I can't speak highly enough about the team at North Amherst Motors. As a former auto insurance…read moreagent, I've heard only praise from the people I referred there. Now as a private customer, they are still my go-to for state of the art precision workmanship. My recent accident required auto body repair, and the car was returned to me in perfect condition, for a good price and with gracious customer service.

North Amherst Motors did a great job with my car-- communication, quality, and service were all top…read morenotch! Car came back looking better than ever.

My car's repair at Full Tilt Auto Body was a positive experience from the very beginning. Rachael…read moreand Kaylin were friendly and clear. I appreciated the email progress reports which came every few days. The car is now perfect.

I had a great experience with the staff at Full Tilt in Hatfield. Everyone is very helpful. I had…read moreCaylin as the rep. that helped me and explained the process to get my car fixed. She is very knowledgeable and very patient explaining the process to me. I give Caylin A+ and all the employees that helped me out A+. I hope you can give her a raise. You cannot put thanks in the bank! Helen claim# PA0021542788

They were just fabulous. Got me in quickly, price was lower than estimate and I got the best water…read morebottle I travel the world with!

My front bumper got dented after a small collision, and 1812 was able to see me in about a week…read more The repair itself--replacing the front bumper--took only 2 days, and they made the process so easy for me, from scheduling a repair to arranging a car rental to communicating updates. But even before the repair, Chris kindly made a couple adjustments to make sure my car was safe to drive between then and the repair appointment. The service was also wonderful. Peggy and her family are so kind. I'd definitely come back here to service my car.

Acme Automotive continues to provide great auto body services to our family. With so many choices…read morein the pioneer valley we have brought our car's bumps, dents, & dings to this Northampton business. We have had good experiences at Acme. The staff has pleased us with professional service, customer focus, listening to our needs and within a budget we can handle. And they have a friendly crew that takes pride in doing a job right. We've been there 4 times over 15 years with the little things that happen when we park. So we will probably be back before too long. But oh, do they do nice work? Yes! No disappointments. We recommend Acme to family, friends & neighbors. Thanks Phil, Don & Mary pass on a job well done to the staff.

Don helped me out with my car scrap tremendously- made an appointment, amazing customer service,…read moregreat place to get your car fixed up after an accident.

Had a great experience -- small ding in my driver's side door, Fort Hill helped me arrange a rental…read moreand got the car fixed up great, just like new. Nice people too.

I brought my car in after it had been hit in a parking lot in a hit and run. Fort Hill Collision…read moreServices immediately made me feel better about the situation as they arranged for the repair work to begin the next day, communicated with the insurance co, and helped with the rental car. The process was seamless and they did an excellent job. The car was ready when promised and looks great!

My car had an unfortunate run-in with a deer last month. The body shop that I had intended to send…read moremy car to told me that they wouldn't even be able to look at it until late March. I explained that the car was not drivable and my insurance told me that typically shops will bump cars like that up their list but the woman I spoke with shut me down immediately (. I was extremely discouraged and after speaking w/ my insurance and getting a list of other shops that were approved, I decided to contact Steinbeck Collision. This was the best decision I could've made! They were able to get my car in that day, they handled the tow. They handled all the insurance pieces and continued to update the car rental company so my rental could be extended til my car was done. Not only did Steinbeck save the day, they did it with kindness. Getting into an accident is traumatic and a little bit of compassion and empathy goes a LONG way. They've kept me updated each step of the way and I'm so delighted to have my car back to it's pre-deer state. 100% recommend Marshall Steinbeck!

A major insurance claim repair took them twice to fix and I am not confident it is truly fixed this…read moretime either.

I brought my car to Ingellis to have three rusted spots fixed. They did an incredible job, and my…read morecar looks perfect now. One spot was bad, and they made it look like new. They fixed a little spot that I didn't even ask them to fix. Now I can't recognize my car in a parking lot because it looks so good! Every person I spoke to was a total delight, too!

Expect delay after delay after delay, along with very poor communication. In the end the work is…read morevery good, but you'll wonder if it was worth the aggravation.

This must have been one of the WORST car repairing experiences I have encountered. I will describe…read morethem in descending order by degree of unbearable: 1. This is the most unacceptable mistake to me. The nuts on one of the wheels are LOOSE and the tire is UNDERPRESSURE when they return the car to me. I drive off the store for about a mile and many warning lights show up on my dashboard, I return to the store to question them about it. When they came out to check my car, they realize the wheel nuts are loose. I was planning to take the highway, imagine what could happen if I didn't go back to the store to confront them. They literally put my and my wife's life in danger once. By the way, this is a picture of the state of my trunk when the car returned to me. What gives them the confidence to charge $85 an hour for a job like this? I saw no respect for customer property here. 2. They inform me that they do not have the rim that fits my car, so they need to order a new one from a dealer in Hartford, which shall arrive on Friday. I am fine with that, as long as it did not delay my plan next week; then on Friday, they told me the rim will not arrive today, so I need to wait until next Tuesday. So I made a plan to pick up my car that same day, and guess what, it got delayed again, by the time I pose this comment, I still haven't got the wheel. And what they did is just put the spare tire on my car, which lead to incident 1 above happens. If they are just gonna put the spare tire on my car, I could have picked up my car a whole week early and won't waste so much time waiting for that rim only God knows when it will arrive. 3. Do not expect to get a warranty from them if you planned to have your car fixed here. When I came down there to get my car, I asked if there is a warranty for the parts they have fixed, the manager immediately jumped out and informed me they do not guarantee the mechanical aspect they have fixed unless it is caused by their fitting craftsmanship and not the parts they ordered from the dealer. The question is, how the hell am I supposed to know the cause if an accident really happens. On top of that, even the "guarantee for their fitting craftsmanship" is a verbal promise, so who knows whether they will fulfill that promise. To be fair, they do promise you will get a warranty for body repair, but I wouldn't know since I didn't get that service here.

Great attention to detail, gets the work done in a timely fashion with exceptional results. I would…read morehighly recommend the team at Tommy's if you're looking to have your vehicle coming back to you looking show room new.