I go to them for literarily everything I need for repairs and emergency situations. When Amazon…read moresays one or two days I walk in and out in mins! I am talking store is stocked with a lot of great items and they even offer a 10% off deal for I think Sedan Car Remote repairs on Saturday's ( only on saturdays). Manny and his copilot are such a delight could come off a bit overwhelmed at times but hey they work with nuts and bolts can't expect everything to be perfect -- but they are experts with years of experience and they have been serving the Bronx for decades!

Customer Beware! This business owner is unfair & unreasonable! We rented a machine to sand the…read morefloors in a home. First, the machine broke down and had to be returned for another. Then, the belts had to be replaced Did I mention his machines are dangerous because it had to be lifted to be turned off! In the end this Owner would not own up to his poor quality equipment or the fact that we had to waste time returning the machine for one that worked a little less poorly & we wanted money getting a new belt. He would not even discount 10%. I paid the bill in full. The equipment and AWFUL customer service make this place not worthy of the paper the receipt is printed on! Do not shop here!!

This hardware store is huge with a wide selection. The staff is AMAZING!!! Friendly, helpful and…read moreknowledgeable. Thank you for you assistance . Will definitely be back.

Young guy that worked here was the most helpful employee I've seen in all the years it has been…read morearound. My last few visits I have not seen him and the old man I come in contact with must be a mute. He stares blankly and he literally answers your question 45seconds after you've asked it... smh Store is small, dark, eerie Dusty and Messy Though they are heavily stocked their very unorganized I like they're local and I can find many things here oppose to traveling all the way to Home Depot but they need to make some changes or at least renovate the store. So far I continue to visit for different paint samples and picture keys to liven up my keychains lol. They do get much business but a better designed store and proper customer service would be a greater plus to the community

I consider myself an amateur when it comes to DIY, especially when it comes to plumbing. However,…read morethe guys at Webster Plumbing Supply didn't make me feel any less than the other guys who were there for actual work sites and large scale jobs, plus they understood exactly what I needed and helped quickly. Highly recommend them!

I was able to find the product I was looking n search for, no hassle, no bs , personnel are very…read moreknowledgeable & helpful

Affordable prices. I go there quite often for the small things. I've bought maintenance supplies…read morefor my properties including paint, plumbing fittings, electric boxes, and locks.

From the owner: Local Hardware Store and Locksmith. Building supplies, key copy, plumbing supplies, paints,…read moreelectric supplies, maintenance supplies, etc.

Always helpful. I am a small landlord so I am very hands on. New Palace is great when it comes to…read moreaffordable paint and helping make new paint to match what I already have for touch up works. They also are great at letting you know how much paint you will need to buy based upon the size etc not to mention they'll help you carry out all the paint and load it in your car.

I've been purchasing paint supplies for myself and my residential building from here for years. And…read moreI have nothing but good things to say about the staff and the customer service that they provide. I have always found someone willing to help me with my purchase. It does get busy sometimes but my wait had never been too long. And, someone had always been there to help me load my purchased into my car (and with a kind word). The older guys are very courteous and respectful. Which I feel sets a great example for the younger workers. This all may be because i am a lady but Joe Sr., Joe Jr., Isreal and other guys, I will be back for more purchases.

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

I had them make several different keys for me. None of them worked. I brought them back and got a…read morebunch of attitude ("This guy CLAIMS these aren't working" - yeah, I like to spend my time walking back and forth getting keys cut. You found me out.) So a different guy made new keys. Took them home. They don't work either. That was a couple months ago (I've been away). Today I brought them back, along with two different keys for the same lock, and asked if they could just check them against them in the machine, try cleaning them up. Not new keys, just try cleaning up the ones they already made. Lots more attitude, not to mention misinformation. I walked a few blocks up to Mega, got keys cut that work with no attitude (well, a friendly one.) Good thing I spent the $90 for other stuff I needed there. Screw Basics Plus. If you're going to be the local hardware store don't act like jerks.

I have to thank this store for giving me the supplied I needed up till' the super finally had to…read morerepair my mom's apartment. She had been complaining since 2019, and up until now, I had to use YouTube to use the tools from this amazing store. The scraper, plaster, and expoxy held me out with no stress. Learned new skills along the way. The guys showed me the right tools for the best price, and they are near where I chill. Thanks guys, you are the best!