Christian (an associate there) was an absolute gem. I spoke with him on the phone before arriving…read more And by chance, I happen to run into him on the floor. And his customer service was impeccable. Thank you, Christian for my awesome experience at Kohl's today.

Store was a bit of a mess, sizes out of order, areas empty, but was all fine until checkout. I had…read morean online order I was picking up they had packed regular instead of husky, I go to exchange and the lady tells me I'll have to go find what I want to exchange. I ask her if she can tell in the system if it's even in the store she tells me I can check the app... I went ahead and just returned the items and left. Service definitely lacking.

This well-maintained facility has a wonderful selection of quality, large-size clothing items from…read morewhich to choose. Yvonne helped us throughout our visit; being informative, helpful, accommodating and patient. The store, staff, selection and approach to customer service make what can at times be a frustrating/annoying task; a much more pleasant experience.

They have wonderful sales, and the quality of the clothing is great…read more Ordered my husband a sweater vest online for store pickup. It was available as promised within 24 hours, and he picked it up a few days later. It fits just as expected, and will be a nice addition to his holiday wardrobe and beyond.

I love this Old Navy location. I always feel comfortable to shop as long as I want and to try on…read moreabsolutely everything! I stopped by on 7/5 to pick up a pair of linen pants that I'd seen a girl try-on during a haul on YouTube, and I left with those pants and many other items. There were so many clearance racks, with really cute stuff on them. I had to restrain myself. There weren't very many customers in the store, so there was a team of employees working on merchandising in my vicinity. One, who might have been a manager, checked to make sure I was finding everything okay. I love being checked on, but not in excess, so that little gesture was perfect because they left me alone to shop after that. But it was nice knowing they were there to answer any questions. At checkout, the cashier answered all my questions about the 50% off deal for cardholders and whether or not I was able to return any of the clearance items. She was very helpful!

The best location I've been to by far. Other locations are just chaotic sometimes. Everything was…read moreclean and organized and the cashier was fantastic. She was so friendly and cheerful, she truly made my day just a little better.

I've watched over the years the steady decline of diverse inventory of department stores. This…read morestore is no different. I maybe go in Von Maur once a season, and it is even more noticeable at least to me, when you visit a store in longer intervals. They do have excellent eye-catching merch displays and still focused on upscale dressing and seemed like every section had a sales associate to help and areas were upkept. They are targeting heavily toward the older higher income demographics. It is especially telling when you listen to their choice of piano music in them. I would think a salesclerk would go a bit bonkers hearing taped renditions over and over of sickeningly sweet instrumental earworm inducing oldies all day long. I'm surprised this mall chain has lasted, as it hasn't really changed with the times. As times get ever more difficult with less to spend in this way, it will be interesting to see how this chain reacts.

I don't like to shop but love shopping at Von Maur. The staff is professional and super helpful and…read morefriendly. They gift wrap beautifully and will send packages for no charge. The merchandise is high end, name brand. They carry men's, women's and children's clothing and shoes and a small section of seasonal household decor. Yesterday, I bought several gifts. The store was decorated with a pianist playing Christmas music. I found exactly what wanted and an associate carefully took the information for wrapping and sending. I saw several other things I wanted, including Christmas outfits for my granddaughters. I left without buying, but later in the day decided my girls needed those outfits. I called the store and Deidreana found the outfits and put them on hold until I got back over there. The outfits were even on sale. Returns/exchanges are easy. They put gift receipts in each package. The store is always immaculate and has lovely restrooms. There is plenty of parking around the store, although parking fills during the holiday shopping season. I recommend and will probably go back this week myself.

I visited this store with the intention of buying my 1st pair of boots, and I was not disappointed…read more I experienced excellent customer service in learning about the right boots for a woman, sizing, colors, brands, and even had help locating several boots, and socks. Parking was great, not too busy, but busy enough in the store. I didn't get the 2 guy's names that helped me but they were AWESOME! They let me take my time to ensure I got the boot I wanted and showed me their boots and described how after time, they will stretch and mold to my feet. When I came in, I thought a particular brand was the one....until, I tried Ariat!!! Love the boot, love the style, love the feel! I researched what I liked as far as the style, so I knew what I was looking for, and the two guys answered all of my questions excellently.

We've visited the quite a few Boot Barns and most, very inviting. This store is not! Asking for…read morehelp was like trying to lead a horse to water, but can't make it drink. The feeling of being watched in my favorite place was so uncomfortable and will NOT return! I asked a young lady if she could help me for a quick second, while standing at the register, WITH her headset still on and she looked at me and said she wasn't on the clock. (Smiling) After being in there for over an hour, my boyfriend still decided to made his purchase and I should've told him not to. If you're looking for a pleasant and inviting store, this is NOT it! Do better Castleton...!!!

Today was our first visit to this store, and it was a very positive experience. Jake was extremely…read morehelpful and gave great advice. My husband bought a beautiful, high-quality wool suit. We will definitely return in the future.

I have always liked shopping at Jos A Bank!!! The shirts are premium. I've not bought a suit…read morethere but have looked at them. The suits are not overpriced. What I had not gone there for was to buy a tie. I visited several stores in castleton and keystone mall. Bank far exceeded the other stores.

Since we were on the north side, my wife wanted to stop at the Chico's inside the Keystone at the…read moreCrossing Fashion Mall to check on a certain type of pants. We browsed for awhile and weren't having much luck. About then, one of the staff noticed and asked if she could help. When my wife explained what she was looking for, the woman said that the seasonal item was about a week to ten days from being shipped to the store. It was nice having someone working who was aware of the inventory and ordering time frames. I'm sure we will be back in the area before the end of the month, so we will be back to check out their line. I like when businesses take the initiative to help their customers! Review #2046

Just want to add, I love their clothes and jewelry…read more One thing tho, if you'll buy online and pay Paypal, and then take it to the store to return, they will not take it and will not let you exchange. The sales associate at Keystone at the Crossing helped me package my item and even provided me with a bag to ship an item back to Chicos. I shipped it and received my credit back to my Paypal within one week. Next time when I shop online, I'd pay with my credit card.

This is why you go to full retail and Bonobos really impressed me. While the staff can be a bit…read moredry, they know their stuff. And when I purchased a blazer and was traveling so had no time to try it and ultimately return it, they took it back even though I was just behind the 90 day mark. No hassle. Total respect.

I like the clothes but last two times I've gone in the salesperson(same one) "helping me" has had…read moreme leave where I did not like the experience. This is the only salesperson like that for me, everyone else has been great. Clothes a 5, customer experience a 1.5.