I was new to the area and knew nothing about automatic vacs for pools. Mine was not moving properly…read moreso I called Norris. He said to bring it in to save me a service call fee. I took it in on a Tuesday and Thursday it was fixed and ready to go, $40.00 + tax. They put a new gearbox in it and only charged me for parts. Today, 2 months later I called to see if they were still doing service calls, they said yes and could stop by today. They called and said they were on their way. The first thing he said was I didn't have enough water in my pool. He showed me how to work the timer, the valves and he lubricated the top of the basket on the filter. No charge. Seriously, if you need work done on your pool or on your pool equipment, call Norris pools. Good honest people to work with.

Called several times and left a message to inquire about pool services. A week later I still have…read morenot received a response and they still don't answer.

In an attempt to take advantage of the free install promotion I decided to purchase a new variable…read morespeed pump with timer and a the Salt and Swim 3C. Before purchasing I picked my items online after doing my research and product reviews. I went into the store and spoke with Connie, who was helpful but new. She was unable to locate the items but ordered the VS pump online in the store. She then attempted to order the Salt and Swim 3C but was un able to. I advised her that I could order the salt system online in the store if she would honor the free install, she stated she would, no issues she claimed. The Salt and swim arrived at my home and sat there until the installer arrived on April 20 ,2015 to install it, I should mention he was supposed to call 30 min prior , to ensure I was home, this never happened. I'm pretty sure if I would of stepped out of the house, the installer would of showed then left because no one was home, fortunately I was home. Once the installer was there he refused to install the system because it was not purchased in the store, apparently he does not get paid if the item was not paid in the store, he offered to install only if I paid the 250 install, when I refused he stated the Salt and Swim 3C was no good in Arizona anyways. Now I have been waiting 2 weeks for an RMA number so I can return the Salt and Swim, not gonna keep it if I can buy it cheaper on Amazon and install myself, still waiting for my RMA number and getting the run around , they claim they called but don't leave messages, claim that they got the wrong email address, when I've given it to them 8 times, twice by phone and 6 times by computer WT?, this place is Shady from the top down, stay away from it, try Norris or anyone else I should mention the store Manager stated she didn't care if I made a bad post or went elsewhere, stated pretty much she don't care! Gonzo Update: I received a call shortly after making this review from a Dana in California , she was energetic, apologetic and very willing and able to make things right. She was disappointed that the issue grew to the point that it did, she stated it was an issue that easily could of been corrected but for whatever reason was not. Dana offered to have the system delivered back to my home and installed for free as promised, I decided against it as I want to wait now( since I just bought 50lbs of chlorine) till next year. The bottom line, the people at Leslie's in the administrative area do care, but it took this review to get it fixed, I raised their rating and will continue to use Leslie's as they do have quality products. Thanks Dana

I went in standing around for at least 10 minutes with no acknowledgment. Poor customer service.read more

Pool buddies did a few jobs for us, including repairing pool walls, root intrusion, and replacing…read morewiring casing that rodents got into and destroyed around our pump. Pool Buddies moved their busy schedule around to accommodate us on a short notice - as we're trying to sell quickly. They are friendly, professional, and Phillip even removed a rattle snake during his repairs for us. What a hero! This is an honest and great company to work with. Our family strongly recommends them for the Vail/Tucson area. It's a 10/10 company!

Pool Buddies drained and chlorine washed my pool on 5/11 thru 5/14. They did an excellent job. All…read morethe workers were very good and kind. Liz the office worker walked me thru everything, time workers were scheduled to come and watching my pool fill to skimmer. My pool is beautiful and Richard completed the job well. Shout out to Edward and Xander for their help too. This is an amazing company. Wouldn't believe this pool is 21 years old looks like a new pool. Thank you Pool Buddies. Had to write about you on personal facebook page and Thank God for finding your company.

David came out today because my robo vac was not working properly. It would get stuck along the…read morewall and not move, requiring me to continually move it, only to have it get stuck again. He tore it apart and one of the wheels fell off. One of the reasons it wasn't working. He went out and got the part, came back, assembled the robo vac again and it's working fine. He also checked my water and showed me how to operate the timer and emptied out my filter basket. All of this for an extremely reasonable price. I'll be sure to call him again for my pool needs.

David does a great job at a great price. I would recommend his services to anyone!read more

WD and his crew are the Gold Standard. Timely, efficient, and kept us updated on the delivery…read morewindow. His crew set right about the multiple tanks. They were all polite and skilled. If you need a spa delivered or installed- these are your guys.

Have had a Bullfrog Hot Tube for 4 years and the people that did the quarterly cleaning of our hot…read moretube were amazing. Always on time, always friendly and did great work. My complaint is with the new pricing... They did increase the cost of the cleaning which I can appreciate as everyone is raising prices and if that had been all, would still be using them. What grinds my gears is the added $75.00 trip charge now in place. They did several hot tubes in my area and each of us paid the trip charge. So, they made an extra $150.00+ or more on the same trip. To me this almost price gouging. All of use where within 10 miles of each other, we are only 33.2 miles from the office. They have to drive farther to north Phoenix. Anyway, found someone local who is half the costs for the same service.

We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

I came to the store with some service needs and they were Johnny on the spot. They saved my bacon!…read more I will be doing business with these guys again soon. They have my vote.

We had a pool built by Skip and Logan. Very happy with how it turned out. It was done about as fast…read moreas the rainy 2023-24 winter would allow. They were out here just about every day the workers were out here so I was always able to check in with them. It was a much better experience then what my parents went through with one of the bigger pool builders. It is now clear to me why Polar Pools has 5 stars while the builders do not.

Barb, Skip and Logan at Polar Pools run an amazing company! Their attention to details, design, and…read more overall quality is unmatched. They are very involved in their community and seek to provide service at the highest of standards. We happen to live out of state ( snowbirds) and they did a phenomenal job designing our pool.Being out of state for some of the construction, they provided great communication during the process. Safety is top of mind as well, and they don't cut corners! If you want a beautiful pool, and want to work with a wonderful family owned and operated business you should choose Polar Pools!

Avoid this company, my mother trusted them to clean her pool while she was out of town for several…read moreminutes months. She returned home early and found her pool full of algae and the filters full of debris. He continued to bill her for weekly service and did not show up. He will not return phone calls since he knows he's been dishonest.

I cannot in good faith recommend this pool service on any level and agree wholeheartedly with the…read moreother reviewer. Started out ok, but once we left Casa Grande for a five months stay so did his services and our cleaning schedule...numerous no show weeks. We had two episodes of algae filled pool, baskets jammed with debris, and dirty, filthy filters. In addition, he had to be told by my husband that the running time must be increased as the air temperature rises. Then communication became non-existent as he did not reply to his texts, and/or his voice mail was filled and unable to take any more messages or his phone disconnected, number changed, or out of service. Thank God for a knowledgeable neighbor who helped us through it as naturally we had lost all faith and trust in him and his "skills." How he could walk away from such an expensive investment is beyond our comprehension. He deserves a big, fat zero. Please do not hire him under any circumstances.

We had a plumbing leak and called Copperhead Plumbing this morning. They were able to fit us into…read moretheir schedule the same day, which was greatly appreciated. I was stressed about not having my shower all weekend! From start to finish, the service was excellent. Chris called ahead to let us know he was on his way, arrived as expected, and took the time to clearly explain the issue and the repair options. Chris was professional, knowledgeable, and easy to work with. What really stood out was the attention to detail--he cleaned up the work area when they were finished and left everything in great condition. It's refreshing to find a company that values communication, quality work, and customer service. The cost of the repair was reasonable. I would definitely recommend Copperhead and would not hesitate to call them again for any future plumbing needs.

Chris installed a water softener for us in Chandler and made the whole process easy. He was…read moreresponsive, professional, and clearly explained the system and what to expect. The installation was clean, everything has worked perfectly, and we noticed a difference in our water right away. I would definitely recommend Copperhead Plumbing Services for water softener installation.