to spell since there are plenty of ways to spell it. So I asked her well how did you spell it if you cant find? She's like well obviously I didn't spell it right if I can't find it! You need to spell it then I can find it. ok now I had to pull myself together because I remember her from the first time I called when I was stuck behind the gate at their so called 24/7 facility i forgot my phone and needed them to open the gate this bitch took 15 min opening a gate because she can't find my acct again because without asking me how to spell it or what's my full name she putting her own shit in the system I was stuck in the facility for 35 min. Also plenty of spiders an roaches. Rent increase almost 300 for a 10x10