Food was very good and the special was good portion. Marina our waitress was very polite, professional and efficient. Thank you Marina. read more

We came to NORMS for a little nostalgia... apparently we should've just kept the memories. The food and service were both just okay, but the whole experience was a collection of "wait... what?" moments. First, our pancakes came out looking ready to go -- except there was no syrup. We asked for some and waited about 10 minutes, so the pancakes basically had time to reflect on life before we could actually eat them. Then we asked if they had French vanilla creamer for the coffee. Instead, we were brought what looked like vanilla frosting. Not sure if we were supposed to put it in the coffee or start decorating cupcakes at the table. And finally...the orange juice came out warm. Nothing says refreshing breakfast beverage quite like room-temperature OJ. Nothing was absolutely terrible, which is why I'm giving 3 stars, but it definitely wasn't the nostalgic NORMS experience we were hoping for. We came for the memories and left realizing that sometimes it's better to just leave the memories alone. read more

Be careful not to get scammed by this place and the table top kiosk. We found a $2.99 charge on our receipt for the Games but nobody at the table even touched that. The only thing we used the kiosk for was rewards and payment. Service was also extremely slow, we had dirty silverware, and the server never checked on our food until we asked, 30 min after we ordered. Luckily everything came out hot but it would've been nice to let us know there was a delay or some type of update regarding our food. read more

Norms - Breakfast & Brunch Near Me - Ontario, California

Absolutely terrible customer service with lousy food that wasn't worth the wait. We sat for 20-30 minutes and the server for the area never approached us. 'Ana' kept looking at us, but made no effort to make sure we had been able to place our order. The customer waiting at the table behind us walked out, loudly accusing the server of being racist because she didn't seem to want to serve our area, but quickly came over and spoke Spanish with another customer who had just been seated. I had to leave the table and speak with the kitchen manager in order to place our order. Once received, the food was mediocre at best. My dad's veggies were soft and mushy, they were obviously day old and overcooked. The bacon on my chicken sandwich was hard, dry and inedible. Overall, we had a very disappointing experience at this location. There was not a general manager on site. This seems to be a short staffed, poorly run restaurant. read more

We waited a long time to be seated. Then we waited a long time for someone to take our order. Then we waited a long time for the food. Later on, the food came, but the utensils did not arrive until later. The kids menu had a section that was unclear and misleading as to whether sides were included or not, and what the price was if you wanted to add a side. I attempted to give feedback about the kids menu being misleading to a couple of the staff, but they gave me the impression that they did not care. There were a lot of small children eating at the restaurant, yet the music was super loud. The kid's pancakes were gross. I give this place 0 stars. read more

Came in and was nicely greeted and seated right away. Our food came out in a timely manner and it was good . Our server Catalina was very nice and helpful , she always made sure everything was good with our table . Will definitely be going back. read more

Like coming to this Norms it is clean service is good. Sometimes you get a decent meal at a good price not the best though. Food: blackened salmon soup, salad included. Soup was clam chowder had to much of a flour taste salad just plain lettuce could have use some croutons or cherry tomatoes. The veggies one or two broccoli rest cauliflower seamed over cooked read more

See all

WHY I CAME HERE? My eldest daughter and I were at the Norms in Ontario Mills for a very late dinner. Lucky for us, they were still open. Our very first visit ever at a Norms and they have been open since 1949... 76 years later. Better late than never! Glad to finally catch them in this lifetime LOL. FOOD / DRINK: WOW, I was super amazed by their massive menu that covers quite a variety for the classic American diner delights! Let's name them off for you... steak & eggs, hearty skillets, breakfast specialties, fresh farm omeletes, all day breakfast combo cravings, french toast & waffles, shareables, handcrafted burgers, sandwiches & melts, salads, pastas, steak, seafood, classic comforts, kids menu, desserts, and beverages & shakes. Now that's a menu!! Choices are endless... okay, almost endless LOL. Well, after much contemplations on what to eat, we decided on 3 items. OMG... when our food came out, my eyes widened with astonishment. Portions were ENORMOUS! Prices were so very reasonable. Definitely got the BEST BANG for our BUCK! Triple B's!! Everything was so fresh and tasty. Check out the photos! I would get the CA Cobb Salad and Fisherman Combo Seafood Platter again... worth the moola! As for the El Benedicto, I wasn't a big fan of the chorizo... still good, but I would have preferred something lighter... will try the Cali-Cado Benny next time. 1 California Cobb Salad + toast + Italian dressing (for us to share) 1 El Benedicto with hollandaise sauce (for me) 1 Fishman Combo Seafood Platter + soup + salad + choice of potato + choice of white or brown gravy (for my daughter) STAFF / SERVICE: Our server, Chris, was amazing! We had to wave him down a few times (he was covering a lot of tables), but he made sure our dining needs were met at every request. Thank you so much young man! Food came out timely except for my El Benedicto. I would think eggs take the shortest time to make LOL. We found out they only had one cook at the time. It was understandable. Thank you to their cook for doing the best they can that evening. INTERIOR / AMBIANCE: Great interior space with bench seating, tables and chairs seating, and bar stools seating. They sure got it covered. Very cozy all around. We got to sit at one of the benches facing the kitchen entrance. We wanted to make sure our food got to us sooner than later LOL. Anyway, it was quite comfortable. There's a small bench area near the entrance for people to sit and wait until their table is ready. Good thinking! One men's restroom and one women's restroom for use... please ask the staff for key code that's required. EXTERIOR / PARKING: No outside seating for dining except for a few benches for people to sit while waiting for their table to be ready. Thanks for being thoughtful to your customers, Norms! Free parking is available. If lot gets full, you can park in the general parking on the other side of the drive path. You have the entire Ontario Mills parking lot to choose from. RECOMMEND THIS PLACE? I CONCUR on YES! No doubt about it. I will be back for more deliciousness and to try their other food/drink/dessert items. There are a good handful of Norms that open 24 hours every day, but not all of them though. Some open 24 hours on certain days. Please check their business hours before heading over to your respective Norms location. Happy Eating at Where Life Happens! read more

See all

One thing I can say about this Norms is, they for sure make my food fresh because, everytime I go to pick it up, it's never ready, and I've always had to wait! One of the times I went, I saw Mr.Tendernism himself. I was sitting in the lobby waiting for my food (per usual, lol) and my head was down on my phone. He spoke to me as he was passing by, and when I looked up, I saw it was him. It didn't dawn on me who he was, until he walked out. Anyhow back to Norms.....my food has been delicious and service was friendly. Wish they were 24 hours. read more

See all

Awesome food, and what made it even better was the service provided by Marina, she was great , and provided outstanding customer service. Thank You Marina !! read more

The food took awhile to come but it came out perfectly cooked and hot! We had the egg Benedict, lumberjack breakfast and French toast. The French toast was huge!! It was nice to see a more variety summer menu! Had Korean influences now! Marina, our waitress was very attentive and provided excellent service!! Always had a smile on her face when coming by. read more

We came here for breakfast and had a great experience! The food and the service were awesome! They accommodated us with a stroller and sat us quickly! We came on a Sunday morning and it was busy but we did not wait long to be seated! Our waitress was friendly and attentive! I ordered a hot chocolate and it was good! For breakfast, I got the veggie omelette with home fries and sourdough toast and my husband also got an omelette with fruit and hashbrowns and both dishes were delicious! They have many tables and are good for large groups! They also have a private parking lot! We definitely want to come back for breakfast again! read more

​After church it felt like everyone in Ontario had the same idea. Everywhere was absolutely packed! We finally landed at Norms and honestly, a 20-minute wait felt like a total win compared to the hour-long lines elsewhere. ​Here is the lowdown on our "Plan B" brunch. ​The BLT with Avocado I ordered and tried to be a "good girl" and requested wheat bread to stay on the healthier side... big mistake! The bread was so hard it was actually a struggle to bite into. Sadly, I couldn't really enjoy my sandwich. Stick to the sourdough ladies! ​The enchilada Omelet my daughter went for this and it was such a unique twist. A little different but surprisingly tasty! ​The "Sneak Attack" I may or may not have stolen an onion ring from my son-in-law... It was perfectly crunchy, not oily at all, and that ranch dressing, Divine. ​Norms is a classic for a reason! Even with my "rock-hard" bread mishap the atmosphere was lively and the service was steady for a busy Sunday. Next time I'm skipping the health kick and going straight for those onion rings! read more

See all

A newly opened location. Excellent service. Very spacious and good venue for special events ! Offers A variety of dishes in their menu which i like to try another day. Granddaughter loved the blueberry pancakes !!! The carnitas omelette was seasoned well and delicious!!! read more

See all

The service is always excellent, and the staff is very friendly and attentive. The laid-back atmosphere makes it a perfect and relaxing spot for brunch. They've done a great job keeping the place clean and well-maintained. The food is consistently outstanding, and the coffee is always fresh. Everything is cooked thoroughly with the right balance of flavors, and there are always new selections available to try. read more

Norms - Breakfast & Brunch Near Me - Ontario, California

See all

Norms continues to be one of our go-to places nearly a few times a month due to the sheer variety of food and prices, and especially promotions. The menu is much larger than you might find at an IHOP or Denny's, and if you compare the pricing, it's surprisingly better value, especially if you look at the value menu but even for normal entrées if you compare what you get. For example, for a similar fish entree that you might get at IHOP, at Norms you get more sides, you get soup and salad, it's a better value overall. In the value menu, you can get a full fish dinner for under $13, you can't find that anywhere else. Service at this Norms was friendly but a bit too slow. Our table seemed to wait nearly 30 minutes from the time we sat down until the time we got our food, which is a bit long if you've got little little ones. But we were there on a Friday evening, so we expected to wait a little longer than average. The other thing that has changed things recently for us is the Norms app which we recently downloaded, it has provided a lot of discounts and promos. It has brought us back sometimes in the same week. I was surprised how good the promos and coupons were and when we tried them, it worked so really happy with the latest changes and have already become a regular customer at this and other Norms around SoCal. read more

We don't live near a Norm's, so it's a treat to visit one. On 7/20, we went into the Norm's on Fourth in Ontario. It felt like we were eating in a warehouse. Unlike the other Norm's we have visited, the service was slow and lacking. Apologies came, yet nothing changed. The food was unimpressive, the presentation was sloppy, my hot turkey sandwich was thrown together, no layering. Nothing to enjoy......... read more

Our experiences with Norms in Los Angeles have been very good in the past. This was our first visit to a Norms post-Covid, and it was disappointing. Clearly understaffed for a Sunday midday crowd, service was slow and inattentive. Twice I had to go up to the counter to ask for something after waiting and waiting for our server to bring it to us. The Menu has been stripped down to essentially burgers, steps, fried foods, and breakfast items. I decided to try a "new" breakfast item, the Cali-Cado Benny -- i.e , Benedict. It was pretty good: 2 toasted English muffin halves, grilled tomato, fresh avocado, 2 poached eggs topped with Hollandaise, bacon and green onions. I ordered the eggs "soft with runny yolks", yet the kitchen sent out two eggs with yolks as hard as golf balls! No excuse. I sent them back for a new plate prepared as ordered. Second order was better but also not as ordered. Rather go around a third time with the kitchen, I decided to quit while I was ahead. In short, no need to return here. This Norms is on the northern perimeter of Ontario Mills. read more

Norms - Breakfast & Brunch Near Me - Ontario, California

See all

Marina was our server--she provided fast, attentive service. The food was delicious and perfectly prepared. My husband and I really enjoyed our experience. read more

Norms - he was awesome, hard working guy. running so many tables by himself - Breakfast & Brunch Near Me - Ontario, California

Update: I just received a call from a Norm's representative who assured me that they are working toward bringing back the Norm's we all know & love. I have hope for the Ontario spot. I will give them some time for change. Until then, the Last Vegas Norm's is fantastic!!! ************ Left after waiting 10 minutes to be acknowledged. The Host(?) was rude and the floor was filthy. This place should be renamed Denny's, for the poor impression they made. read more

1. Server told us the last pancake was coming, but it never came 2.All the food were kinda bad but the pancakes were the best. 3.Server gave us the regular drink straws instead of the boba straws(brought the fizzy boba Cotten candy flavor) 4. The place smelled like some weird type of orange that was rotten 5. The food took at least 60+ minutes only because of a big group and at that time no one ever got their food except them, so you guys should've done a 50 for the big group/50 for the regular sized family or something so everyone can get their food and not just one group 6. Waiters were very confused and asked about things like," Who's orange juice is this?"etc etc SEVEN.should hire someone for just only for the front desk. 8. Make a sign at the front desk telling you what the restroom password is instead of waiting a whole line of people talking to the front desk, or just remove the password part. 9.Food was cold read more

The servers here didn't acknowledge us at all. We waited almost 30 minutes and couldn't even get water. They helped tables that arrived well after us first. Only when we started getting up to leave did they finally come over. As soon as we walked by, one of the servers said "don't worry about them." The host was rude and made us feel like an inconvenience. We ended up going to Denny's instead, and despite it being busy, we were greeted kindly and helped within five minutes. Will not be coming back to this Norm's location. read more

Marina was our server and we got seated promptly in a booth! We ordered the country fried steak and eggs with cinnamon caramel apple pancakes and the steak and eggs with chocolate chip pancakes! The food was extremely yummy and our server was always checking in and made sure everything came out good!! read more

Norms - Breakfast & Brunch Near Me - Ontario, California

Marina, You Are The Best! Thank you for taking care of an old U.S. Air Force Veteran. Breakfast was delicious and your friendly smile and expert customer service made this morning's experience one of the top 5 recent best breakfast outings in the last three weeks. Thank-you, Muchas Gracias!! Respectfully, U. S. Air Force Veteran Rancho Cucamonga, CA. read more

Marina was a awesome server. Very friendly and professional. Received our food in a timely manner. read more

Norms - Breakfast - Breakfast & Brunch Near Me - Ontario, California

Absolutely delicious chicken fries steak. Plus bountiful portions and the over-medium eggs were done perfectly. I opted for the pancakes instead of toast and they brought me two huge fluff pancakes. I heartily recommend this restaurant. Great service, too. read more

Norms - Breakfast & Brunch Near Me - Ontario, California

Stopped at the Norm's in Ontario before heading home to Barstow. Brianna was a fantastic server. She delivered our drinks quickly and with a great smile. She brought out the soup, salad and appetizers before our main course which is so important. Brianna delivered our delicious fettuccine with a great smile. Throughout our time here she has checked on us many times making sure our drinks were full and that we had all we needed. I love the ambiance in the restaurant. It is so cutely decorated. My only suggestion would be to either take down the Welcome balloons or at dust then. We sat under them and on the back side they were very dusty. Other than we love the food and stop by almost every time we are in the area. Once again, Brianna is the best. read more

Norms - Dusty balloons above the tables and counter area. - Breakfast & Brunch Near Me - Ontario, California

Our St. Patrick's Day meal at norms was delicious. The four courses were just right and the ice cream was the perfect finishing touch. Our waitress Wendi was incredible and the whole staff there was really really nice. The atmosphere at the Ontario location is great and really lends itself to a relaxing meal!!! read more

See all

Great friendly service by our wonderful server Marina. Food was fresh and delicious. Hefty portions and everything was well seasoned and cooked. Be back again soon read more

Just average food. Nothing special. Service was acceptable. Prices seem a little higher than I recall.

Norms offers a variety of food, steaks are my favorite. Hubby likes the hearty breakfast offerings. Recommended!!!

Maria was our waitress, and she was amazing! She always had a smile on her face and made sure to check on us throughout our meal. She was very friendly, attentive, and made our experience even better. Great service thank you, Maria! read more

We love Norms great service Marina was our waitress and she was GREAT!! We come for breakfast read more

Hi, The food is always great, wonderful atmosphere, and the waitress, Wendi, does a great job, thanks!! read more

We went today to have breakfast we drove around 60 miles from Home and we had the worst experience today . The waitress Wendi was so simple she doesn't have any empathy for the customers she work only for the tips ? That's wrong. Because especially right now in this situation you have to bring good customer service. Plus the food was so disgusting to much oil we have to use a napkin to remove the oil . It doesn't worth it any more. But the waitress Wendi needs to take care more the Customers . Honestly we're not going back again. She has a really bad attitude and customer service she need to learn more how to take care the customers . read more

See all

Marina was very attentive to our needs. Personable and efficient! She deserves a raise. Thank you! read more

Everything was great! Marina our server was very attentive and friendly. We like to come with our family. Today we brought my husband for his birthday breakfast. The ambiance was perfect! Happy Birthday honey! read more

Norms - Hubby enjoying his porterhouse steak and eggs - Breakfast & Brunch Near Me - Ontario, California

I ordered the gumbo through DoorDash and then reheated it in my own cup and honestly it was pretty underwhelming. I was really looking forward to a delicious authentic Cajun style gumbo thick flavorful and packed with depth but this just did not deliver. The broth was thick but it tasted more like a tomato based chicken and sausage soup than gumbo and the ingredients seemed canned rather than fresh. It is not awful just disappointing. If you are hoping for that homemade slow simmered flavor that makes gumbo so special this probably is not the one. read more

Norms - Gumbo - Breakfast & Brunch Near Me - Ontario, California

Had the Eggs Benedicto, had chorizo on it, they could of added more chorizo but it was still tasty. Great service, our server Alejandra was great, nice smile, very attentive! Very clean restaurant and there playing some great Rockabilly music! read more

Norms - Eggs Benedicto with chorizo! Very tasty! - Breakfast & Brunch Near Me - Ontario, California

Disappointed with the breakfast service at Norm's today; I had to repeatedly ask for coffee, and the lack of attentiveness soured my breakfast. It definitely wasn't the best experience, but I'm hoping it was just a one-off. read more

Norms - CLASSIC EGGS BENEDICT - Breakfast & Brunch Near Me - Ontario, California