Best in the business!…read more
Usually when you do a routine transaction, you don't think much about it afterwards. However, when you need to gain a service for something out of the normal realm of standard salesmanship, but yet find that what you want becomes problematic with just about everyone involved in the business - you have to especially thank the one place that catered to your requirements.
Such is the case with thanking the staff at Woodhaven Tile and Stone Design with this review. I really felt the need to sit down and write a review of my extra pleasant experience with this business for my needs.
I had required tiles be cut to replace tiles on the bottom two rows after a bathroom shower pan had been replaced which is a common problem of earlier built homes. I did not want to re-tile the entire shower walls, but wanted to have replacement matching design tiles. I did so, but also needed to get it to the right size as the original tiles, which I could put into place without the need for an installer.
I initially started calling around to the tile businesses' in my locale about having them cut to size for some fee. I located five places clustered together and I received the same type of response from each: "Uh, we don't cut tiles". Then I asked, "do you have some associate you can refer me to have the tiles cut" as I wanted them done by someone in the industry? To further, "No, we don't know anyone (to help you)". On my own, I was able to achieve maybe a 65 percent decently cut tile rate myself, less with ones having a glaze.
I found the unified responses' odd as their business industry is: TILES, even with "Custom" in the names of some shops. With that, shouldn't these businesses know about complementary customer requirements regarding tiles? I then called a half dozen more tile places. Still all came back with a blank NO answer given, "we don't cut them and we don't know anyone that could do just that for you". I started thinking huh, so all you Tile places just are interested in selling boxes of the stuff. Not to perhaps being interested in helping for anywhere else, should the need arise? Such frustration!
To move along, I had noted earlier Woodhaven Tile's essentially unanimous 5 star rating online postings and I guess I went along with the adage, "Saving the best for last" to call them. When I did contact them which I should have originally done so in the first place, Frank at Woodhaven Tile said without hesitation, YES first bring a sample piece in for cutting, as he was somewhat concerned about the glaze being chipped during cuts.
When I came in, I saw the owner Phil who was just as accommodating at having the cut's made. It was late that day so I just gave in the sample.
I did come back the following day and Tara there showed me the cut sample and introduced me to the Italian craftsman, David there on staff. He had made the cuts flawlessly, no chipping I saw. When David listened to me for a few things, with his expertise he mentioned he thought perhaps that I had not initially measured for the tile's correctly and that I should re-examine the area where the tiles would go into. Ok, after leaving the boxes of tiles with them, when back at the house I did find after re-examination of my shower area, yes, yes... David had been right. I had the needed size measurements adjusted to David, whereupon the cuts were all perfectly made to my delight.
During this, I noted that all of staff there, Frank, Tara, Phil and David were all so pleasantly patient and accommodating with me while I took time to re adjust for the cuts I needed. It quite honestly felt being among friends there who really listened to and wanted to help out with my needs. I was extremely pleased with their expertise and service provided to me. They do truly care about doing a completely satisfying job with all of a customer's tiling and stone custom requirements. You should experience the same pleasant and expert guidance from the staff in selecting a tile and stone décor upon a visit.
Woodhaven Tile and Stone Design takes up a full block on Woodhaven Boulevard and there inside the showroom are very impressive displays of beautiful tiles and stones, along with an equally impressive helpful and experienced staff. The hours I noticed are very complimentary with extra morning and late times provided.
Woodhaven tile and stone is unequivocally a "cut above" all the other tile vendor outlets in the business, especially since none of the others were willing or able to even "make the cut(s)"
Thanks again very much guys for all your help!
