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Nordstrom Fashion Mall at Keystone

3.0 (82 reviews)
Special Hours 10:00 am - 6:00 pm
Updated 1 month ago

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Michael S.

I went to Fashion Mall Keystone to do some shopping and decided to go to Nordstrom's to see what I could find. It has been a long time since I've been to Nordstrom, and I realize why I stayed away for so long. The merchandise is highly overrated as well as the prices. The sales staff looked miserable and looked like they were frustrated and did not want to be there, so that made shopping not so enjoyable. Luckily, I was able to find a couple shirts on the clearance rack at good prices, so it was not a total wasted trip. I hardly ever go shopping, so this was a first time for me with Nordstrom. It is safe to say that I will not be back here to shop, mainly because it is too expensive for me to shop here and it is a waste of time to check out the merchandise that I do not find appealing. Plus, if the staff are not happy working there, then it makes me uncomfortable being in the store as a customer. I do wish them well in their success at the Fashion Mall Keystone. You just will not see me here shopping.

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Erika G.

My experience was less than enjoyable. The sales person was not interested in helping us find what we were looking for. Never even pointed us in the right direction. After wandering around aimlessly a nice gentleman in the men's department asked us if he could Help and he took My daughter to the exact item she was looking for. Grateful that he came along but we will not return to Nordstrom's. They are not to kind to people of color.

I was at Nordstroms today at Fashion Mall at Keystone. I found the perfect pair of Converse and asked for my size, they brought the shoes out to me and I said perfect I will take them. It was at this point he asked if I was a Nordstrom card holder and I said no. He said well since I was not a card holder he could not sell me the shoes. I said I would be happy to apply for the Nordsroms card, I really wanted these shoes. He then said even if I applied for the card I still could not purchase the shoes today, I would have to wait till the 15th. So disappointed, I was willing to pay the full price not even the early access price. When I asked him for a size in the shoe they did not say anything to me about it being an early access or a Nordstrom card holder only purchase, got the size was about to take me to the register and then told me no sorry. Very disappointed and upset with this situation. So I see other reviews that this also happened too at Nordstroms today. I will have to share this with my followers. Not a happy customer.

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12 years ago

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12 years ago

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Ask the Community - Nordstrom Fashion Mall at Keystone

Do we do alterations there?

We do offer alteration services at our store. You can book an appointment here: https://bit.ly/48u146M or stop by in store to meet with our alterations team.

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Review Highlights - Nordstrom Fashion Mall at Keystone

I proceeded to look around then saw our favorite guy Geoff who used to work at the counter but now works at Tom Ford.

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Nordstrom Fashion Mall at Keystone - deptstores - Updated May 2026

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