Had to get copies of my apt keys made, which are hard to copy (could never get it done at Home…read moreDepot with their automated machine). They were able to make the copy right away for $10 per key. Little pricey, but cheaper than a locksmith if I got locked out. Guy was pretty nice as well.

Went to get duplicate keys made for my apartment. Was in and out in 20 mins. Everything I could ask…read morefor from a hardware store.

Gartner's is a staple of the UWS! I come here all the time for small things I need around my…read moreapartment and refills for my soda stream canisters. The staff is really helpful and they get me in and out quickly.

I have been shopping here for fifty years…read more Rarely, like maybe I need an odd color of paint, do I go to that hardware store uptown. Also, the sales people put up with my awful French. Most kind of them. Diane

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

This is my local hardware store and the staff are always extraordinarily friendly and helpful. I…read morewalked in yesterday and asked how to remove an old safety gate from my window. They told me to come back the next day (today) and without hesitation, they sent someone over to help me out. For something I expected to pay hundreds for, they gave me an incredible deal for the work they did. It is so great having a dependable hardware store nearby who are quick to assist and help at a great and fair price!

I've been doing business with this hardware store for over 20 years. They're very helpful and…read moreextremely friendly.

I visited twice to have copies of my keys made, and both times, they were done right away. It's not…read morethe cheapest, but it's Manhattan! The staff is friendly, and the service is quick. They offer everything you need for home repairs or even some decor. =)

I frequent this place more than any other store. The guys are sweet and helpful. It's well laid out…read morewith a large selection. Also the only place in Manhattan I've found that will copy my key (for half the price management charges at that at).

Best hardware store, best advice on the westside of mid-town…read more Maybe the best in the city, but I stay in the 'hood. T. Cayler Hell's Kitchen

My apartment would literally be falling apart if it wasn't for Bob over at Garden Hardware. I've…read moregone there many times to not only buy stuff but ask questions and get free advice from Bob, the guy who runs the place. Thankfully my apartment building is right next door. Bob seems to know something if not more than that about just everything. He also knows just about every contractor and building super in Hell's Kitchen, and has referred me to a few different people that I've hired to help me out. Screw Angie's List - just ask Bob (should I trademark that?). His hardware store has nearly everything you'll need for your home improvement projects, and, if it doesn't, he'll order it for you and it'll get there fast. His prices are better than Lowes and Home Depot and so is his service. I just wish they were open longer hours as they close promptly at 5pm and aren't open Sundays. Any contractor in the area knows that Garden Hardware is the place to go. Sure, Metropolitan Lumber & Hardware over on 11th Ave is much larger and has more stuff, but the people over there are seriously rude and most have no idea what they're talking about. I'll stick with Bob.

I really appreciate all the workers in this store! Whatever I need, they give me. Whether you…read moreneed a drill bit, wall anchors, a combination lock for the local pool, they have it! I recently wanted to do a little home improvement of my own and went in with measurements for custom closet shelves. Marvin was so helpful and guided me on the most efficient way to order the lumber for my project. He even cut the wood and had it delivered! The best!! A real neighborhood gem, in a big city!

Love Sugar Hill Hardware- they always have what I need and everyone who works there is friendly and…read moreknowledgeable. Always my first stop over a big box store!

Great staff not all staff wear mask awesome customer service would recommend…read more Hardware a little bit to pricy only thing I ask is to have caution the store was a little crowded

I took my sons bike here to get serviced, they went above and beyond they even gave me extra…read moreaccessories for free for him! Bring you bikes here guys.. good service very nice, fast and attentive