Christopher was amazing very attentive and welcoming, did an amazing job , we'll definitely come back again ! 10/10 Service read more

First Visit During the weekday visit. Extremely empty, only a few guests. Robert was our server. He was attentive and friendly. Food arrived fast. For the portion size and price, definitely reasonable. I recommend Thank You for reading read more

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Avoid this place at all costs . I was standing at the front and waited over 10 minutes before someone even acknowledge me and came to the front and top of waiting an additional 10 minutes I was told I had to wait another five more minutes at that point I left and I was no longer hungry . . I'm so disappointed. I have been a huge fan of norms and their better bigger breakfast . But sadly I am so dissatisfied and I will make sure not to visit this location . read more

Bad costumers services Smell marijuana The workers unclean and look dirty Unwelcome environment Bad attitude of the workers Need a lot of professional training read more

My husband and I stopped at this location around 2:30 this afternoon. There was a party of 3 ahead of us and we waited about 5 minutes for someone to just acknowledge us. Even then, they still had to wait for someone to come and sit us. Once I noticed the staff didn't really care, then neither did we. Went to Corky's and had all the best customer service and acknowledgment we deserved. read more

Servers were friendly and attentive.. The fried fish was rubbery and overcooked. The onion rings were fried in oil that wasn't hot enough so they were super oily and half cooked. They put my onion rings on the same plate with the cooked vegetables and the water from the vegetables made my onion rings soggy. The parking lot and restaurant were both empty, should've been our first clue. The lentil soup was tasty. The bathroom was clean and smelled nice. read more

Food was delicious and the service was amazing ambiance was great Marina our waitress was really good and she recommended a good meal read more

Stopped by this Norms location on a rainy day and there was no wait for a table. I'm not sure if this location typically gets busy, as I've experienced long waits at other Norms. I ordered the BLTA sandwich with fries and a side of ranch and Thousand Island. The food was delicious overall, though the Thousand Island dressing was a bit too tart for my taste. Great service and a pleasant atmosphere. read more

Norms - Diners Near Me - Ontario, California

I'm giving norms in Ontario Mills, a five star Marina provided great service wonderful waitress. This is what I ordered as Marina suggested melting pot with egg White's Highly check recommend norms Ontario Mill Circle! Nice ambience, family oriented, very organized and clean lots of parking. Excellent thank you so much. We will be back! Thank you, Marina. Great service we shall return. read more

I had such a great experience at Norms Restaurant! I took my mom out for breakfast, and everything from start to finish was excellent. The food came out really fast, and it was absolutely delicious. You can tell they take pride in what they serve. Our server, Marina, was outstanding. She checked on us often, made sure we had everything we needed, and refilled our coffees several times without us even having to ask. Her friendly and attentive service really made the morning special. It was actually my first time going to Norms Restaurant, and I was genuinely impressed. Great food, great service, and a welcoming atmosphere. I will definitely be going back! read more

I enjoyed everything in this restaurant. The manager Beverly is the best. Runs a tight ship, keeps an eye on everything. My server Marina was such a sweetheart. She checked on me every few mins to make sure I had everything I need. When I took too long to eat my pancakes, she even took it back to reheat it for me automatically! How do you get service like that? I had the T-Bone steak and eggs. I asked for medium, I got a nearly wall-to-wall medium on my steak. See attached picture. This branch also offers a product I have never seen at other Norms restaurants: freshly squeezed OJ. I tried it and it's the real thing! Fabulous. Norms is not Ruth Chris or Morton's. Norms is about big portions at good value. Comfort at an affordable price. My experience sure was worth far more than what I paid. I'll be back for sure, fellas. read more

Norms - Medium T-Bone steak - Diners Near Me - Ontario, California

Always a classic diner choice. First time visiting this location warmly welcomed. Super busy on the weekend we decided to sit at the bar with open seating. Our area was cleaned after we sat down. Service was great at the start and slowly dwindled as our visit progressed. Maybe have a tag team to check on orders. Others who arrived after us were receiving their meals while we were still waiting. Drink refills were needed more often than received. I would definitely go back maybe not on a busy day. Food was great a jalapeño burger was just what was needed to continue some shopping at Ontario mills. Plenty of parking. They had a holiday meal menu available if you don't feel like cooking. A great place to bring large groups. read more

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I was trying to find a breakfast place nearby and I found norms. You can never go wrong with norms, but this location was really nice. Our wait was not even that long. As soon as we walked in, they sat us down. The customer service was really good. The food was really fresh. We ended up getting the sirloin steak bigger better breakfast. It came with a lot of food. We actually shared it. The steak was really juicy and the coffee was great. read more

Marina was great! She kept checking on us even though the place was packed! The food was good and very big servings! Definitely would go back the next time we land in Ontario! read more

Amazing food, hot right when they served it very clean open wide spaces. Marina was amazing server definitely will come back again. Tell the family and friends to come eat at Norm's. Thank you so much. read more

Norms - First time here at norms over here in Ontario Mills. Absolutely was delicious. Great great service for Marina. Thank you so much. - Diners Near Me - Ontario, California

So first off let me say I've been a bad customer...only because I've been meaning to write a review for a while now. I've frequented this NORMS several times in the past couple of months. I do business very close to here and I always look forward to coming in and having a great meal. The establishment is very clean and I'm always greeted upon arriving. The staff here are always friendly, helpful and never fail of exceptional service. I want to thank Marina, Virdy, Victoria, Melanie, Wendi and Alejandra. Ladies I apologize for taking so long to finally writing this review but you guys are outstanding! Service is top notch! Food is always on point! You will not be disappointed here. If you haven't been here you do yourself a favor and stop by.... I promise you'll be back. I know I will! read more

Terrible morning service. Waited almost half an hour to get seen by our waiter, and ended up leaving. This restaurants shows lack of communication amongst its staff, there was no reason to have been waiting that long to get helped out. Will not be coming to this location. read more

The restaurant was busy so it took 10 to 15 minutes to seat us (it was a busy Sunday morning). Marina was our server. Her service was great. She was attentive and friendly. read more

Food. Was good Blackened Salmon late, salad and soup not bad of a deal also added shrimp. Double Burger not bad at all little dry, onion Rings pretty darn good.Soup terrible. Service. In the beginning was good, placed the order food arrived. Ask if we needed anything then the magic started. She dissapier so much that we had to flag her down so we can get the check. I mean not even a refill or anything at all. Although she was nice need to work on her skills. Ambiance. Very good like Norms so I will be back. read more

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Great experience. All the staff were welcoming and that although there was a small wait, it was well worth it for a delicious brunch. Thank you to my waitress Marina, she provided great customer service and we received swift service from her. We will be coming back! read more

Marina above and beyond customer service!! Food was great, fast service and ambiance was calm great for kids.

Came while I waited for my car to finish being serviced. I received great service from Marina. She was friendly, attentive, and very quick. My food was delicious, and my vanilla iced coffee was perfect on each refill. Definitely coming back sitting in her section! read more

Norms - My server. - Diners Near Me - Ontario, California

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I enjoy sitting at the counter for breakfast. The service is always friendly! This time I was served by Anahy who kept her cool even though it was busy. The counter is always clean and available which is a bonus for me as a solo diner. The portions for my meal were generous and everything was tasty. read more

Norms - Bigger better breakfast - Diners Near Me - Ontario, California

Terrible service!! A lady that was working there was so rude, making smirky comments after she was politely asked how long the food was going to take to be ready. Even the other worker backed me up when asked to see the manager instead! Thankfully the manager solved the issue promptly and apologized. read more

I really had high hopes for this being a new norms. 4551 mills cir.BE AWARE!!!!!!!! I ordered a mimosa and orange juice.The orange juice had a maggot floating around in it.I notified my server Fanaeian. As we went to go pay and we noticed the mimosa was taken off,we informed the manager which claims they clean the machine every shift...So disappointing just take accountability and assure you would shut it down and clean it . Now for the service..Slow and it was not even busy..They had no table bus service the mantras cleaning the tables and closing out checks. All he cared about to getting our dollars.Will never be back!! read more

Norms - A bill - Diners Near Me - Ontario, California

Nice place for a quick breakfast and skedaddle back to work. At least this Norm's has the right temperature unlike the Montclair location where your freezing as you eat your cold food from the AC. Nice friendly service from waitress Ashley who provided good recommendations. Chose the blackened whitefish that came with veggies, fries, soup and salad. As usual, Norm's salads are always dialed in with superb freshness. Maybe I should have just got only salad. Another entree that came with the deal was lentil soup. Although somewhat good, it came out warm and tasted good. The main entree whitefish although somewhat average taste, was warm and veggie sides were hard. Crispy fries were good and coffee was. Think I will stick with breakfast read more

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We were craving breakfast and decided to head over to Norms. Although the service wasn't stellar, it was understandable given that they seemed to be short-staffed. The food, however, was fantastic! We enjoyed it so much that we even took some pancakes and syrup to go. read more

All I can say is never go to this place. Tuesday (10-7-2025) we walk in and a waiter came to us and said it will be a 10 minute wait, there was literally 5 people in the restaurant. He said sit on the bench.We said ok, no problem. After 10 minutes he still never came over. Then noticed he was talking to his coworker and laughing. After 20 minutes we got up and just walked up while they were watching us walk out. Seriously, don't ever go to this place. We went done the street and went to Corky's.SMH read more

Awesome food with phenomenal service from Brianna! We love coming here and everyone is always so pleasant and kind! Thank you so much Brianna! read more

Marina our waitress was absolutely wonderful! She was friendly, attentive, and made sure everything came out just right. Her positive attitude really made the meal even better. We'll definitely be back because of her great service! I recommend you ask for her when you visit. I promise you will not be disappointed. read more

Marina delivered excellent service, very friendly and attentive. Food was amazing as well.

This morning I had breakfast at Norm and the food was delicious. My server, Miss Marina was very polite and professional during my visit.

Our hostess at the counter named Marina was so courteous, fast and attentive to my special order requests. If busy.... recommend sitting at the counter for your food. Fun way to sit and be different. read more

Norms - Our hostess in action - Diners Near Me - Ontario, California

Our server Marina was amazing. She knew what we needed before we asked. Plus the food was great, cooked to perfection. Great experience overall. read more

They advertised as a 24-hour restaurant but when we got there at 1:30 in the morning they were closed. Change your Yelp ad and your Google ad unless you are going to honor your hours read more

Arrived 6/15/2025 at 10 pm at this recommended Norms restaurant by friends in the area... We chose this place over Denny's... Ordered for 2 people only We were 2x charged for the porterhouse by server Laura ... Ordered rare and the 1st one was well done. 2nd one was good. BUT I ordered porterhouse and Laura served me TBONES TWICE She didn't know the difference!!! TBONES and 3/4 lb and the Porter is 1 full pound and NO BONE !! I never got the Porterhouse ... Also the pancakes weren't cooked all the way either still had raw batter in the middle! Whoever the cook was the night of 6/15/2025 at 1000 pm He or she can't cook!! Service was slow and barely any gusts and it took over 40 mins to get out food! It's only 2 guests and the it's marked as 3 !!! Laura wasn't paying attention to the transition ... VERY LONG hold with management next day for a refund ... management 20 mins and counting !!! Also saw a photo of the steak on Yelp also about the customer got short one side of his meat on the Tbone (((NOT Good))) can't believe the cook and the waitress served that !!! I also need a full refund from this experience from the management that I cannot get a hold of because they're NOT ANSWERING!!! read more

Norms - 2x charge for porterhouse and the steak served was a TBone by waitress LAURA !!! - Diners Near Me - Ontario, California

Marina was great excellent service everything was on point! I would recommend this location!

I've loved Norm's since I was a kid. Never had a problem with any one I have ever been to except the one near Ontario Mills. This last week I decided to give them one more try after a couple of bad visits. I always give a place 3 tries before I decide to never go again. Food was gross. Look like some one bit into it. Service was bad. Air conditioning was on full blast, which might have been what made my food cold. Table was dirty. I could go on and on, but I won't. Three strikes and I'm done. For the prices they charge now, I'd rather pay a couple dollars more and go somewhere where I'll enjoy my food. read more

Norms - This is exactly how I got my food. It looked like someone bit into it and it was cold. - Diners Near Me - Ontario, California

Are this the morning of my bff's wedding because it was across the street from our hotel. It was awful. It made both me and my husband feel ill for hours afterwards (in addition to other bad things). My son would not eat the pancakes we got him (thankfully). Would not recommend. read more

Normally come here after a long night of dancing. Last time the guacamole was spoiled. Returned it to the waitress and brought back the same spoiled stuff. Another thing, on more than one occasion, once they bring you your receipt, it seems as if you're invisible after that. Probably won't be back read more