My toilet kept running and running so I thought I should try replacing the flapper valve. I took…read morethe old one out, dried it off and put it in a Ziploc and carried it down to 9th Ave Hardware. In about 30 seconds, I walked out with my new flapper, came home and installed it. Boom! No more constantly running can! Fast and accurate help at prices similar to Home Depot, I think that's great.

Had to get copies of my apt keys made, which are hard to copy (could never get it done at Home…read moreDepot with their automated machine). They were able to make the copy right away for $10 per key. Little pricey, but cheaper than a locksmith if I got locked out. Guy was pretty nice as well.

I've been in East Harlem over 20 years and didn't know about this place…read more Walking past today, I decided to pop in for some sandpaper. I was warmly greeted and helped with what I needed promptly. Thank you Jason!

Top advice. Kind to novices. Pleasant. No sales pressure. Fair prices. Friendly, considerate,…read more caring staff. Not patronizing to women.

JUMA gave us excellent service was greed as we walked in and asked us if we needed help and we…read morereceived great,excellent customer service. We will be back for future purchases. Thank you!

POOR SERVICE. BAIT AND SWITCH…read more This the story of a company who's tagline is "Richard is Reliable" but has been proven to be anything but reliable. I ordered a labor day special deal on a washing machine from Pc Richards. Having not received any call on delivery, I called this store a few days later, which told me that it was special order and needed to get "in the queue" and that it would take a couple of weeks to get there. I called two weeks later and was told that this was a special order and needed to be order. I was then told that because I checked through online, it wasn't going to be through the store. I called online and they told me to call the store. I called the store back and they told me that it was a special order and there were 11 people ahead of me, which would mean it would take a couple of weeks to get it. I was told at the time that I could buy another (more expensive) machine and get it delivered more quickly. I said I would wait for two weeks for my original order to be 2 weeks later, I had not received any call. I called the online store on a Friday and they told me I needed to call this local store. I didn't have time to follow up on that Friday so I called the local store on the next day (Saturday). I was then told I needed to call the online department. I called the online department and it was closed so I called to store again. The store told me they didn't have the order on file. I asked how long it would take to get the machine in, they gave me the same two weeks timeline as they had given me a couple of week earlier. At this point, I asked to cancel my order. They told me I would have to call the online store to cancel my order. I told them I was getting frustrated and would have to post a 1 star review if they didn't cancel my order. They told me they could do nothing about that. So this is the one star review. I'm going to buy my washing machine from somewhere and, though I've tried to support PC Richards for years because they are a local chain, I will never again buy from them. The quality of service in my previous experience was poor but I didn't post about it because it eventually resolved itself but this is the 2nd such bad experience in a row and I would not recommend this store any further.

Went to google and found this place because I needed a door lock ASAP. They were conveniently open…read moreuntil 8pm! I called to ask if they had what I needed the cashier told me they did. When I arrived I asked for the item he showed me the product asked me questions to assure I was buying the correct item. He even told me how to go about the installation. Couldn't ask for better customer service and help!

Excellent service! Alex Locksmith was fast, professional, and very friendly. They solved my problem…read morequickly and made the whole experience stress free. Highly recommended!

incredible service. highly recommended. Had a huge problem with my locks and they were so helpfulread more

just now New I advise…read moreeveryone not to come here. I got 4 keys made, it didn't work. I came back a 2nd time and the worker called himself fixing it. I told him please don't let me come back a 3rd time. He stated no it's going to work. Tried it and it still doesn't work. I came back requesting my money, now they say they i need a receipt meanwhile when I came back the 2nd time he didn't ask for a receipt. Come on for 8.53 cents. Why would I waste my time coming back if I was pulling one over on them. Make it make sense. Their customer service is horrible could barely speak English and want to rip me off. Highly don't recommend.

They have a huge selection of tools and such for a small store. They approached me right as I…read morewalked in to ask if I need help. I had two keys copied and it only cost me $5. Can't beat that!

Very resourceful! Good selection of parts and very helpful staff making custom assemblyread more

I get my knives sharpened at this little mom and pop shop, and not only does the guy (owner?…read moreOwner's son?) do a great job, he seems to genuinely be stoked when I bring him good knives to clean up. It's exactly why small, local businesses should be kept alive. Love of the game.

I went into my local Ace looking for a few necessities. I have a small project that I had a few…read morequestions about. The salesman who offered me help was wonderful. He helped me pick out the proper stain and brushes and offered advice on the way to get the best results. I'm so grateful for this store and the knowledgeable and patient staff. The prices were great. I expected to pay a great deal more but that wasn't the case.

I had a really good experience at this hardware store. I stopped in looking for a specific part for…read moremy faucet, and Oliver helped me out. Even though they didn't end up having the exact piece I needed, he was patient, took the time to check options, and was genuinely willing to help. The store itself is well organized and easy to navigate, which made it simple to pick up a few other household items I needed while I was there. I'd definitely come back the next time I need something for the house.