The car buying process is something I always dread. This past weekend was the best, smoothest, easiest car buying experience thanks to Treyton Funderburg at North Central Ford. Trey and my husband worked a deal over the phone, and we got the exact car we wanted. All we had to do was make a trip to the dealership to sign papers. If you are in the market for a new Ford, call Trey. He was helpful, professional and kind...not your typical salesman personality. read more

I would not take my F150 any where else other than north central ford. They always do a great job in maintenance & warranty repair for my vehicle! read more

I left a review about this dealership and then deleted it but the more I think about I'm still not happy with my experience but it is what it is .The best thing about this dealership is Kevin in financing.The only time I'll go back is to get my tags and the free oil change. read more

DO NOT PURCHASE ANY VEHICLES ESPECIALLY USED VEHICLES FROM THIS PLACE! It would be 0 stars if it allowed me to do so. HORRIBLE CUSTOMER SERVICE, LIES, DECEIT, UNRESPONSIVE! DO NOT SHOP HERE, ALL THE NEGATIVE REVIEWS ARE REAL!!!! WHEN MULTIPLE PEOPLE SAY THE SAME THING, BELIEVE IT!!!!! This is a poorly run car dealership, with terrible customer service. Once they get you to sign on the dotted line, it's over. They don't care to help you anymore. I bought a used truck early last year, we test drove it and all seemed well. I am not a mechanic but I walked around and open the hood and all looked good. By law they have to show you the carfax(which I found out later)which my wife and I have no knowledge of, and in all my contract paperwork I don't have a copy either. Little did I know the truck had been wrecked, never would of bought it if I knew that. We were kind of hassled to put a deposit down to get the truck because "someone else wanted it." Hindsight 20/20, should of let that "someone" buy it instead. After going back and forth saying I didn't want the aftermarket warranty, I caved in. Within two months I had to take it in the shop because the front end was making weird noises. I was told I had to pay $135(somewhere around there) just for them to diagnose the problem and this was with the warranty. FIRST RED FLAG. Then they told me it would be a while because if it was a Nissan problem( I bought a used Titan) they would have to send it next door to the Nissan dealership for them to fix it. So I cut the middle man out and went to Nissan. After a day there, they told me the upper control arm on the passenger side was bent (I drive the truck maybe 20 miles a day MAX, and do you know how hard it is to bend an upper control arm, it was sold to me in that condition hands down) and it was causing metal on metal contact and that was the noise I was hearing. The "Warranty" wouldn't cover it because there was an aftermarket part in the suspension that voided any suspension warranty. Did North Central Ford tell me about the aftermarket part that was on the truck when they sold it to me? NOPE! Did they sell me on a warranty that they knew was money in their pocket and that it wouldn't cover anything because of that part? YES! Someone in their finance department told me " I'm sorry we don't know everything about the vehicles we sell" ARE YOU KIDDING ME? You are a car dealership, it was a used vehicle, you appraise used vehicles before you buy them. So I had to replace the upper control arm out of my own pocket. $1500 and Maybe a month later, another noise comes from the front end. Now my struts are bad and need replaced, both front and back. My brakes need replacing, also both front and back as well as back rotors. Then warranty company denies me again because of aftermarket part. So I go to cancel the warranty and they try to talk me out of it. Why would I continue paying for something, and not getting any service in return. Warranty canceled finally. Fast forward to now, the heater went out, I'm having computer problems, my truck won't start intermittently. Transmission acting up. I've done all upkeep and the truck has less than 70k miles. They sold me a LEMON. Refuse to take any responsibility for the truck they sold to me. Wouldn't even help me fix the upper control arm knowing damn well it was sold to me in that shape. They are a shady car dealership, can never give you a straight answer, and the person you dealt with buying the car may not even be there the next time you contact them. (High turnover). DO NOT waste your money on this dealership, there are plenty of more reputable dealerships in this metroplex to buy a new/used car from. I will continue to let it be known that North Central Ford does not care about their customers and will do anything to lock you into something and forget you were ever a customer. These negative reviews you see on here are absolutely real and honest. DO NOT SHOP HERE. read more

Wonderful experience ! Will buy another truck here. TD was detailed and thorough. The finance manager was amazing . Really easy , great experience! read more

This dealer was very competitive which is the biggest decision maker for me. I drove over 100 miles after dealing with them TD was my salesperson and he had everything ready for when I arrived. He had a bedliner put in while we were doing paperwork and I was really pleased I didn't have to wait for that. I will visit again, Thanks read more

Purchased a new Focus for my son at this dealership today. I shopped around before buying here. They give you a great price without hassle. You might get a slightly better price if you bargain with several other Ford dealers, but you won't save that much. The experience was very pleasant and the employees were very friendly. If you want a simple, straight forward car buying experience, I highly recommend them. Can't comment on the service dept, since I have not used them in 20 years. It has been a while since I have owned a Ford. Will give them a chance if I need work under warranty. read more

Great discount no haggle pricing very friendly and helpful people this is my 4th purchase here. Ask for Brad Cook

If I could give it a half star, i would. Went to look at a used Porsche they have/had for sale. Had some exterior damage but nothing we couldn't fix. My husband cannot drive a manual but i can. When I took it for a test drive, I asked for some info on the car that the sales associate could not provide. When we began to haggle, my husband stated at the beginning that we were not looking to purchase at the time and we just wanted to haggle to see what price we could buy it for and then we would make a decision. They promptly ignored him and still tried, if not begged him to fill out the ford credit form. My husband repeatedly told them that he was not going to fill it out. After haggling, the sales manager proceeded to hard ball him and told us that since my husband drove it (which he did not) that he should know if he wants to buy it. It was only when my husband told the sales manager that he in fact, did NOT drive it and that I did, that the sales managers attitude finally changed and he became respectful. If you are looking for a respectful and welcome environment, this is not the place to go. However, thank you to the front desk associate for being the nicest and most welcoming person there. read more

When I came in for my oil change the service crew seemed less than thrilled to help me but against my better judgement I stayed. I was initially told it would be an hour to an hour and fifteen as I watched the people that came in AFTER me come and go their names being called so they could pay for their services I went to the desk asking for the the status of my oil change I was told my service ticket was still open and I would need to check with Ronnie. Apparently I was bothering him he made sure he told me it was an hour and 15 minutes to an hour and a half and it had only been an hour and ten minutes and we can skip the wash of I'm pressed for time. I knew this was going to take longer when I declined the $67 air filter but I thought he would be able to had hide his true feelings. Maybe they pride themselves on ridiculously slow service the manager needs to take a strong look at the staff I hate I came here and the fact Ronnie had to walk outside to check the status of my vehicle I'm sure I'm going to wait another hour or two for a oil change. Avoid this place at all cost go to five star ford in Carrollton or YouTube it and do it yourself it will get done faster. 1 star is too many read more

Great experience at North Central Ford. They communicated every day to give me updates. Ronnie was fantastic to deal with as was Enterprise when renting a car. This service shop was able to diagnose and fix a transmission problem that another Ford dealer couldn't find (2 times). Would absolutely recommended read more

north central ford, in particular their service dept, worst dealership in texas! never ever buy a car from them. and certinally never bring it in for service horrible horrible dealership read more

Jonathan was our salesman. He was professional, and helpful in our purchase for our teenage daughter. I'm not sure he did us any favors...actually, he didn't. We purchased a used Ford Edge and noticed a noise in the steering wheel. He said they would address that, "no problem". He sent me to Jaun Mata, the service manager, who was kind and professional until his service men could not identify the problem. He made excuses that they couldn't hear the sound and I explained every time that it will not make the sound when car is first driven. They need to drive it around for a while. I sent video of the sound it made and explained the issue each time thoroughly. Doug Miller the floor manager tried to assist us and helped us get service one more time and again, they couldn't fix the problem. He said their service men are certified and qualified. It makes us wonder if our car was really ever serviced or if we wasted many trips to the service center for them to send it back in the same condition. Unfortunately, because of this mishap and concern for our teenage daughter's car, we will can not recommend this dealership and will not purchase future cars from here. read more

AFTER 22 YEARS I THINK I'M DONE WITH NCF. Took my wife's car in for a safety recall and oil change. When I arrived after making this appointment last week I was told that they were out of the part. You would think that someone would have called me to save an extra trip later. I said "fine do The Works package oil change". Later they called and said I needed the front brake pads replaced. I declined for now. Now here's the interesting part - Never have the wear indicators made any noise to indicate that the pads have worn down. But they probably DO need replacing. BUT as soon as I picked it up and drove off the lot it made the telltale grinding noise the indicators make. So loud it was easy to hear even over the radio.How is that possible if nothing was done other than an inspection? Going to another dealer for service. We'll see how that goes and if they do a good job. They might have my business. BTW - The other dealer doesn't have the recall part either but they told me why it wasn't available. A manufacturing defect in the new part. So how could NCF have this part and then suddenly be out of it. Hmmmm? This isn't the first service issue I've had recently (last couple of years) but it's going to be the last I think. read more

After a service repair bumpy start, North Central Ford Service Director, Gary Davis, eagerly got involved and completely changed my perception and the direction of the repair fumbles and misunderstandings that had previously occurred! Dealing with a sick Mother-in-law who had recently been hospitalized due to a chronic illness and having to escalate over repair indifferences isn't something anyone should have to go through. However, Gary's empathy, expertise, and determination to make things right, made all the difference in the world! No dealership is perfect and mistakes and misunderstandings can and will sometimes occur on both sides of the field. What's most important is how a Dealership responds to the adversity to win over the respect, trust and loyalty of its customers. North Central Ford, be assured that Gary Davis understands this and knows how to deliver in each of these categories! Gary, thanks for making things right and for winning over my respect, trust and loyalty! read more

This place has great customer service. The assistant service manager, John, was very friendly and helpful and made my experience a pleasant one. read more

I purchased a truck here and gave them two days to get the truck cleaned up and the paperwork ready. I had an appointment at 10:30 today and I have been waiting for over an hour. The truck is not ready and the paperwork is not ready. They have no sense of urgency here. read more

Do not get your car serviced at North Central Ford, unless you have money to burn. Beware to anyone who needs service on their Ford Lincoln Mercury Vehicle. They quoted me almost 3 1/2 times more than it actually costs to replace a pcv hose on my Ford Taurus. Luckily, I used the power of the Internet to research actual costs of this particular part and had another Ford certified mechanic install it for much less. I guess the bad wrap that the dealers have had for years is, in this case, true. read more

Bought a 2009 Nissan Murano, took the vehicle to my mechanic to make sure everything okay. Found that the vehicle had antifreeze seepage around the head gasket. Of course their service department supposedly looked at the vehicle before putting on the lot. If that is true, they would have found the issue. Took back to North Central Ford for them to take a look at and fix. They called and said that they were not willing to take on the possible $2300 expense and told me to cancel the deal and come back out and pick up my trade in. Horrible customer service. Just turned the vehicle back in on Monday 2/9/2015. Looked today and vehicle is back on their lot for sale for $1000 less than what they originally sold it to me. Whoever is looking at this white Nissan murano, VIN #JN8AZ18U29W030994, make sure they fixed the issue before buying. read more

Regret ever coming here. If you take your car for service, there is a $70 free to diagnose the problem. I told them that I knew what the symptoms indicated before I brought in my car. I told them I was bringing it to them to have an expert figure out why the problem was reoccurring. They did nothing. They told me what I told them and charged me $70 for it. Oh wait...$80, they also charged me a $10 per invoice fee. I had already paid when I saw it, but I asked for an explanation. They told me it was for disposal. I told them they didn't dispose of anything, only diagnosed, and they said sorry, it's added to every invoice. Wow. Smart. Scoundrels. read more

North Central Ford has been really responsive to me, whether it is for service or sales. My salesman, Todd Mayes, has been very helpful in ordering my new vehicle. He is always friendly, helpful, and really cares about getting me exactly what I want! He is great to work with! read more

Worst car-buying experience I've ever had. 6 hrs of incompetence.

Do they care if they get bad reviews? I doubt it. I went there yesterday for some possible warranty work. He had me sign something saying I would pay $118 to inspect it to see what was wrong. When I questioned it, he told me "you will get that back if we find something wrong". Duh, is that not why I was there? And of course I pay if it's not in warranty. How could it not be in warranty, I'm still under 60k and it's pretty straightforrward what was happening? Of course they found nothing wrong. $118 is way too much to check some codes and test drive it to check my problem description. I'm sure if I took it to someone I trusted and they found something, this place would dispute it and or "find" something else not in warranty. This place continues the "dealership" characterization of bad service, expensive service!!! read more

NORTH CENTRAL FORD SERVICE DEPARTMENT IS BY FAR THE MOST UNPROFESSIONAL, UNFRIENDLY AND DISHONEST SERVICE DEPARTMENT I HAVE EVER ENCOUNTERED! They are slow and unprofessional with their paying customers, but worse than that they LIE!! On my last visit to the dealership, I had a tiny little nail in my tire. I asked if the whole could be patched and almost immediately they said no, theres no way, you have to replace the tire. I then asked again are you sure can you double check, and again they say there's no way its too close to sidewall. Much to my chagrin, I left the dealership upset thinking I was going to have to replace a tire. I decided to go to two reputable tire places NTB and Discount Tire to get a "2nd opinion". Both NTB and Discount Tire told me that the small hole could easily be patched and that it was so obvious that they believed as did I, that North Central Ford flat out lied to me to try and sell me a tire. I later found out from the Gary, who is the service department supervisor, that the service techs are in fact commissioned, but that the margins are "very small" according to him and that they would never purposely try to sell someone on anything like a tire.... YEAH RIGHT GARY! The rep again called today trying to get me to buy the tire and get it mounted, proving that Gary didn't take my complaint seriously and didnt care to ask his own team member about why he lied to me or what happened. NORTH CENTRAL FORD CARES ABOUT NUMBERS AND SELLING YOU SOMETHING, THEY DON'T CARE ABOUT YOU AND THEY CERTAINLY DON'T CARE ABOUT YOUR WALLET. AVOID NORTH CENTRAL FORD SERVICE DEPARTMENT UNTIL THEY CLEAN UP THEIR ACT! read more

Russell was helpful and professional and got the job done correctly, the first time, in a timely manner. I have gone to other ford dealerships that are closer to my home that I will not be returning to, but will drive the extra distance to have the service I had with you all. The only recommendation I would make is that when I made my first call, the young lady was going to place me in a random voicemail rather then have someone talk to me. That will lose a first time customer in a heartbeat. Due to the severity of my battery issue is the only reason I insisted I needed to speak to someone, not leave a vm and wait for a possible call back, which 90% of the time never happens...as experienced with other dealerships. Service waiting area was extremely clean, which was pleasantly surprising to me. Thanks for the impressive experience. read more

In and out and at a great price. I purchased my truck here, get my truck serviced here. Great waiting room, awesome customer service! Go see John in the service department. read more

I took my truck in to get fixed and they stole my measly $15 out of my truck. So beware there are thieves working there!

Not sure how they even have 2 stars on Yelp. Their pre-owned sales department sells vehicles with obvious mechanical issues (that are supposed to be checked out by service), and don't want to take responsibility for the repairs when brought to their attention. Would they lose a little money if they made the repairs? Probably but it's the right thing to do for customer service. They would make the money back on service and positive customer referrals. But apparently they're not concerned with retaining customers. Found the exact same vehicle at Texas Toyota in Grapevine for the same price with less mileage. But more importantly, I had a much more positive experience and will continue to bring my business to them. read more

It's almost laughable this dealership still uses the classic bait and switch tactics to lure customers to their lot. On Monday, I spoke to the dealership about a vehicle I was interested in and told them I would be in on Wednesday to discuss further. The next morning I noticed the vehicle was no longer on their website and spoke with a salesman asking him to confirm availability. Before confirming availability he wanted to "put his hands on the keys." He calls back 25 minutes later and says "Yes, it's still available. It's in the shop and they are getting it ready for your appointment tomorrow." I arrive today for my scheduled appointment. Guess what? They can't find the vehicle but they have a couple other great ones in mind for me. Slicker than a greased pig at the County fair! read more

Called and asked if they had a RS, they did. Asking if I can test drive it, they said yes. Showed up and after 45 minutes they told me no one can test drive it but they will call me back tomorrow to work something out but never called me back. I called David McDavid (only other dealer with a RS at the time) and they let me test drive the one they had no questions asked. 3 months later North Central cold called me trying to get me to come look but not drive a RS. read more

My experience with them was brief. Dropped vehicle off to have an additional key cut. Apparently to have an additional key cut/fob requires you to give up your vehicle most of the day. Parked at the service department. All service writers were on the phone, doing paper work, something that appeared to me as occupied. Standing in front of them, not one would lift their head and motion to me a "hey, I see you, I'll get with you as soon as Im done". No sense of urgency. In my opinion customer service needs improvement. Service manager was fine once I got his attention. read more

I had a repair need while on vacation, and North Central Ford did a bad job at an inflated price. My car was returned to me with grease and grime all over the interior. Worse than that, features that were working fine when I brought my car to them, now are inoperable. The dash was not reassembled properly and has fallen apart under the steering column. I could have hired a monkey to watch a YouTube instructional video and gotten better results. I've initiated contact with the manager of their service department - more than once - and the only response was an offer to use their affiliated dealership in South Texas, which is on the other side of metropolitan Houston, a county away, and a three hour round trip for me in traffic. The manager was supposed to line me up with a contact so I would have a way to verify the visit and their payment commitment. That was well over a week ago and I have not heard back from him. At this point, I want authorization to have their screw ups taken care of, on their dime, at my NEAREST Ford dealership. read more

This is the only ford dealership willing to help me return my Ford Fusion lease without buying a car. Dennis from Autonation flaked on an appointment with me earlier in the week and 5 star in plano and the dealership in McKinney also were unwilling to help me because I wasn't purchasing or leasing a new vehicle through them. Matt the sales manager here at north central was awesome, he had me in and out of the dealership in about 5 minutes total. A++ service. Thanks Matt! read more

I'm disappointed with North Central Ford's Service department. I took my F150 in for 2 New Tires, But after I had them put on I had a Tire Censor malfunction light come on shortly after leaving their service department? They also put the weights on the outside of my new tires when I wanted them on the inside? Anyway I called the Service Rep who was my point of contact about the censor light on my dash, he said to bring it in so they could look at it... it was at the end of the day maybe not the right time to try and get this corrected? But About 5 minutes later they said they looked at it my rep tells me a left rear censor went out and it would be at least another $200.00 to replace it? I think that's ridiculous because there was nothing wrong with my censors when I brought the truck into them? I believe something wasn't done right on my truck and I'm disappointed that the service department isn't willing to fix it? In my opinion it's something the tech did wrong and now they want me to pay to fix it even though I didn't have the problem when I brought my truck in? If they can diagnose a problem within minutes why didn't they diagnose that issue while the truck was in the shop "they were working in that area of the vehicle?" They were quick to tell me I needed new lug nuts (Which I had them replace another $130.00), but they couldn't identify that problem? "Come On!" As a regular customer to north centrals service department I felt they just brushed me off? I take customer service seriously, and I can tell when I'm being blown off? I felt very unvalued as a customer leaving there that afternoon? Maybe I should start taking my business to 5 Star Ford on the Tool Way? North Central Ford always want those survey's on how their service was? but I doubt they will reach out to me to correct this problem? 210-383-3287 read more

I will never buy another Ford. After repeated attempts to make an appointment and have my transmission looked at I finally was assured that if I brought my vehicle in the evening before they would look at it first thing in the am. I called an after 3pm and was told they wouldnt have time until MAYBE Monday. Just pathetic read more

On May 4, after discussion via email for three days with Joe Mansour, internet manager/auto exchange for North Central Ford in Richardson TX, I traveled to Richardson from my home 151 miles away for a scheduled 4:30 test drive on a Ford Escape SEL advertised online for 19,532. This price include listed discounts totaling 7,494. off MSRP. I had to leave work early that day (and lost two hours pay) to get there by 4:30 and I secured a hotel room due to having been up since 3:30 am for work that day and knowing the day would not end early enough to drive back home safely. A family member came with me, but she had been at work all day also. Upon arrival at 4:30 Joe did not offer to show me the vehicle instead he ushered me into his office and showed me a enlarged page on his computer screen advertising the exact vehicle that we had been discussing and he said, "The vehicle you are interested in is really 5,000 dollars more than we have been discussing". He commented that he had tried to get ahold of us but his email only arrived 30 minutes before our arrival in Richardson and the email simply read, "Please call me." He was aware of the time I had left my town because he asked me to let him know when I was on my way. When the family member expressed shock at this "revelation" he said, "We are not responsible for the information given on the website, see this disclaimer down here at the bottom of the page?" The family member asked if that was fraudulent advertising. He kept insisting that the disclaimer covers this type of situation. The family member asked if this was not simple dishonesty and that she was repulsed by this type of business. Joe told me that someone just hit the wrong button and the price was incorrectly listed in that manner. At some point, Joe said "I will do you a favor and add only 300. to the price we have discussed." Now the family member said, "You will do us a favor by 'raising the price' that has been discussed since May 2nd? The family member was more shocked and disgusted and left the room. The family member came back to the room in a few minutes and Joe had finally agreed to a price that I negotiated which was the original price that I offered to start with. The family member asked me if I really wanted to work with a dishonest person, who obviously represents his company so badly. I decided to leave the dealership, really disappointed that the dishonesty was so blatant and so overt. Joe's final question to me as I left his office was, "Is she going to report me on Yelp? Then he added,"...some people have treated me or talked to me worse than her." After the night at the hotel that we had to pay for I noticed by 10:00 am on Saturday morning, the dealership had changed the price on the vehicle I had gone to look at and suddenly, it was 5,000 more. I would have listed this review as a "zero star" but I did not have that option. read more

Great service! Always very helpful and accomodating. Jim Ayo is my contact person here and he makes sure that all of my car service needs are met. A colleague recommended this place a few months ago since I've had a terrible experience with AutoNation, and so far, i've not been disappointed. Will definitely continue to come here and recommend this place to friends who are Ford customers. read more

I've bought twice from this dealership and have been disappointed both times. Fool me once, shame on you; fool me twice, shame on me. My bad. Will not make the same mistake again... On this most recent purchase, I bought a used vehicle. When i drove the car, which had been highly customized, there was a big pile of records in the back of the car, including some which were still under warranty. I was told the car had a new clutch. When i picked up the car, the records were gone. I was told the detail shop had thrown them away. So I have no idea what the custom work was, and lost all warranties. In addition, about three months later the clutch went out. No records, no idea where the previous work had been done (if they weren't lying to me about the recent clutch replacement), so I am now out an additional $1200 for a new clutch. I would not recommend that you do business here. what they did to me was either careless or dishonest. Either way, that's not a good basis for a business relationship. read more

I called the service department shortly before 7am to discuss transmission issue - when I was transferred to service they still had their vmx on saying they were closed (they open at 6:30am), had to hang up and call back so the receptionist could page the service dept. Then I had to wrangle with the service person about my transmission (and remind him about the recall letter) and after finally coming to some agreement he transfers me to the appt. desk. The gal there then debates the same issues with me and TRANSFERS me back rather than just getting the manager on the phone herself to ask what he said to me. In the course of getting transferred back, I was disconnected. Now if FORD can't even handle their phone system correctly, how can I depend on them for fixing my car?? I purchased my car at this dealership just 2 years ago. I will NEVER go back for anything. read more

Great experience! Just purchased a 2017 Expedition from Todd Mayes and North Central Ford was the best car shopping experience I have ever had. Todd and his team truly appreciate their customers and earned my business not just on this purchase but the next. The entire crew at North Central Ford tailored the process to my needs and what is best for my family. Unlike most car buying experiences, Todd and the North Central Ford group wanted what was best for me instead of simply viewing me as another notch for the sales quota. I was presented with multiple options for my trade-in that were all focused on what was best for me instead of the hassle and haggle game most dealerships provide. I cannot recommend a better dealer and dedicated team that focuses on the needs of their customers rather than posting scores on the monthly board. Highly recommended and the best car buying experience in DFW for a New or Used car, truck or suv. read more