Ordered a Helsi dress from here for a black tie wedding. Came in to get it altered. They put me in a dressing room to get dressed and wait. I waited... and waited... 10 min go by and I did hear what may be the alterations lady helping someone so I figured she will make her way to me after that customer. Then I heard no voices.. I even opened my dressing room door so she can find me and waited. I finally had to walk out and ask sales lady that I've been waiting. read more

My son was looking for a suit. The salesman body shamed him. Looked at his waist and said well that's going to be a problem. My son is a 36-38" waste and a 16 inch shirt. read more

I was extremely disappointed with my experience at the fragrance counter. The sales representative, UNI, gave another customer a sample of Parfums de Marly Palatine. When I asked whether samples were available, I was told that Parfums de Marly is very restrictive with samples and that they do not give out sample sizes of any of their fragrances. That explanation was especially frustrating because I had just personally witnessed another customer being given a Palatine sample. If samples are limited, that is one thing, but telling me they are not offered at all while watching another customer receive one felt dismissive and unfair. This type of inconsistent treatment is unacceptable to me, and based on this experience, I will not be shopping at this Nordstrom fragrance counter again. read more

I stopped by Nordstrom at Keystone Mall while shopping for men's shoes. Compared to other Nordstrom locations I've visited, this store felt a little smaller, which isn't necessarily a bad thing, but the service experience left a lot to be desired. I found a pair of shoes I wanted to try on and waited around for assistance. After standing there for a while without anyone offering help, I eventually gave up and left. Maybe I'm more impatient than the average shopper, but if someone is ready to buy, getting basic assistance shouldn't be difficult. The store was clean and well-maintained, but customer service is a big part of the retail experience, especially in a department store. Unfortunately, I left without trying on the shoes and without making a purchase. Based on this visit, I wasn't impressed with the efficiency or attentiveness of the staff. - JY review read more

See all

A friend of mine worked at this store location as a logistics processor last year. They said it was a terrible experience because a co-worker of theirs named Theresa(also a logistics processor) insulted and taunted them on a daily basis. They made going to work a living hell for them to the point that they had to quit because the bullying wouldn't stop. I don't know if this Theresa person is still working there- but I know I won't be shopping there ever again. A company that allows their employees to be treated like that by other employees is not a company that deserves my business or anyone's business for that matter. read more

Cosmetic Dept. was not cohesive, 1 person helping me on a line that's not his, because he started the sale. The representative was there and I was interested in purchasing the skincare line for mature skin. It's expensive, so I wanted the representative to tell me about it. It was a mess because they were territorial about my large purchase. All I wanted was help and I left very upset. I've worked in cosmetics so I saw it clearly. read more

Chez helped us out tremendously picking out a suit and went above and beyond! Highly recommend asking for him for all your needs to make you look fabulous! read more

This Nordstrom is ok. It's not comparable to Saks, but I did manage to get one item I needed. I went in for Le Labo Santal 33 perfume. Most niche perfumes must be ordered and delivered now, so I wasn't able to get one. I did get Parfums De Marly Valaya. They also carry some of the Beis luggage I've been eyeing. The store is clean and clutter free. They have a courteous staff and the layout is easy to navigate. My visits was ok, I was not wowed. read more

I had great service at Nordstrom's today! Jan, in the ladies department meant helped me find a gift that I was looking for. I found a couple of things, actually. The store has some really nice upscale yet stylish ladies clothes. It was almost fun to shop. Jan boxed up my items so beautifully that I won't need to wrap them. I left a happy camper. Nordstroms is located in the Fashion Mall at Keystone. Parking is difficult unless you get there early in the day. Nordstrom's actually has a garage adjacent so parking is a bit easier. read more

This location's customer service is top-tier! I was in urgent need of a suit (following day) and Nordstrom delivered! More specifically Tom Tathem in the Men's Clothing (suit section), and Kathy who works in tailoring/alterations. Tom was quick to see that I needed help and within 20 minutes we had a suit picked out, it was getting marked up for alterations and I had checked out. Between Tom and Kathy -- they were able to set me up with a tailored suit that I was able to pick up 4 hours after purchase (same day!). This duo is the absolute dream team and I am so glad that they were working when I walked in! Thank you and KUDOS to you both!!! read more

Word to the wise- don't visit the makeup department an hour before they close. I came here with a girlfriend to find my lipstick color for my wedding. I was pretty excited! Sadly the customer service we received made the experience less than enjoyable. We started off with Bobbi Brown and had to ask for assistance to test the lip colors. The lady just didn't seem to be in a good mood. At one point the associate walked away and never came back so we just helped ourselves to sanitizing the colors. Then we went to another section and had to ask again for assistance even though two associates were nearby just chatting away. I loved three colors so I was going to buy them all. They're were out of stock of two of the three. My friend asked if we could take a sample because I had my makeup trial the following day. The associate was cold and said they don't give samples of lip color. We asked if we could just take some on a stick and wrap it for my trail the next day. She talked down to us and basically made my friend feel dumb for asking. I purchased the one lip color and we walked out of the store at 7:59pk befor they closed at 8. Just wish they would have been a little more cheery and helpful. read more

I had a great experience in the fragrance department today. Every Nordstrom team member I interacted with was friendly, helpful, and was able to read how much interaction I needed at the time. Special kudos to Darlene who noticed me checking out fragrances, asked me what type of fragrance I like, and drew me in with a new-to-me line and scent. I could NOT stop smelling the area she sprayed on my arm. Perfect fit! I would never have noticed this line and this lovely perfume if it weren't for Darlene. I purchased this scent and will be back. read more

My experience was less than enjoyable. The sales person was not interested in helping us find what we were looking for. Never even pointed us in the right direction. After wandering around aimlessly a nice gentleman in the men's department asked us if he could Help and he took My daughter to the exact item she was looking for. Grateful that he came along but we will not return to Nordstrom's. They are not to kind to people of color. read more

Nordstrom Fashion Mall at Keystone - Clothes - Department Stores Near Me - Indianapolis, Indiana

I went to Fashion Mall Keystone to do some shopping and decided to go to Nordstrom's to see what I could find. It has been a long time since I've been to Nordstrom, and I realize why I stayed away for so long. The merchandise is highly overrated as well as the prices. The sales staff looked miserable and looked like they were frustrated and did not want to be there, so that made shopping not so enjoyable. Luckily, I was able to find a couple shirts on the clearance rack at good prices, so it was not a total wasted trip. I hardly ever go shopping, so this was a first time for me with Nordstrom. It is safe to say that I will not be back here to shop, mainly because it is too expensive for me to shop here and it is a waste of time to check out the merchandise that I do not find appealing. Plus, if the staff are not happy working there, then it makes me uncomfortable being in the store as a customer. I do wish them well in their success at the Fashion Mall Keystone. You just will not see me here shopping. read more

Nordstrom Fashion Mall at Keystone - Shopping bag - Department Stores Near Me - Indianapolis, Indiana

This place has gone downhill from what it used to be. A lot of the merchandise has gone from high-quality fashion made to last, to fast fashion synthetic material junk. The makeup, kids and shoe areas are still top flight (Al is the best!) with solid professionals holding those areas down, and there are a couple of guys in men's who are still solid salesmen but a lot of veterans have been replaced with younger folks who look like they have a vibe yet have no skills interacting with customer, nor do they seem to desire to do so. The Nordstrom at Keystoneof old was an amazing, special place to spend a day, the Nordstrom of now is just another storefront before your buy something online. I hope this location can recapture its magic. read more

Do I have to actually pick 1 star? Wow what an experience. Nordstrom's WAS one of a handful of stores that I shop from when getting semi-higher quality Brands but after today's experience I am done. They apparently ran a special for their card holders with large discounts. No problem with that but we went to the counter with a couple items regular price 110 discounted too 77 and another 229 discounted to 179. Said we could not buy them so we said the hell with it we will just pay the regular retail price. They said no. Apparently it seems that is how a lot of people feel. You want to reward your card holders send them discount cards or gift cards Tony alienate and piss off others and out your sales staff in a challenging position as I'm sure they take the brunt of it read more

I was at Nordstroms today at Fashion Mall at Keystone. I found the perfect pair of Converse and asked for my size, they brought the shoes out to me and I said perfect I will take them. It was at this point he asked if I was a Nordstrom card holder and I said no. He said well since I was not a card holder he could not sell me the shoes. I said I would be happy to apply for the Nordsroms card, I really wanted these shoes. He then said even if I applied for the card I still could not purchase the shoes today, I would have to wait till the 15th. So disappointed, I was willing to pay the full price not even the early access price. When I asked him for a size in the shoe they did not say anything to me about it being an early access or a Nordstrom card holder only purchase, got the size was about to take me to the register and then told me no sorry. Very disappointed and upset with this situation. So I see other reviews that this also happened too at Nordstroms today. I will have to share this with my followers. Not a happy customer. read more

Nordstrom Fashion Mall at Keystone - Department Stores Near Me - Indianapolis, Indiana

I actually had a very 'pretty woman' moment while shopping here. I was looking for this new perfume and couldn't remember the name. When I walked over to the perfume section multiple ladies came up right away and asked if they could help me. I attempted to describe the perfume to no avail. Finally I found it in my Google search and one of the women that was working in the Jo Malone section came over and I said do you know if you happen to have this perfume? And she gives me a dirty look and says "Is that a man's cologne?" And I said no it's a perfume...she replied, "we don't have that, I can't help you" and literally lifted her chin and walked away from me like I was some weird peasant. I was kind of insulted when she asked if it was a man's cologne when I said it was perfume for myself...and then her attitude. Had she not been rude to me I was about to buy some other perfumes but then decided I'd rather just go elsewhere cause of her rudeness. Sure I wasn't dressed super fancy but seriously everyone's money is good and to try to insult me cause your store doesn't carry a luxury perfume isn't my fault. It was my fault thought cause I realized the brand was located at Saks...so I left and went there instead. read more

I went to pick up my packages from curbside pick up. I called the line because I wasn't sure if I was in the right area. The rep advised she can just search my info while I'm on the line. I provided my name but it didn't seem to pull anything up. I then provided my order number and after a few more searches we located my information. The rep came out and asked if I wanted the items wrapped. Even though I did reheat this when I submitted my order, I just advised she could bring the boxes and I can wrap myself. The rep I was speaking with brought my order out, along with a manager, who apologized for my wait. In my mind I'm thinking this is perfectly fine service. I wasn't upset, mad, or anything. I was content so far. And may I add that the store manager came out in a flawless leather skirt! Her outfit was amazing!!! Anywho, they put my packages in my trunk and told me to have a happy holiday! I thought it was a smooth transition! I get home and look in my packages and find a Nordstrom gift card as well! I assume for my wait. Thank you so much! I wish I would've had remember the rep and managers name! You guys did a great job! Thanks again!!! read more

Nordstrom Fashion Mall at Keystone - Department Stores Near Me - Indianapolis, Indiana

See all

Note I was just accompanying my wife to find a new outfit here. I didn't need anything on this trip but was as usual impressed by the great service by all the staff we encountered. They had the pants my wife wanted and a great array of different options and sizes. There was even a nice chair to sit in while my wife tried on the clothes. She found all the items we were looking for and we were quickly checked out too. The best was they had a cyber Monday sale oddly in the store but hey i am not going to complain. We will be back when we need to look for more items here. read more

Helpful doesn't begin to describe the employees in this department of Nordstrom's!! It was time for new bras (ugh) and, since i have had great service there in the past, that was my first choice. The associate who helped me, Breanna, was very knowledgeable, knows her stock and treated me like i was buying 1000s of dollars worth of lingerie. The size i thought I was turned out to be way off. Breanna got me into bra after bra (hence the ugh) and i found several styles that are extremely comfortable. So, to the ladies out there who want a good bra and a good fit, i highly recommend this store. read more

Okay, their customer service is amazing. I ordered a package that never arrived at my apartment and their online customer service did an amazing job at sending out a new one instantly that did get to met. Thank you! read more

Nordstrom was the place to go to find nearly any kind of shoe. The selections used to be pretty large with a great variety and it would be difficult to narrow down to just one shoe to purchase. Not the case anymore. The shelves/shoe area was around half full, mainly it seemed like tennis shoes and low heel grandma shoes. I would think finding a black, 3 3/4-4", strapped high heel shoe, I'd have a multiple to choose vs ZERO. I was told I could order them online, ..what? Shoes need to be tried on and I don't want to purchase 4-5 shoes to return them. Do better Nordstrom Keystone Fashion Mall. read more

I am a tried and true "you have to go to Nordstrom" customer so I'm not sure how unbiased I can really be. I appreciate that the staff will take time to discuss options! I like to go to the jewelry counter and look at costume jewelry and they are always kind to allow me to try things on - you really can't beat this kind of service. I really like the easy layout of the store and they still great you at the front of the store and ask if they can point you in the right direction. Most of the time -- I know where i'm headed, but this has been helpful-- for instance when I've been shopping for a gift for the hubby and I don't quite know where the item is - the staff have been excellent at pointing and steering me into the right item. Park at Nordstrom.. and you will end up at Nordstrom is a good motto :) read more

I do really love the people here. They are super friendly. Over a year ago I was asked if I wanted to apply for the Nordstrom card. I thought about it for a few and then applied. I was told I would get a 50 dollar credit. Never got it. It was later explained the guidelines for the purchase. I honestly should just cancel the card, I just hate that I can ding your credit report for a short period. I just order from the manufacturer now. Honestly, I get better deals. read more

I love Nordstrom because I can walk through the entire store and not a single person will ask me if I need help. Ahhh, introverted bliss. I'm free to just browse by myself without having to talk to anyone. Nordstrom is always the first place I go to find a fancy dress or shoes -- they always have something. If you're looking for deals, you might find some with a little effort, but for the most part, you go to Nordstrom not because of deals, but because they have the designers that you want. This Nordstrom has two levels: on the first level is shoes and men's clothes; on the second level is women's and girls clothes, as well as the Cafe Bistro. read more

Great place to shop quality items. Big selection of apparel and shoes for men/women/kids and many brands represented. Obviously, priced above average, but you can wait for major holidays to get a nice deal on whatever you were interested in. They also have extra services like custom tailoring and you can get some perks by signing up for Nordy rewards. Nordstrom employees are always courteous and welcoming! read more

I wish that a minus 5 stars was an option for this review. This applies to corporate Nordstrom. I ordered 2 dresses-- they notified me of delivery, yet no package was delivered. They have no proof that they delivered it -- such as a picture of this package sitting by my front door. Dealing with customer service, I was told this would be investigated. Instead of proving that the item was delivered, it was implied that it was stolen. Per NORDSTROM customer service: "For instances of theft, we recommend our customers to first start with their local law enforcement. Filing a police report will provide the police with information about your situation. I would like to recommend considering an alternate shipping address or in-store pick up for future Nordstrom orders... If this is not an option, I encourage you to use the options offered by our carriers that ensure a safe delivery..." Links to those programs was kindly provided: UPS My Choice, FedEx Delivery Manager, USPS Informed Delivery. SO- they cannot guarantee that their carriers can be responsible enough to deliver merchandise. AND- I should never use my home address for deliveries. AND- I need to choose a special division of the carriers that Nordstrom uses to double and triple check that I get a reliable delivery. Nothing was delivered and they cannot prove that it was, yet I am not being refunded my money AND do not have the dresses I ordered. I am horribly disappointed that a business with historically excellent customer service would choose to resolve this situation in this manner. There is nothing that would make me EVER use Nordstrom again for any reason. read more

I love this store, so clean, nicely displayed and sales people are friendly, knowledgeable and available. Unlike a lot of stores these days the people who work at Nordstrom are trained to help and happy to do so. So often I go into larger department stores and everyone is working on a project or talking to the other employees but never at Nordstrom. They are available to help; help you find things, explain products, make suggestions, let you try on shoes! I worked retail management back in the 80's and I can tell you, their customer service is stellar! Oh and they carry great lines; AG, Bugatchi, Max Studio, Falconable, Peter Millar. And makeup brands that are not available in other stores; Arcona, Shisheido, Laura Mercer, Bobbi Brown. Plus small leather goods; real leather, lots of quality brands. And truly, it's the good customer service that makes it one of my top 5 places to shop! read more

In the same day I shopped regular Nordstrom - and then Nordstrom Rack. I was pretty surprised to see 2 of the exact same items being sold in both stores. A $200 dress at Nordstrom was at this Rack location for $150, and a $300 blazer at Nordstrom was at this location for about $200. In the same day. What a deal, right? Well, I was honestly a little disappointed because this just highlights how much Nordstrom takes advantage of its customers, but also how little inconsistency there is with their inventory/inventory management. As much as I like shopping for high-end brands, the women who work here treat everyone like garbage. I'm young and not the normal clientele they see so every one of those sales ladies likes to make it clear that they don't like me and will refuse to help me. They give you dirty looks and even if you're dressed the part, acting kindly, and yes, can afford their overpriced merchandise, they still treat you like a hound. I really don't come here unless I have to. read more

Well I can't believe I've never reviewed Nordstrom! It is one of my favorite stores. I think they have the best shoe department in the state. If you can't find a pair of shoes here then you should go barefoot. I also really like their selection of dressy dresses. If you have a special occasion you will find the perfect dress here. Great accessories department also. read more

I love Nordstrom. That is what my Wife says and then she says Honey I love you to. At least I am in second place. read more

Nordstrom Fashion Mall at Keystone - Department Stores Near Me - Indianapolis, Indiana

Well I was so excited to go back to Nordstrom but will probably drop from my list of stores now. Everything we got today was unavailable for purchase unless you have a Nordstrom card. Couldn't queenbeeqr@gmail.com purchase it at full price!! Could you at least post a notice when entering the store to let customers know before they spend time shopping!! read more

My boyfriend has a really nice pair of Gucci leather shoes that he's beaten up over the past year. We came in to get his shoes scuffs buffed out and shined. The people at the shoe checkout area were really pretty and chatted with me about fashion for a few minutes. And I browsed around while his shoes were cleaned up. There is a large selection and a lot of good sales. I'm more of a jelly shoes kind of girl but I saw a lot of sturdy women's work shoes that would be great for someone on their feet all day, and the store overall has something for everyone. From the beauty to the clothing to the shoes sections there is a large and friendly staff who are happy to help you. Bonus- his shoes ended up looking good as new! It was only 2.50 for a shine. Better than what a shoe repair place would have charged, that's for sure. read more

This review is for my one and only Nordstrom experience. I found a pair of shoes I wanted and looked online for the best price. And believe it or not I found them at Nordstrom.com. They were $30 cheaper than anywhere else. They arrived within two days and were a little too big. I called customer service and they arranged to send the right size and they even sent a free return shipping label. But since I was going to the mall I decided to return them in person. I walked right in and was helped immediately. The return was done lickety split and the lady that helped me was awesome! Great experience all the way around. read more

Came in to Laura Mercier counter. The sales person who we were told works the counter on Saturday 5.7.22 was so rude and basically told my mother and I she couldn't help us because she was busy with someone. I proceeded to look around then saw our favorite guy Geoff who used to work at the counter but now works at Tom Ford. Needless to say I switch my entire makeup routine because of my experience with him. My mom bought new foundation, a duo bronzer, primer and I bought new foundation, the body oil, lip, and duo bronzer. I just want to say honestly we would have left empty handed without anything; thankful for the Tom Ford employees who were so nice and welcoming read more

I went to Nordstrom about 15 minutes before closing on July 12, 2020. All I needed to do was return about 15 items and I knew I didn't need to do any shopping so I went really late when I figured there wouldn't be a lot of people in the store. I was right, and it was a very nice experience without having to navigate a lot of people and social distancing. When I entered Nordstrom they had somebody welcoming people near the café with hand sanitizer and a mask if they didn't have one. Masks are mandatory in indoor locations after July 9, 2020, so this was a very nice thing to see. I know Nordstrom wants to keep their employees and their customers safe and it showed through their actions. The return went smoothly and I was out before they closed. read more

Always a clean place and pleasant shopping experience. Their infamous service can also be found here. Was shopping for men's accessories and couldn't find what I exactly needed but staff was very helpful. read more

If you are a regular shopper at Nordstrom you will be more than just disappointed but even surprised by the drop off from what you're used to and this store. Brands and offerings more similar to Macy's than Nordstrom, service on par with a gas station and tailoring so bad that I had them return a Canali suit after multiple attempts at even getting the tailor to show at the agreed upon time. "Shoes shined in 30 minutes" so I dropped them off. 5 hours later when I drove out of the way to retrieve them they never even started them but didn't bother to call and tell me, either. Skip the attempt and go to Saks and try there. Or, do as I do, shop Nordstrom out of state read more

I have been a Nordstrom shopper since I was a little kid. I live for the Anniversary Sale (no, really- I take the day off and shop). However, Nordstrom at The Fashion Mall is incredibly disappointing. The selection is nothing compared to what is available in other comparable stores. There are no high-end brands (Louboutin, Dolce & Gabbana, etc.) available here, you are ignored more often than helped, and there is never anyone available to assist you when you finally need it (Accessories department, I'm looking at you). Customer Service at this location is extremely sub-par, with the exception of a few employees that are few and far between. Unless you are an Indy Influencer, you are not assisted when you shop. On more than one occasion, I have been told to try shopping a certain department "when I have more money." Online shopping is far preferable in the Indy market. read more