I have been purchasing things from Bayville hardware store since they opened. John, Chris and the…read moreother staff are very friendly and helpful. So far they have had everything I need and it's so convenient. Glad to have them in the neighborhood!

Amazing staff, very helpful. The prices here are sometimes quite a bit lower than at big hardware…read morechains. Please do yourself a favor and skip the trip and buy locally from these knowledgeable hardworking folks.

Here is my advice, go buy your products elsewhere. We bought a front door with sidelights and…read moretransom. Have emails back and forth with salesperson Chris Cook on the glass type and caming color. He had contractor sign after all our comments on changes to the quote but he forgot to change caming. He agreed, told contractor to install door and it's a simple fix for RBS to come, pop out windows and replace. Now I need to take to court as we are 7 months later, customer service (Andrew) refuses to return calls and Chris Cook states we need to pay for the windows and install. Completely unacceptable. If you give them your money, don't expect service if something isn't right or they make a mistake.

I'm a homeowner and buy in spurts at RBS. In the last two months I've spend over $25,000 in…read morematerial for our new deck. Another $20,000+ last year for trim and the same the year before in lumber. This is a heads-up for those of us that are not frequent customers of RBS and are not inclined to read the faintly printed full page of fine print on the reverse of the receipt. If you need to return surplus merchandise during or after a project, expect to be charged a 15% restocking fee. This is conveniently buried in that fine print. So after spending $25k they had the nerve to impose a $50 penalty on the return of a single container of Coretex screws!! We're encouraged to buy locally and when we do we are subjected to abusive customer service policies.

I went to get a window shade for my bathroom. I provided the measurements, and it was cut like…read moresomeone did it in the dark. It looks awful and I'm glad it was under $10. The whole shade was cut in a messy, jagged manner. The stick at the bottom was also cut jaggedly and not secured, as shown in my picture. If I wasn't in such a rush and knew that this is the type of work they do, I would've inspected it closely before paying and rushing out.

I have known about and utilized this hardware store for over 30 years. I have never had any issues…read morewith their service or their items. It was because of Mickey, Jeff, and the rest of their staff that I was able to incorporate wrought iron to the windows, doors, screen doors, railings, and steps of my home in The Bronx. Even gate surrounding the entire property. When it was all done. I stood there and cried. I had lived in that home since I was 11 yrs old, and never had it looked that magnificent. I was locked in my apartment one day after a delivery came. It was a Sunday afternoon and everyone was closed. The delivery person was locked in with us. I called Stargate and Lock, Mickey picked up; I told him my dilemma; he sent Jeff. We were out and with a new more secure lock in a matter of minutes. I highly recommend Stargate and lock to anyone in need of professional locksmith, iron construction, or simply hardware services.

Very professional and reliable service. Thank you Jason and Zach. I have been a customer for years.read more

Very professional/fast/friendly and the keys are high quality. I've had multiple other locksmiths…read morearound the neighborhood say that they don't have the right kind of key to make keys for my apartment door, so I'm glad to have found one that does. It's not cheap but I've spent plenty of money on cheap keys (using do-it-yourself key copying machines) that didn't work, so at least here, they work.

I have all my keys copied here and they're always perfect. I also needed a copy of my car key. I…read morehad an impossible time getting it from the car dealer and Safehouse was able to do it. I highly recommend it as a locksmith AND a hardware store.

Our mausoleum is over 60 years old. We need to replace the lock…read more This company has offered Great communication and promise They sent a Wonderful technician. I have a very challenging dilemma and Safehouse has promised to assist me. I have trust and faith in Jonathan and the boss he spoke to all day to help me.

I order a specific thickness and was emailed that another thickness I didn't order was out of stock…read moreand they cancelled it all together.

Alan and his staff did a wonderful job of helping me with my order, it all arrived beautifully and…read moreI thank them for their customer service! I would highly recommend them for your drapery tracks or rods.

It's wonderful to have a well-stocked local hardware store to pick up the necessities of life. The…read morestaff is knowledgeable and helpful. And all this in addition to being a locksmith!!

Too expensive. Would not give an estimate ahead of the job. Technicians arrived unprepared to give…read moreestimates and final bill.

Ady is the designer and she does a fantastic job of coordinating what your vision is. The entire…read moreteam.is great to work with from Anthony to Matt. The attention to detail is impeccable and I would definitely recommend them and I would use them again for another renovation. The workmanship is topnotch..not a flaw to be seen!

A to Z did our entire kitchen after a kitchen leak from our upstairs neighbors. The project lasted…read morefrom June -it's very final details completing November ( the bulk of the project was completed in early September). There were a few design mistakes, in some instances felt like a lack of oversight and the normal delays in getting the materials delivered. In the middle of the kitchen project we decided to have them do an update on our bathroom - vanity, mirror, countertop. There were set backs, but these guys were honest about it along the entire process and fixed whatever mistakes ( that are inevitable in construction) when I brought it up to them. We are beyond happy with the outcome and would hire them again without hesitation.