Ok, so this review can only speak for my buying experience, but here's how that went…read more..
I was in a bad accident that totalled my beloved little Prius, and I needed to get into something quick to make sure that I could keep doing all the things most of us have to do...drive to work, drive the kids to school, soccer, running through the woods with my dog, and the occasional work that I do for the Deep State that I'm not really allowed to talk about openly. Anyway, I knew what I wanted, misread the Harr website as that vehicle being available, and called them up. Nana answered the phone, told me that I may have misread the website, but also told me that if I wanted to come in he could show me some cars that were a close match, and he could do some digging to see if there was anything hiding on the lot. He wasn't pushy on the phone, and I decided to head over.
When I got there it was pretty gross outside, that and the fact that it was Sunday may have kept some people home, so things were pretty quiet. Nana met me right after I walked in and checked in with the front desk, and right off the bat he had the presence of a salesperson who wants to help a customer get what they need, not just get another car sold, although we did chat about the fact that he really likes selling cars, and he's good at what he does, which shows when you talk to him.
We went over what my car needs to be in terms of driving, safety, and all that jazz, and we talked about what makes a car a no go. Nana determined that there were a few used options, and they were fine, but I wasn't loving them, and he showed me some new options, one of which I ended up purchasing, a shiny new 2026 Corolla Cross LE, and my first ever new vehicle in 47 years of existence. We took it for a ride, and sure it was a bit different than my loyal and widely missed little Prius, but it's still a Toyota, so everything feels pretty familiar, just a bit more space age.
Through this whole process, Nana didn't try to upsell me on silly doodads, he didn't try to push any cars that cost more but weren't for me, and he made the process stress free to a level that's close to unbelievable. Even after the sale, while I was waiting for the whole thing to conclude, and go get my new spaceship, I called him up to see if there was any way we could expedite things so I could get back to everything I hadn't been able to do without my poor, poor, little Prius around anymore, and he made so more magic happen and had me in my car and off the lot after making a few adjustments with his team at Harr, my insurance people, the Registry, and maybe some deities... I dunno, but whatever he did worked, and it made my week start off a bit more smoothly.
The moral of the story is, I had a great experience as a buyer at Harr, and Nana takes that credit. The rest of the team definitely did great too, I just didn't have lots of interaction with them. Shout out to the front desk, the finance guy, and the nice lady who who went over the thousand signatures with me. Top tier. Do Recommend.
