Reposting what I just posted on Google Reviews:…read more
I don't typically write reviews, but our experience has been SO poor, I would like to warn others. In May '21, we were quoted a little over $11K to replace our door, and paid a 50% deposit. 3+ months later we received drawings and approved them. Several more months go by; no update, despite reaching out several times. When we did get through, an impolite administrator shouted at my wife over the phone that we weren't the only customers that were experiencing delays. He then apologized and said he yelled because he was Dominican (!?).
In January, we're given our first real update: an email with a few pictures of our door in a workshop. Fast forward 4 months. After reaching out for more updates, we finally get through to their manager who says, "I'm in Argentina now, organizing the custom orders for the shipment load. We have everything ready waiting for the shipment company to give us the date... before [the] pandemic there was 4 shipment[s] by month, now [there] is only one and when the shipping company want... so we are waiting." July '22, we get an email telling us the door is in NJ and someone will now "take measurements and do the 'pre-installation' before the finish." They come to our house to take measurements on two different occasions. We select and pay for hardware (not included) and reach out for an update, to which they say:
"Below I have attached your INVOICE, reflecting a PAID balance (keep this for your records.)
The next steps in your project are:
1. I need your availability for this week and next week. I have to send staff members to the project location to fit the door and see what adjustments have to be made.
2. Once we have completed this step, we will proceed to confirm a delivery date.
Once I receive your availability, we will be able to move forward."
The invoice says we have a balance of over $12K...but we've already paid $5500, so this new invoice suggests that the cost is $17K+. Upon comparison of the two invoices and reaching out to understand the discrepancy, we're told that it reflects:
1. installation (which was not in our quote as it is 'available upon request', yet without our approval is supposedly underway since the tech came by to do a 'pre-installation')
2. marked up prices for things that were on the original invoice paid back in May '21, because of "2022 prices" - which given it was committed to and built in '21, we find suspect.
In their fine print it says installation is upon request, which we understand. However, 'pre-installation' was presented as a necessary step, and no price was mentioned.
When we learned the install would be $4K+, we said we would pick up the door and have it installed by someone else (for a small fraction of the price). They said they would still charge us $2K for "pre-installation" which we were never told about or given the chance to approve.
After a LOT of back and forth, they finally agreed that they did not explain the 'pre-installation' fee. They offered a discounted price to complete the install, which we agreed to because they said our warranty would be voided if we used another provider. Upon install in December, the door had chipped paint which they said they would come back and fix. The next day, it rained. Water that would normally slide right off a door without a trace left strange white splotches all over the door and could not easily come off. It looked like the door was not properly sealed. When we reached out, their response was to say to clean the door with Pledge (an indoor dusting product). We were very confused by this, and replied to ask if they could fix how the door was sealed, as we can't imagine cleaning our custom door with Pledge every time it rains.
Moral of the story: Avoid Amighini at all costs! We are incredibly disappointed with our door, the customer experience overall, and with the 1.5 year process we have had to endure.
