From start to finish, Pest Arrest was wonderful to work with. We're new to the area and Kristynn,…read morewho helped us over the phone, was so personable, funny and just an absolute pleasure to talk to. We were on a tight timeline with our 7 day home inspection contingency and needed both a termite inspection and a general pest inspection. She answered all of our questions and got us scheduled quickly and effortlessly. The technicians who came out were just as great. They were friendly, professional and incredibly thorough, checking every nook and cranny inside and outside of the house. We really appreciated the time and care they took to make sure nothing was overlooked. Everyone at Pest Arrest made the process easy and we'd happily recommend them to anyone needing a pest or termite inspection. Great people. Great business.

They were able to come down on short notice to spray my house for ants. They arrived on time and…read morestaff were friendly and great to work with. Will work with again!

Service is really good. CVA communicated every time they plan to service my house. Technicians are…read morevery knowledgeable.

Timely, friendly, and efficient service. We have had quarterly service for several years.read more

The company was used by my brothers for our parent's house and decided to check out my house as…read morewell. Sean came over eventually and gave me a run down on two items I showed him. Explained in detail what we were looking at, and with that my door was not termite issue but my Juliet balcony. Job took almost 90 minutes, did a clean job on patching the holes he made.

Sean was fantastic to work with. On time, communicative, competitive rate, and super nice.read more

Helped my ant infestation!! I don't know what product he used but took care of the ants! I saw ants…read moreliterally everyday and wasn't even a trail sometimes just scattered. I used Terro but they just keep coming back! Great company and also really good at communication! Will definitely use again!

I'm incredibly disappointed to even be writing this review after being a loyal customer of Primate…read morePest Elimination for nine years. For years, they were extraordinarily reliable, and I was genuinely happy with their service. Unfortunately, their service has gone completely downhill. Recently, we've had bugs returning the same day they treat our home. I've brought this to their attention THREE separate times, yet the problem continues. On top of our regular service, I'm paying extra for mosquito stations that are clearly not working either. We are moving in two weeks but keeping this house, so I explained that I wanted to continue using them at the property, but if they couldn't get the pest problem under control, I would unfortunately have to cancel. After NINE YEARS of being a customer, I expected them to care about resolving the problem and keeping my business. Instead, the owner's response was unbelievably rude and dismissive. Rather than trying to understand why a longtime customer was suddenly unhappy or figuring out how to fix the problem, he essentially wanted to cancel my service. I was honestly shocked by the way I was treated after nearly a decade of loyalty. What makes this even more frustrating is that I have recommended Primate Pest Elimination to several friends over the years. A couple of those friends told me they thought the service was terrible, and at the time I genuinely didn't understand why because my experience had always been so positive. Unfortunately, now I understand. This used to be a wonderful company with wonderful service. Something has clearly changed. When a company would rather lose a nine-year customer than listen to legitimate concerns about a service that is no longer working, that says everything. After nine years, multiple referrals, and a lot of loyalty, I never expected to be treated this way. Extremely disappointing, and I can no longer recommend them.

We called Eric on a Sunday evening and he answered! We showed him a video of what we saw and he…read morescheduled us and told us the cost. The bees made a hive by entering 3 vents holes on the side of the house under the eaves into the attic. He explained he would have to remove the roof tile and make a hole to remove the hive. Once he removed the hive, the bees swarmed out. We did not realize how big of a problem this could have turned out, seeing how many came out. He put insulation and mesh inside the vent to prevent future bees, repaired the roof and left it better than when he arrived. He explained everything, provided insight on bee behavior and gave us fresh honey. I feel better knowing they will be relocated to Lake Hughes and not exterminated.

Eric spent a long time talking to me about my serious bee problem and sharing his experience and…read moreknowledge of how bees function. He was completely honest and humble about potential solutions and the pros and cons of each. He charged nothing for this complex and time-consuming analysis. I was so impressed and grateful for his professional expertise. I will definitely continue to work with him on my situation, and recommend him to my friends.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Great service provided by all of their diligent workers! They pay close attention to detail and…read morealways notify me when they spray for bugs outside my area if they notice anything else. Thankfully I have had a lot less mosquitos and bugs in my backyard this summer. The spray they use is clean and won't harm animals or people! Thanks for making my summer better. They handle all pest problems, big or small! Worth the cost that they charge for the service provided. We love Unipest. We've had their service for years. Very thorough service. Fair pricing. Friendly office staff. Knowledgeable techs. I love that I don't have to worry about ants or spider web cleaning!

This company so much it was the best pest service ever. I definitely recommend. I have no more…read morepests or ants or anything in my house. I love this company so much I would do it again if I had to it also has great value not too expensive.

Using John for over 20 years. Great service. Helped us with rats! John is known as the rat…read morewhisperer

John's amazing. Rat and ant free house. Rats take a bit of patience, but he knows how they think…read moreand know how to get rid.

Martin and his team came and did the whole works at my house! Cleared out all my old insulation,…read morewent around my house, inside n out, and sealed any potential entrances for rodents by replacing all the vent covers, meshes, etc., installed a new air-return vent for our HVAC system and prepped the entire attic for new ducts n insulation in just 2 short days! Very professional, thorough and kept the place air tight n clean as they worked! Would definitely recommend!

Steve was very thorough in his initial inspection, and explained very well, what the problems were,…read moreand his suggestions. Martin B. and his crew did a thorough job on taking care of my rodent problem, vacuuming, cleaning, and sanitizing, and inspecting a couple of weeks later for any more mice and rats. Martin B. and his crew returned today, and did a very thorough job on installing the new insulation in my atttic, also did a few carpentry jobs I'd requested, including replacing rotted wood, and painting. They went the extra mile for me. Marilyn Martin

I had rats in my crawlspace. I could hear them running around above my ceiling. Excel Pest was…read morereally great at trapping them and finding all the possible entry points and sealing them up. They followed up several times over the next month making sure they were indeed GONE. My technician, Stalin, was great. He even called me during the week to check in and ask if I had heard any activity between visits. He was very easy to get a hold of whenever I wanted to contact him. I will recommend them to others.

Edgar is the best! I'm agree if of most crawling critters and they cater to my phobias!! I'd highly…read morerecommend! I've been using Excel for probably about 5 years and never had any issues!