I have always had great service here. The guys great me at the door and are eager to help me find what I need or to help me solve my project problem. read more

My wonderful neighborhood hardware store! Extremely helpful and friendly staff! They've been consistently there for me through all my hardware needs the past two years. Such a reliable place! read more

So, yesterday I went to have keys made here. The gentleman working seemed inconvenienced by my request and told me it would take a very long time to make. He suggested I get them the next day. I explained that my daughter's bag was stolen, with her keys and had to change locks so needed them right away. I said I could go somewhere else to have the keys made it was too much trouble. He said he would make them but not as many sets as I requested. I agreed and said I was running to another store quickly and would be back. I returned a 15 minutes later (figured I had that time since he told me it was going to take a VERY LONG TIME to make). To my surprise, when I returned, the store was closed, no one in sight. I did not know they were closing because they used to be open until 6 or 7pm, but when I looked at the door. The sign said 5pm. Yikes. My bad. People have a right to change their hours, I understand, but they could have explained that they were closing, they could have told me that they were unable to make the keys, and I could have gone somewhere else or better yet, they could have waited 15 minutes for me to return because one could deduce that if I hand my keys over and then you have my keys until the next day that I might be locked out! On top of this, I returned to retrieve the keys at 8:00am which is what their posted hours stated, and no one came to open the store until 8:30am. So, while it was so important for them to adhere to their closing hours, apparently opening 30 minutes is not big deal. I manage a business and I treat a customer who comes in 1 minute to close the same way I treat the other customers because that is good customer service and what ultimately keeps our business thriving. I have been shopping at this hardware store for 15 years, but Washington Heights is not short on Hardware stores. Additionally, I had been noticing that their customer service did seem to be going down over the years (seemed to have happened when they transitioned to the bigger space after Vims closed) but this was just bad business. read more

Although the store appears well-stocked, consistently unhelpful service makes it difficult to make purchases. Employees stand at the door but offer no greeting or assistance. It's an authorized Benjamin Moore paint retailer, but they have a poor supply of color samples and even withhold the complete color wheel. How do they expect their customers to make paint--or any other--purchases? read more

A great store that helps local folks stay away from big-box stores. If you need paint, home hardware goods, project advice, or basic tools, then this is the #1 neighborhood location. Last year, they helped me find a local handyman to restore my kitchen - and they gave me tips on fixing my (endlessly running) toilet. They have my respect and my business. read more

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. DO NOT HAVE KEYS MADE AT THIS STORE!!!!!!! They charged me twice for a mistake that the guy at the front made. Even after looking at the cameras. Wouldn't event meet me halfway with the ridiculous price of the key. I will NEVER do business there again, even after using this location for 3 years. Unbelievable. read more

This place is horrible service. Very disrespectful owner. I bought this overpriced window shade. The guy cut it too short and the owner try to fight me into saying it's correct just not to replace the merchandise. Taking my own measurements and it's still short. I've been coming to this hardware for years, even when they where at the other location. But service has changed. It's a shame but I wouldn't recommend this place and I won't come back here again. read more

This is now my go to place for any hardware needs. The staff was extremely courteous and knowledgeable. One young employee immediately asked if I need help and proceeded to cut me down a piece of wood to the measurements I had taken, and when I realized I needed a bigger piece to act as a base for my router, he immediately cut me the perfect piece for my planned project. I was in and out with everything I needed thanks to their help when it would have taken me 45 minutes to pick out four supplies by myself. read more