Tried to sign up for Nomad Internet. I placed my order with them on 12/27. I still did not have my router or service as of today, 1/7. You cannot call this provider, only text. The folks I texted with appeared to be foreign and were pasting responses from a script into our chat. Because I could not get them to commit to a date when I would have my router and I could not get my issue escalated, I canceled with them and am now fighting to get my money back for the device that I never received. Because I am desperate for service, as I work from home, I did more research and found Fetch Wireless Internet. I was able to talk with a human and get signed up, with an expedited router shipping tomorrow. Both services leverage T-Mobile, in our area. Both cost $129.99. I will report back to this group on how well Fetch works out. I just couldn't wait any longer for Nomad to mess around. Cannot recommend. read more

They are terrible. Please do not do business with this company. We bought in and they sent us the modem which did not work at all. We ran all sorts of tests and communicated with them so we could get it to work. Finally we agreed to another modem, which doesn't work either! We tried to cancel and they refuse to give our money back! They only want to keep sending modems. You can't talk to a person, EVER. Please stay away from Nomad Internet. They are a nightmare to deal with! read more

Service not worth the premium price. Web site access 10x slower than cable based internet, phone number on web site no longer in service, slow response to customer support issues. I doubt that they will still be in business next year. read more

Raising it up from the 1 star that I felt about them this morning - just because the guy gave me a better cust service experience than usual. Internet is out frequently and I have had to replace modem several times. It usually takes over a week to get it and they have never given me credit for the 8-10 lost days which now adds up to about a couple of months of total downtime over the last year or so that I've been with them. It's too expewnsive to be this bad, but out in the country there aren't any other options. This new modem is a Verizon SIM instead of the ATT ones that I've been using. I'll hope for the best and prepare for the worst.... read more

Stay away from this outfit. They send you used, dirty, inoperable equipment. You can't talk to them - only chat. They don't respond to emails. When you return their crap they don't credit your account. If I could give them negative stars, I would. read more

I never recieved my box to activate but they charged me anyways. I cancelled my membership a dozen times on the website and called to cancel over the phone twice but the charges didn't end until I told my bank they were fraudulent. Not convinced this is a real company! NEVER USE!!!! read more

Nomad internet sounded like a good deal and some reviews were very positive. Creative RV site raved about the service, so I decided to try it. Went with the strong pink plan on recommendation of Nomad's address finder. They sent me the router with a T-Mobile sim installed. I followed their Nomad directions for setting up the system. Imagine my surprise when I could only get my laptop to connect. It would show "connected, secure" but there was no internet. Since this was a cheap grade Chinese made router, I surmise that this was part of the reason it didn't work.Got on line for tech support and was advised to shut down router, pull sim card, take photo of sim and send it to the tech; the imei number is on the sim, so why do they need a pic of it? Sent pic and all numbers from the sim. was told that technicians would have to look at the service and reset everything to make it work. Waited 48 hours and nothing. No email asking how it was working. This is probably because they knew it wasn't working. These sim resellers apparently send out limited sims which in a couple of days will quit working. The strong pink plan didn't work at all. They advised they would send out a replacement. So, about 2 weeks later I got the replacement which was another Chinese router. The sim was from v's'ble and not Verizon as the deep red plan should be. Now with the replacement, it at least connects to the wifi, but internet speeds are horribly slow. Ping is usually 106 with download speeds of 12 mbps at most. The upload speed shows to be about double the download speed. Regardless of that fact, I don't need upload speed as I don't upload much. So, I got back on the support chat(because there is no direct talking to a tech because of covid) ?? really, you can't talk to people on the phone because of covid? The tech person recommended that I shut down the router, pull the sim card, wait 5 minutes and then restart the router. Did that, but no luck in any faster speed for download. My final recommendation is that you stay as far away from NOmad internet as possible. They keep offering to send out replacement routers but I told them no. I'm trying to get an actual verizon store brand hot spot. I figure with the 150 MB plan and two trac phone plans with 50 GB each to work with, I believe that the actual verizon equipment and an actual verizon data plan will do so much better than this POS from Nomad Internet. read more

The worst company I've ever dealt with. I wouldn't recommend them to anyone. They have charged me months after I have cancelled my subscription with them. Do not make the mistake of using nomad internet. You will never get ahold of a representative, nor will ever get questioned answered. 0 out of 10 review there are far better companies out there. Any company read more

It's pretty obvious not to get this internet, but I am hoping my struggles helps someone get out of this company's bullshit if they are struggling. I'm not completely out of it yet, but I Atleast got the return label I asked for in all 8 emails I had with one of their workers. I had to cuss them out, send them photos of their return policy on their website to prove they are not doing what they say they will do, and threaten to get a lawyer. Then I finally got the friggin return label. read more

Been using the company for internet for 3 months now. My friend lives in a rural area so internet service is very hard to find that will work for all of us and her disabled son who is a massive gamer. Well she went to pay the bill on the 6th of June and in the middle of paying her bill the service went out. And she hadn't had the service active for even the whole month. Well she had to order another internet service from another company. Needless to say nomad service is very crappy. Customer service is very hit and miss they will put you through someone who doesn't know what they are doing and all they will do is send your complaint or issue to the higher department... And they won't contact you. So be careful with this company! Unless you want to be stressed out and get no where. I'll say this there are some customers service reps that do help until you are back up and running. But it's few and far between.... read more

Good service if/when it works. Forget about trying to get a real person unless you are signing up otherwise questions about billing, service, returns are a nightmare. They are quick to charge you (almost immediately), slow to no alerts about equipment or returns. If you have a month to kill (2 weeks for them to process and ship), another week+ when you return the router/modem. read more

We've had Nomad Internet for several months, guessing about 9. All of a sudden it has stopped working. We are getting the run around by email and can't seem to get anything solved. We've had no service for 4 days now. I would absolutely not recommend this company, and even moreso after reading all the other complaints that equals mine! There's no phone number to call them! Poor, poor service. read more

I'm giving nomad a single star for the simple fact that they exist. We've had them as an internet provider for over a year now and have had nothing but problems with their service. We're on our third router and it has been down for a week now. I have contacted them with no results and now they won't respond to any further attempts at contacting them. More than happy to take my money but fall far short when it comes to services provided and customer service. read more

Do not get nomad internet. There's little to no customer service. Crappy slow service and it's ridiculously expensive

03032022 Our sim card died. Received an error stating Registration error SIM not provisioned MM#2. Up to this point we have had no issues in almost 18 months of service. Contacted support Thursday Afternoon, can only do it via chat. Explained everything to the person on the other end, was told they were submitting ticket and it would take 24-48 for Tech Support to contact us. 48 hours later no word, so on Saturday evening contacted them again via chat, talked with Dexter informed him of the issue, he checked and tech support had not been notified of the outage and there was no ticket opened. He went thru things with us and said a new Sim would be mailed out first thing Monday morning. Monday afternoon, received word that they had received my order for a new sim and I would be notified as when it will be shipped. In this day and age this is terrible tech support, it is not how you should be treating your customers. Being unable to talk with a person to get an issue resolved is very frustrating. So we are on hold using out phones to work connect to the internet. We are looking at other options. It is amazing that one oh crap wipes out 18 months of good service! NoMad I hope you are reading these comments because almost all of them deal with piss poor customer service. read more

Awful company. Been without internet for 3 weeks and the router was glitchy since day one about 5 months ago. Missed a lot of work. Customer service is terrible. Slow back and forth texts on their page, emails from several different people at the company but no steps to send the replacement router after saying they were sending it two weeks ago. No phone number to talk to anyone. Everyone Ive spoken to seems to be fine being unaccountable, and pushing my non internet issue onto someone else. Maddening with so little options around here. Use any other WiFi service if you have the option. read more

The service itself has been a nightmare in the past so has customer service. nothing was easy. It took days to trouble shoot. Today I talked with Ryan Peterson and he made it quick and easy. He did what should have been done months ago. Appreciate him. read more

Terrible experience. You have to go to a Facebook page for disgruntled customers in order to reach a supposed employee who is willing to help. Old junk equipment is sent to you after you pay $175 to be a member. You have a 7 day money back guarantee window that they eat up with "troubleshooting" the non-working service. Then they charge you for service even after you return their junk equipment within the 7 days. Total scam. Stay away! read more

very disappointed originally got there service at the end of Nov. not realizing that my modem that was purchased from them would be obsolete in a couple of days when I finally was able to reach someone its oh well you have to buy a new modem for several hundred dollars I told them to cancel service but no you have to call a special number of which they never answered or returned a call from line you had to call so I went to the credit card company an got part of the money back. Still no refund on the modem at this point they realized that they had pissed off a lot of user and decide to keep those modem in service with a new card which was all I wanted. So I got the new sims card paid them there monthly fee this time I had internet but it was as slow as 56k dial up almost LOL. So again I try and cancel so same old run around you would think I would learn. I decided to post this hoping to save someone my headaches read more

Scam scam scam, run- do not buy! Didn't lose a lot of money but still lost money!

Horrible technical support. I have been without internet for almost 2 weeks now and despite contacting Nomad Internet by email and chat, no one has returned my request for assistance. Plus, they do not have a phone number to talk to someone live. A total rip off! read more

Stay away from nomad internet. Got the service and it worked for 2 weeks then AT&T blocked the sim said no data. 2 weeks of run around and got another router and sim won't stream video without excessive buffering. Sent a message to cancel the account got a message back they will cancel when they get the router back. USPS showed the router was delivered a week ago. Now nomad has gone dark. They are quick to get their fee but not so much when you want to cancel read more

Worst company I have dealt with. First modem didnt support external antennas, which was promised, new modem was sent, same exact modem with worse signal, returned that one, they disconnected the active modem for no reason, then claimed they couldnt reactivate, so sent another modem... that was two weeks ago, NO MODEM, just chatted with support, they havent shipped the replacement and wont for another week. I will be without internet for 1 MONTH, because of their incompetence! read more

I have had Nomad for a year now. Several times the internet stops working. It usually takes about 1-2 weeks to get a response from their customer service. Horribly slow as well. When it is working I can only use 1 device at a time and have to restart the router multiple times per day. read more

if I could leave zero stars I would. Internet constantly goes down. Terrible customer service. no phone line, just chat or email. they may get back to you in 1-2 hours or 1-2 days depending on the option you choose. When you do final get ahold of someone, prepare to be lied to. When they have to send A replacement SIM card, it takes at the very least a entire week to receive it with no discount on your bill. They went up in price on me too. $130 up to $150. For terrible service. Outrageous. Theres a reason their Facebook reviews has been disabled. They delete critical comments as well. I'm currently blocked from commenting on any posts of theirs. read more

if I could give 0 stars I would... I've had nothing but problems with them since I've used their internet paying an over priced amount for something that doesn't even work half the time.. then stops working right after I pay my $150 bill.. because they've brought out new equipment didn't give a warning or anything just took my money and stopped my internet mid day.. read more

**** 1 star only because you are forced to****** complete scam. we had decent internet during our first month. after the first month our service was worthless! we had to restart the router multiple times a day. eventually it stopped working all together. we contacted them multiple times to resolve the issue until they offered to send a replacement router. they literally lied about shipping the replacement out stating that it was next day but it literally didn't arrive until almost 2 weeks after!! we never even attempted the replacement because we contacted nomad to cancel the service. even after shipping all their products back, they are still charging my credit card 3 months after cancelling their service!!! they even charged my card 2x for the month of october. we have tried contacting them several times to resolve the issue but end up having to dispute the charges!!!! worst company to deal with by far and would never recommend this service to anyone!!! read more

Run away the service itself and their customer service are both horrible you will regret trying their service guaranteed. We got it so we could take our internet with us when we go camping and so I could work out at the camper but the speeds and service were too unreliable for me to do my work on it. I tried to cancel and they convinced me to try a different router, said the return label would be in the box with my new router so I could return the old one and it wasn't, then they emailed a label and said the post office would print it for me but the post office couldn't, now they are making me pay out of pocket to ship both the old and the new router myself so I have to go get a flat rate box from USPS to send their equipment back. Every time I reach out to them for help it takes days to get a response and every time I call I spend 10 or more minutes on hold and even when you reach someone they'll just lie to you and generally be unhelpful. read more

Horrible Experience!!! After trying the router out for 3 days, I emailed the company (because they do not have phone support) and told them that the best service I could get anywhere on my property was 0.74 mbps and that I wanted to return it. They asked me to take out the sim card and take a picture of it and the router. I did. They then told me that they had sent me the wrong one for my area and that they would send a new one. It has been 10 days and the new router still has not been sent. I have been "chatting" with one of their reps and he told me that they would send it out yesterday. Today he tells me that it will be another 2 days before they will send one out. This is the worst customer service I have ever dealt with. I wish I would have read the other yelp reviews before I ever went with this company. Now after waiting a month to get interned I get to start all over with another company. read more

The worst service provider anyone could ever hope to not get mixed up with. I live in an area previously without any access to broadband or carriers who don't require a contract. I was desperate for service once the pandemic hit, and I thought this would be a saving grace. WRONG! this company has cost me time, mental anguish, and countless frustrations. In just under 2 years with them, I was without internet for more than 4 months across 4 different time periods. I had to harass to get refunded for these no-service periods, was constantly shipping back and waiting to receive new routers because they cannot remotely fix anything once a cellular provider stops their signal pilfering and their responsiveness is an industry WORST as all communication must be done via email and their customer service and finance teams have literally never met or even know they work for the same company. I am now free of them and I literally pray for anyone who still has to use them. HELL on Earth is the way I would describe my time with this company! read more

Buyer Beware!!! I purchased Nomad Internet due to much hype from a YouTuber Nomadic Fanatic. When I got my router I was worried at first because it was one of those Chinese weird products that looked really cheap. Plugged it in and fired it up to get only 8mbps down and not even 1mbps up. I used the text option and they had me do some simple tech things and still nothing. I could not stream at all and even browsing internet was super slow. So they said they would send me their best router as a replacement to try and get it to work. I was worried about my 7 day trial and they said it pauses as soon as they have to ship me a replacement. A week and a half later they sent me the replacement router and it was the exact same hardware only this time it was obviously used. Plugged it in and still same thing. About 10mbps Down and about 1 mbps up. I even tested it at my office and at home which is more than 10 miles apart. BTW we have a very strong T-Mobile signal where I live. Used the chat feature again and once again they tried to send me a replacement. I told them no thank you I want a full refund under my seven day trial. THe chat rep sent me the legal info about their refund policy and gave me the prepaid labels to send back both devices and sims. That day I sent them back. I got email conformation and confirmation through the USPS that they received my devices. However I only got $70 back. I paid 199 + 129. To start. I emailed billing and was told they did not receive my second device. I emailed them back a snap shot of the tracking showing they received it and I have not heard back after three days. I sent another email about a day ago and still nothing. Do not waste your money with Nomad Internet it does not work and their 7 day trial is a joke. read more

I have NEVER had worse customer service in my entire life. I own a web-based business and had to move into an RV so I needed internet to help me operate my business. The device arrived within a couple of days from ordering on 12/16 and it seemed to work well from the start. 3 weeks into service on 1/4, after a very important product launch day for my business - the router device suddenly stopped working. Visually it was showing a full signal, but it just wouldn't connect to the internet. I have limited cell service where I'm residing and so I had a difficult time contacting Nomad since I couldn't use internet on my phone. They have no phone support. None the less, I had a small bar of service to get on a chat with them with my phone, they tried trouble shooting with me for 2 hours and no luck. they said multiple times that they re-set my sim and it should work but it never did. I asked for a replacement and to make it urgent since I was not able to work. This was on Thursday 1/6 that a replacement router was ordered by their team for me and supposedly was put on a priority to send. I contacted their team on a daily basis for an update - each day they told me that it would be shipping out that day. After several days I asked to cancel, with that request they said they would overnight and send immediately. They never did - I had no internet for 9 days. And after a week the second router had still not been shipped. Finally, I found a local company to help me get my internet back which I should have done from the beginning. I once again, got on a chat with the team member and asked for them to cancel my membership and refund the membership and time I had lost without internet. They said I had passed the trial period so no refund will be given. I was appalled, because it wasn't as if I choose to not have the internet - the internet quite literally just stopped working. Had a known that the support would be so terrible I would never have continued past the trial period. I would never treat my customers they way that have treated me. They are very unethical and do not care to do the right thing. Now, I've just been billed and after looking at their policy until the device actually arrives to their facility I can continue being billed - there is no way to cancel unless they receive the device in hand. Be VERY careful with this company. On their FAQs there is a question that says "Is all of this for real? This seems too good to be true!" The answer is YES, it is too good to be true. Terrible customer service and they will no stay in business this way. I know I'm no the only person with this issue. they use T-Mobile's cell towers - I recommend going to T-Mobile directly to get internet and do not bother with this company. T-Mobile would have phone support as well as better customer service in my opinion as they're a larger company. Total scam and now I'm out hundreds without anything to show for it. read more

Have had this service a while (it's pretty much my only option). It took months and months for them to switch me to the proper carrier so I had decent speeds. After that things were pretty good but more and more frequently I've been having service go out, and have realized the support staff is both really understaffed, and really really bad. There's no good way to contact them and you're left hoping someone emails you back in a reasonable amount of time. For paying 150$/month and getting mid 90's speed internet I expect a hell of a lot better service than they give. Pretty sure the support team is just instructed to stall and hope service eventually comes back on it's own. I think 99% of their problems are at the carrier level which they have zero ability to influence - except send you a new sim..which they only do after lots of screwing around. Regardless, they never explain anything to you.. I'm sure they have no idea what's going on. I would never recommend them to anyone. read more

By far the worst experience I have ever had with any company from the very beginning until I had to file a dispute with my bank to receive a refund that was owed. Long story short, I ordered a router and sim (not cheap) and the wifi speed was 1 megabit per second....vs 70-80 megabits per second with xfinity. I was shocked it was that bad and decided to just cancel and go a different route altogether, as obviously this wasn't going to work. A new router and sim was sent to me after I clearly stated through online chat and through emails to Nomad to NOT SEND the new equipment since I have canceled and I got a shipped notification a few days later. Sure enough it arrives at my doorstep and I send the box back without opening it or trying it out, and of course it gets lost in the mail and dropped it on in a usps drop off box so I didn't have the tracking number. THEN Nomad tried to not refund my money (even though 2 different people promised they processed a refund on two different occasions) stating they hadn't received the second box of equipment back that I told them NOT TO SEND. Completely ridiculous and to top it all off, you cannot talk with anyone over the phone no matter what and they blame it on covid. Negative 10 out of 5 stars awarded. read more

My partner and I own a trucking company. We purchased Nomad for our internet service... Huge mistake. The first unit gave horrible signals so we requested a different modem - By the way it took 3 months to recrive the order due to shipping backups so we were left without internet having to book loads on our phones services (big ups to sprint and t-mobil!!) they carried us through unlike Nomad. After receiving the second unit this was no better so we calling in hopes of a fix they were going to send another white modem like we had initially as a third switch with a upgraded plan. Its been about 3-4 months now and we never received the modem and now i see they are double billing me for a modem they NEVER sent. Please RUN far DO NOT USE THIS SERVICE you can't get in touch with anyone on the phone. I haven't received a real reply in 2 days on their chat - which outside of email is the only east to contact this company. The one reply i did get was BS answer by email asking me for the tracking number. Well if you never sent the new modem or return package how am i supposed to send it back? So if anything i should be billed for the unit in my possession you'd think. Somehow the representatives at NOMAD think it's okay to double bill when they didn't come through on sending the new modem. One been trying to cancel service for 2 days and haven't heard back from anyone. read more

Where do I even begin.... first the prices are over the top. Second, customer service via chat is prompt but all they do is apologize and send you automated messages. I've had their internet for 6 months, it sucks. My internet went out on me and it took them 2 weeks to make it right. Got my new router, worked for 2 days. Their billing program is wild. You have 4 days to pay your bill or they shut your internet off and won't turn it back on with payment, you have to buy an entirely new plan (149 +router/membership) getting anyone to email you is too much to ask. Oh and they have no phone number, you can't talk to a real human. If you call their billing number it sends you to their website. Sketchy. Idk where they're getting their "4.1 star Google reviews! 4. Blah blah blah Facebook reviews!" Because all I see are 1 star reviews. Regret ever going with this company. There is a reason they don't have a "review" tab on their Facebook page. read more

So far this has been abysmal. They sent a router and it worked for 2 days. it is not possible to get anyone on the phone for help. It seems most of their on line help is boilerplate. All they keep doing is thanking me for my patience, which has long run out. Instead of expediting a new router to me, they have simply loaded me into a batch of new orders and it is taking longer than it took to get the first one. We are 5 miles from our tower and the speeds were 4-ish down and .67 up. No better than our DSL. It was certainly NOT the 5 to150 the boast (Which is a range you could drive a semi through) i have booster antennae purchased as well to help speed it up but with no router they are just house decorations. I did this so my wife could work from home instead of our local library. Something I did as a holiday gift. She is still at the library. Thanks Nomad. So far I think you are awful. If I have no shipment confirmation of the new router by the end of the week I will be cancelling it all. read more

tried for two and a half days to get system to work,only tech support is via internet alot of good that is when your trying to get this to operate.worst company i have ever worked with i would not recommend this service to anyone. read more