Terrible customer service!! The employees had zero awareness of who was next in line to help. In…read morehindsight, I should've been aggressive like at a swap meet for attention. Selection: well can't tell you. Waited 25 mins and no one made eye contact with me. Don't worry, I'm happy to spend my money somewhere else!!

So I've had a mix of experiences. I had previously bought sneakers multiple times and socks. I was…read moretold socks were on sale if you buy multiples but did not ring up with the sale. Dumb me I didn't notice until we got home and I had already opened some. I chalked it up to my fault. It's hard to find in person stores to try on shoes. I am in the 40+ crowd and I value good alignment and the right fit for my family. I appreciate they carry a wide variety of widths as my family all wear wides. This brings me to our last experience. My partner doesn't always love trying on shoes but I find it's the best way to get proper fitting shoes for him. We tried on a few as the new version of his current pair no longer fit so well. 2 team members went to the back at the same time. I could hear one of them very clearly say jeez thanks for taking them they're a handful laughing. I mean if you're going to talk about clients at least do it quietly. Just because I can't see you doesn't mean I can't hear you. The person getting the different shoes wasn't even asking any follow up questions about how does this feel or any follow up to help facilitate finding the right fit. I bought the damn shoes because my husband needed them and I shouldn't have. Nordstrom is far and I hate the parking but at least they value their customers. Pacers doesn't carry as many wides in stock at the location closest to us. I've never felt this way before. We won't be back.

I don't shop here often but when I do, it's always been a great experience. The staff is very…read morefriendly and helpful. I visited the store yesterday to exchange an online order I had. The manager was very friendly and accommodating. I appreciated everyone helping me with this exchange. They didn't have the same item I wanted but found a similar one. They made the transaction so easy and quick. The store is always kept up and looks very clean. They made some changes and improvements from the last time I was here. They are located across the street from Springfield Mall. They have plenty of free surface parking around the establishment.

I do really like this location! They are one of the bigger DSWs and it is well stocked and super…read moreclean & tidy, including the bathrooms. I also love that there are a decent amount of guys working at this location and not just all females. My biggest grip relates to the smaller feet girlies who are a size 6.5 or smaller, and I am the smaller. They tend to only stock one pair of smaller sizes, so if you don't get that golden coveted pair, forget it! They do have the option of ordering a pair online for you, or you can go online yourself, IF the have available what you are looking for but you don't know if you are going to like them or how they fit and if you are looking to walk away with shoes in hand then you are SOL. Also, it is disappointing that DSW has changed their clearance section pricing to only 30% off instead of the former 20-60% range. I found several pairs of so called clearance prices "marked down" but they literally had the exact same shoes on the main floor with the normal price the same as the "clearance" price. Scam!

This store has awesome customer service, particularly Victoria who works up in cash wrap. We called…read morelooking for a pair of soccer cleats that were out of stock in our area and we wanted to confirm they had them before we made the one hour mission drive to pick them up. She checked the system and was kind enough to put them on hold for us. We got lucky and these were the shoes we were looking for. Dick's has a great selection of soccer equipment and we also enjoy when we can use our club discount.

This sporting good store has aleays been my go-to store for everything from sneakers to baseball…read morecaps. They carry a whole host of sporting goods as wrll, includong camping gear, outdoor sports equipment loke for soccer and golf, and even bicycles. I've purchased name brand sweatwr and jackets from here over the uears as well. Their products are actually more affordable here then of you went to a bike specialty store, or a store that only sells baseball caps. There have always been more than two cashiers at the front, so the line to check out and pay moves aling quickly. The convenience factor is also important to me. They are located insode of the Springfield Town Center, and only a block away from the metro.

This placed opened up years back when I was in 6th grade... I'm now a junior in college. The first…read more2 years of ownership where nothing but good things. Once the real owners moved out to LA this place turned into a scam. Cannot tell you the amount of times I went in this place to disrespected by some bumass getting minimum wage behind the counter. There shoes are all overpriced, I've seen numerous snap stories from employees here wearing and beating up shoes that they put up for sale. If you're trying to sell to them... take the lowest amount you'll take for your item then take 90% away and that's there offer. I can't say nothing but disgust with this place. If you want a real sneaker shop go check out Esteem_Va or Uniquesoles.va But whatever you do, don't spend your hard earned money with these bums

New in Town and checking the shops in my area.Unfortunately upon walking in nobody said hello or…read moreoffered to help. Prices are much higher than other shops; their offers are also lower. Got offered $250 more for trade at different store. I don't mind paying a above market for shoes if I can get them in hand, however 150 above market is not good business from a customer point of view . 2 stars cause I like their YouTube channel .

Although there are several DSW shoe stores near my home, I keep coming back to this one! The…read moreinventory in stock is one of the largest in the DMV. Also, they are great sales and prices on their clearance items, which is fully stock with shoes that are more in style and in season; not as dated as some stores. I would agree with some of the comments here that at times when I come to the store, the customer service is a hit or miss. There are times when you are greeted as soon as you come through the door and/or someone ask if they may be of assistance. Other times, it can be crickets and the staff here seem to walk around as if they don't want to be bothered. lol. This does not bother me personally, but I can see how others may be offended, especially when you're spending your hard earned coins in this store. A little customer service, goes a long way.Other than this, I have no complaints. Between the huge selection that seems to be ever-changing and well stocked items for males needing larger sizes, this store is the place to shop for me. For males, there is a huge selection of male athletic, hiking/walking shoes, and dress to casual shoes as well. As for the females, there are plenty of shoes, variety of styles, and accessories (bags, belts, clothing, etc). as far as I can see across the floor of the store. You can't go wrong with this place...imho. Of course, I'll be back. And, I recommend For the conscious buying "shoe lover" --as they call it here looking to save a few dollars or buy shoes on the cheap.

This DSW unfortunately did not have a large selection of shoes and we noticed the prices on some…read morepairs were higher than other DSW locations. We will visit another location or online in the future for a wider selection of products.

Wyatt was very helpful anytime I called. Appreciate his quick and efficient customer serivce.read more

Vans is based out of CA and offers a large selection of shoes, as well as clothing wear and…read moreaccessories. As everyone knows, I'm a huge Converse/sneakerhead, but when I saw that Vans had a collaboration with Nintendo (my other love), I just had to check them out! I love the Donkey Kong, the controller Sk8-Hi, the Mushrooms lace-up, as well as the Princess Peach - had to get them all! The shoes are pretty comfortable, and I like that they have the styles for those who are just into laces, those who like the hi-tops, and those who like slip-ons. Staff members are friendly, and check-out was a breeze. Just note that you can also make easy purchases online and returns are hassle-free! I'm glad to see a Vans location closeby - be sure to check their goods out! +Nintendo collaboration! :D +located in Springfield Mall, near Target, next to H&M

DSW is awesome. Every DSW I go to is the same. They always have great customer service and great…read moreshoes/accessories. This trip was for my mother, she needed cute sandals for Summer and we found a pair. Of course I had to buy something. I purchased these cute Crocs Sandals. I am wearing them as I write this. The selection is great. My only real interaction with an employee was at the register. She was friendly, and checked us out quickly. I like this location but I like the DC location better. There are more sales associates on the floor at the DC location that's my reasoning behind that. I'll come here if I am in the area.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

I walked into journeys trying to return some shoes and nobody helped me. the music was way to…read moreexplicit and loud, when i asked for help the employees had a nasty attitude. definitely not returning.

Absolutely stellar service! I walked in on a random Monday and I was greeted kindly by Sebastian,…read morewho then enthusiastically helped me through trying different styles until I found my perfect fit. Though I didn't get to take advantage of any sales, the rewards program immediately cashed me a small discount, so the value is well appreciated. If I had any critique, it'd be for the in-store selection as the sizes are very limited for some of the more vibrant colors and styles - you might have to order larger sizes or they may not be available at all. Once again though, Sebastian's help kept me here to make my happy purchase!

This location is nice because it is not in a huge indoor mall. The space is clean and nice and they…read morehave a little bit of everything from shoes to clothes to gear and for men, women & kids. I came looking for a specific shoe - Wales Bonner Adidas Sambas - which they unfortunately did not have and I know those are a unique style but they did not really have a selection of Sambas, hence the four stars. BUT if they do happen to have what you are looking for, this is a nice store to shop in. Marcus greeted me and assisted me and he was very pleasant, helpful, and sported a huge smile the whole time. Thanks for your help, Marcus, you are a gem!

I went in with my dad to buy shoes and they couldn't sell either of us shoes at all . Piss poor…read morestore