1. Nods Plumbing & Heating

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Sparks, NV

Nods Plumbing & Heating

5.0 (3 reviews)
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Plumbing inspection

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4 months ago

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11 months ago

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3 years ago

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Reno Plumbing Doctor - Residential Water Treatment Systems

Reno Plumbing Doctor

(124 reviews)

Our home warranty sent a plumber out, who I'll review separately, to diagnose and fix a basement…read morebathroom that stopped drawing. They said it was a mainline issue and we would have to find someone else. Based on Yelp reviews we called the Plumbing Doctor and had an appointment the next day. As it turns out the basement doesn't go to the mainline but goes through an ejector tank & pump up to the mainline. It took Dave about 3 minutes to diagnose the problem as a failed pump. He basically cleared the schedule the next day, had the pump replaced and we're back in business. Communicated through the whole process. Even though dealing with sewage in our basement the job was done spotlessly with a very thorough clean up. Pricing seems very reasonable though we didn't shop around. I'll give this locally owned small business a call every time and just skip my home warranty in the future. Much less headache for a reasonable price.

UPDATE JUNE 27TH:…read more Sir, you know very well that's not all you did, you guys demanded payment without even assessing my sink first. I HIGHLY doubt you do that when you visit your white client's homes. I was also very welcoming and friendly to both of you. If you guys don't want to work with non-white customers, just add a sign to your business that clearly states "WHITES ONLY". ------------------------------------ ORIGINAL REVIEW: I don't even know how to address this, but here it goes: Do you guys demand payment upfront before even assessing the clogs from ALL your clients? When I opened the door, both technicians looked at me up and down and asked first if it was an apartment and told me they couldn't work here, to which I asked "why tho?" And the sir replied "because you have to let property management know, who's gonna pay?" as if thinking we weren't paying? I mean that's exactly why we called you, because WE WANTED TO PAY TO FIX OUR PROBLEM. Then after telling them that we of course were paying (hello?), before even assessing the clog, payment was demanded, and they didn't start until payment was confirmed. The other guy wouldn't even acknowledge me or respond to me when I made him a direct question. I'm not calling it racism, but it very well felt like I was being racially profiled. Yes, they fixed the problem and I'm very thankful for that, but the experience was very awkward. If you guys tell me that's your MO with ALL your clients and you ask for the payment first before even starting, I'll consider editing rating and review.

Michael's Plumbing Heating & Air - Cut hole through drain pan for closer fit

Michael's Plumbing Heating & Air

(103 reviews)

Michael's plumbing has come through for me several times over the years at 2 different houses I've…read moreowned in Reno. They've helped me with water heater maintenance, replacement, and some other plumbing projects. I've even had Mike the owner come out and help with estimates, and I have really appreciated him working with me on different options and really explaining the options, pros, cons, and costs. I've always found them straightforward to work with, and they get the job done correctly and in the expected time.

we had a very small job, and because of our age and disability, we could not do it ourselves. We…read morealso had the new parts that were necessary to do the job. Michael's said there was a $69 fee to show up, plus parts and labor costs. That was fine. But they ended up not coming on the day scheduled. So then they told us we would get $50 off on the job for the next day. That was also fine. When I called the next day to see when they were coming, I was told they don't do small like ours. They said they would come for $225 plus job expenses. When I mentioned the earlier amounts that were quoted to me, I was told that the manager who spoke with me before did not know their policies. I try to use local businesses every chance I get. This one didn't work out. I called a larger chain operation and they came over the next did the whole job for $100, labor included. Not a big deal in the greater scheme of things, but maybe Michael's managers need to get on the same page as their schedulers.

Sierra Air - Technician Trainees

Sierra Air

(420 reviews)

I want to thank technician, Chris Godwin, for helping us resolve our AC problem involving the NEST…read morethermostat. I mentioned to Chris that something went awry after we tried to secure the cover of the Nest thermostat (it was loose from the wall). The AC had worked before but after doing something with the cover, the AC stopped working. Chris quickly found the problem (a fuse had blown out). Chris was very professional, gave me some ideas on a Honeywell thermostat (we're not BIG fans of the new NEST thermostat), showed me how to read the error codes on our furnace (watch the number of red light flashes and compare it to the brochure left with the furnace). It was easy, peasy, even someone like me who has no HVAC experience could do this. I can't thank Chris enough for his great personality, true professionalism, answered my questions, taught me a few things (learning something new is always good) and even loved on my 2 labs (turns out we both love animals). Thank you, Chris! You're the absolute best! Sierra Air is *very* lucky to have you on their staff.

Corruption at it's finest. I have part of their home program for years paying faithfully. They came…read moreout for a routine AC review and I didn't buy an upgrade they wanted (unit is 6 years old). They then would not certify that my AC unit was working correctly. Within an hour of departure the unit stopped working. They sent same man back that evening, he got it to work then an hour later, no longer working. Next they sent someone else out who said it just had to be our breaker which I doubted. Still I updated new breaker and the AC unit stopped working again. I have asked to speak to manager. The operator takes my messages and I have never received a returned calls, two weeks later still no call. They were suppose to send out an emergency tech. No one has showed up. Called and couldn't get any response other than the woman who answer phone. What a joke. **Update** I am revising my score. I finally received a phone call this morning to discuss my situation and we agreed on the next steps. They were very apologetic but its sad it had to come to this to get a response.

Nods Plumbing & Heating - plumbing - Updated October 2026

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