i visit this store maybe once every few years. unfailing polite and helpful service every time…read more just had two lamps repaired there by larelle (sp?) and will be taking him a third next week. knowledgeable, kind, thorough -- and had the work completed well before the estimated delivery date. one job was relatively easy, the other more complicated. both lamps are now back in perfect working order, and i couldn't be happier. oh! and reasonably priced, too!! thank you, larelle et al. at this location! ;-)

I dread coming to this store but its the closest one in my neighborhood. I wanted to get some wood…read morecut but that they only do it between 10-3pm on weekdays and NOT on sundays. I had to make 4-5 trips until I finally finished my projects Shout out to Greg who took care of me and let me use a dolly to bring it home. But its kinda a mess in there and some of the workers seem unhappy and seem reluctant to help.

This lumber yard has been in business for generations. They have a great crew working the counter…read more They are knowledgeable and helpful

Torre Lumber is my go-to store whenever I'm working on a new construction project. They carry…read morestones, lumber, cement, and will even recommend a contractor. With prices that are comparable to other stores, I gladly come here for the personalized service. Even though they don't always have everthing in stock, they can always order it for you.

I've been in East Harlem over 20 years and didn't know about this place…read more Walking past today, I decided to pop in for some sandpaper. I was warmly greeted and helped with what I needed promptly. Thank you Jason!

Top advice. Kind to novices. Pleasant. No sales pressure. Fair prices. Friendly, considerate,…read more caring staff. Not patronizing to women.

This is my all-time FAVORITE store EVER. I have been coming to this unbelievable emporium for many…read moreyears. I actually look forward to dropping in to "my" neighborhood hardware store for the humdrum items every apartment dweller needs - like picture-hanging hardware, glue, twine, hardware floor products, rust remover..... but once i find the boring stuff I came for, the adventure begins! Cleaning products that I've never heard of proclaim miracles - and shit - they really are magical. I've often been inspired to commence apartment-wide DIY projects because of some nearly hidden products hanging from the ceiling or stashed behind kitchen wares. One such project was to hide or camouflage all the damn cables and electrical cords I had running in every room. I came across some cable-hiding kits here, and I was soon obsessed with the ingenious plastic tubing that covered the cords and cables but could be painted the same color as the walls in my apartment - thus making the miles of electrical cabling invisible! Lol. The guys who work here are awesome. Smart, hot, and good-hearted to a fault. There are quite a few reviews that mention the staff being glued to their mobile phones, but I swear, hand-to-God, I've never seen a single staff member use a cell phone at the store - they are too goddam busy working; cleaning, putting out new inventory of top-shelf electrical tools, all the while restocking the shelves with the never-ending demand for Mr. Clean Magic Erasers and Tide laundry detergent at bargain- basement prices, and patiently and carefully explaining complex repair procedures to New Yorkers who have never even seen a hammer but are desperate to repair the giant depression in the wall that mysteriously appeared at last night's Birthday and Vodka Party!! I love New York. And this store is New York's Most Awesome!!

I visited twice to have copies of my keys made, and both times, they were done right away. It's not…read morethe cheapest, but it's Manhattan! The staff is friendly, and the service is quick. They offer everything you need for home repairs or even some decor. =)

This Hardware store was a staple in the Village of Pelham for years. Joel and his son Bill were…read morevery knowledgeable and the staff was great, It has since closed due to the loss of the owners may they both rest in eternal peace

Always have what I need. love the old fashioned hardware stores, unfortunately not many left!read more

Buying a toilet seat is never a glamorous errand. It's not the kind of purchase that stirs the soul…read moreor inspires dinner party conversation. But if you must embark on this deeply humbling retail journey, Upper West Side Hardware is the place to do it. Tucked into the charming chaos of the neighborhood, this hardware store offers more than just screws, paint, and oddly specific plumbing bits--it offers genuinely great service, and a surprising amount of grace for those of us who clearly didn't measure the toilet properly. We bought the wrong seat. Classic mistake. The kind that whispers, "You really should've Googled that." To their credit, the staff gently reminded us the item was non-returnable. But then, in an act of rare retail compassion, they let us exchange it anyway. No eye rolls, no sighs of hardware judgment--just a kind, quiet swap and the unspoken understanding that sometimes, life is just... complicated. The store itself is well-stocked and surprisingly organized, considering the usual "organized chaos" aesthetic of local hardware shops. It's not cavernous, but it has everything you need--and probably something you didn't realize you needed until you saw it hanging on a peg. In short: Upper West Side Hardware is a neighborhood gem. Whether you're a DIY savant or someone just trying to make your bathroom slightly more functional, the staff will treat you with patience and a touch of mercy. And in New York, that's worth its weight in toilet seats.

These guys are great. Incredibly helpful. I had to cut a padlock off of our storage locker bc we…read morelost the key. So I went to this place to buy heavy duty bolt cutters which were pretty expensive- almost $100. When I told the guy why I needed them, he agreed (without me asking) to loan me the store's bolt cutters. Didn't ask for ID or collateral- just said bring them back when you're done. They knew me as a regular customer but still- this was above and beyond. Most stores would have taken the money. These guys instead saw an opportunity to do something helpful for a regular customer. Now, I'm a customer for life.

Always a nice experience. The shopkeepers are helpful and amusing. What are their hours?read more

I got locked out from my apt. The locksmith Larry got me back in. The guys a miracle worker. The…read morestore itself, The staff is so helpful. I really miss personal customer service from stores like this. Home depot ,Lowe's lack the customer service.

Jomil Realty Co. One stop shop. Get your supplies deliver to…read moreyour door steps. It is much better then Home depot. We are getting our supplies since 1990.