The biggest crooks I've worked with. I sincerely hate to leave a such a review (especially a family business), but I would be doing the Bronx a disservice to not share my horrid experience. Jeff came to my home in November to change all my locks after a new home purchase. My mother-in-law has been doing business with them for years, so they came as a recommendation. At first everything seemed fine, but around February the handle on my front door came loose. I called Jeff, and he came to my home the same day and told me this is common for the winter, and took some WB-40 sprayed it and tightened the screw, he was there for all of 10 minutes before he charge me $100. I was obviously confused by this because 1. It had only been 2-3 months since he last came and charged me a ridiculous amount money ($1,200 to change 3 locks) so figured it would be complementary as it should be covered under some sort of warranty 2. Even if there was no warranty, $100 is kind of steep for some oil and a tightened screw, but because he had a good relationship with my in-laws I didn't want to argue so I gave him the $100. Now fast forward, in August the door handle comes loose again, this time the parts go everywhere and we may have misplaced a spring as a result. He comes back, he said we needed to buy a new handle as a result of a missing spring. So longer story a bit shorter, he installs the new handle and attempts to charge me $400 (including 163 for the lock, which only cost him $140). I told him how I thought it was extremely unfair being that he was only here a few months ago, and this wasn't a hardware issue, it was the result of the job being improperly done the 1st time. He went on and on, and got extremely defensive to the point that he yells at me tells me he's not some twenty something year old kid. At this point, I give him the money for the handle (that he overcharged me for) and told him to have a nice day. He then threatens to call my mother in law and tell her what a brat I am. What a loser. They are used to taken advantage of loyal customers, that do not know any better. Not to mention, he walked all over my newly waxed hardwood floors leaving skid marks all over the place. And after all of this he then says he will not deal with me anymore. No Jeff, I will not deal with YOU anymore. There are tons of other locksmiths, we don't need the scam artists. You need customers, not the other way around. read more