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Casa Grande, AZ

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Norris Pool & Spa

3.5 (6 reviews)
Closed • 8:00 am - 5:00 pm
Updated 3 weeks ago

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Leslie's Pool Supplies - Free Pool Water Test Station

Leslie's Pool Supplies

(11 reviews)

$$$$

In an attempt to take advantage of the free install promotion I decided to purchase a new variable…read morespeed pump with timer and a the Salt and Swim 3C. Before purchasing I picked my items online after doing my research and product reviews. I went into the store and spoke with Connie, who was helpful but new. She was unable to locate the items but ordered the VS pump online in the store. She then attempted to order the Salt and Swim 3C but was un able to. I advised her that I could order the salt system online in the store if she would honor the free install, she stated she would, no issues she claimed. The Salt and swim arrived at my home and sat there until the installer arrived on April 20 ,2015 to install it, I should mention he was supposed to call 30 min prior , to ensure I was home, this never happened. I'm pretty sure if I would of stepped out of the house, the installer would of showed then left because no one was home, fortunately I was home. Once the installer was there he refused to install the system because it was not purchased in the store, apparently he does not get paid if the item was not paid in the store, he offered to install only if I paid the 250 install, when I refused he stated the Salt and Swim 3C was no good in Arizona anyways. Now I have been waiting 2 weeks for an RMA number so I can return the Salt and Swim, not gonna keep it if I can buy it cheaper on Amazon and install myself, still waiting for my RMA number and getting the run around , they claim they called but don't leave messages, claim that they got the wrong email address, when I've given it to them 8 times, twice by phone and 6 times by computer WT?, this place is Shady from the top down, stay away from it, try Norris or anyone else I should mention the store Manager stated she didn't care if I made a bad post or went elsewhere, stated pretty much she don't care! Gonzo Update: I received a call shortly after making this review from a Dana in California , she was energetic, apologetic and very willing and able to make things right. She was disappointed that the issue grew to the point that it did, she stated it was an issue that easily could of been corrected but for whatever reason was not. Dana offered to have the system delivered back to my home and installed for free as promised, I decided against it as I want to wait now( since I just bought 50lbs of chlorine) till next year. The bottom line, the people at Leslie's in the administrative area do care, but it took this review to get it fixed, I raised their rating and will continue to use Leslie's as they do have quality products. Thanks Dana

I went in standing around for at least 10 minutes with no acknowledgment. Poor customer service.read more

Norris Pool & Spa - poolservice - Updated October 2026

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