I'm currently experiencing what all the rest are through AHS, NJ HVAC came out one time to inspect a gas pipe that was shut off by PSE&G and they took pictures, then told AHS they don't break out the ceiling where the pipes were because they're not contractors. So I called my private contractor to prepare the area so a flex pipe could be threaded in the place of the metal pipe without cutting anything. Then, never heard back after multiple calls, texts and communications through AHS and nothing from the pro. AHS has no control over who they hire and buy time with lame excuses. Then, my dispatch# was cancelled because HVAC claimed I wasn't home nor could they reach me by phone which is a damn lie! This service is bogus in my opinion, they take your monthly payment and sell you their service which is crap! We should be able to choose a local or private contractor in our area for service, not one that's an hour or more from here! I once again share all of your frustrations! I will pursue my $133 service fee back for no service! read more

Our experience with NJ HVAC & Plumbing has been nothing short of frustrating and unacceptable. We contacted American Home Shield (AHS) regarding an issue with our shower, and they assigned NJ HVAC & Plumbing to handle the repair. A technician came to our home, inspected the shower, and informed us that a pipe needed to be replaced. Fair enough. We expected the company to follow up and complete the necessary repairs. That was the last we heard from them! No follow-up. No updates. No repairs. Absolutely NOTHING! We have contacted American Home Shield repeatedly, and even AHS has been unable to reach this company. How does a company accept a service assignment, visit a customer's home, identify the problem, and then simply disappear? The lack of communication, accountability, and basic customer service is appalling. After experiencing this firsthand and reading other negative reviews, I am seriously questioning the reliability and professionalism of this business. But here's my bigger question: How does American Home Shield continue sending this company into people's homes when there are complaints about its service and follow-through? At what point does AHS take responsibility for the contractors they hire to represent them? These contractors are giving American Home Shield a bad name, and AHS is allowing its own reputation to suffer by continuing to associate with companies that deliver this level of service. We pay American Home Shield for a home warranty because we expect reliable service and qualified professionals when something goes wrong in our home. Instead, we're left with an unresolved plumbing issue, unanswered calls, and two companies that have failed to provide a satisfactory resolution. Frankly, I am thoroughly disgusted with BOTH companies! NJ HVAC & Plumbing for its complete lack of follow-through and communication, and American Home Shield for failing to ensure that the contractors they send into customers' homes actually complete the job. This experience has been so disappointing that we are seriously considering canceling our American Home Shield contract altogether. My advice to potential customers: Proceed with extreme caution when dealing with NJ HVAC & Plumbing. A reputable service company should communicate with its customers, honor its commitments, and take responsibility for completing the work it accepts. Based on our experience, NJ HVAC & Plumbing has failed on all three counts. NJ HVAC & Plumbing, where is the accountability? And American Home Shield, how can you continue assigning contractors who leave your paying customers in situations like this? Both companies need to do better. This is completely unacceptable! read more

Wish I could leave 0 stars. Sent out by American Home Shield for a basic plumbing job, and this company couldn't handle it. They refused to snake anything past 25 feet, then tried blaming the town's main line instead of doing their job. Totally unprofessional and a waste of time. If you're relying on AHS for plumbing service, hope you don't get sent this company, save yourself the headache and call someone else read more

American Home Shield sent them over to stop a drip from our tub faucet. He said he had to order a part and disappeared. Called American and they said he told them he had to.break a wall to get to the problem. Bull×××t. The people who originally installed the tub left achole in the basement ceiling so that you could see all the way up to the ceiling. He could have just taken the whole assembly out. I asked my son to look at it and the pipes were not leaking. He went to a store an s got the parts to change the faucet and it works perfectly. Called American and the first said no. Explained and the called"the plumbers" Who said they replaced the faucet i told them they were lying and they elevated it up to a manager still waiting to hear back. I'm 67 years old. I wonder if they try this on old people because they think we are stupid Not this one! read more

"BEWARE" The company technician and the guy called Christian are so arrogant. They have no regard for your issue. They will do part job and make you chase them forever. After giving them 1 star review, he immediately replied to my text message stating below: "From now on please ask for another company Thanks" They deserve negative 5 rating. read more

Avoid this contractor at all costs!! They were sent by American Home Shield to replace my hot water heater, and I was forced to pay an additional $500 out of pocket for charges not covered under my warranty, including the required permit. Six months later, there is still no permit. The owner, Christian, has repeatedly lied about contacting the municipality and now claims they are not responsible for it, after taking my money. Calls and messages go unanswered, and when you do manage to reach them, they dodge responsibility and disappear as soon as they know why you're calling. Their customer service is nonexistent, their communication is dishonest, and their business practices are deceptive. If you value your time, money, and peace of mind, do not use this company. They take your money, fail to deliver, and then try to shift the blame. This is the very definition of unprofessional and unethical. read more

Sent to me by AHS..CHRISTIAN and another tech..only issue was cold water. Cannot reach by phone..doesn't return calls..vm tells you to text..they dont respond. Chris said hot water heater needed to be replaced. It doesnt..by that night was leaking water. Called first thing next morning AND SOMEONE ACTUALLY ANSWERED!!! He said schedule for tge day was made but would get someone to my house right away. Never heard back and never saw anyone. They purposely broke my high pressure valve causing the leak, they broke a fresh air vent in the same room and placed something hot on my BRAND NEW 4 mos old washer melting tge screen. I had to pay oop to a diff plumber to address the leak. He repaired the fresh air vent. It's been 7 days AHS has not paid out for repairs, NJ HVAC has not called me..as far as they now it's still leaking. AHS is also saying they wont address damages caused by the vendor they assigned, i need to address through their insurance..CANT IF THEY WONT CALL BACK!!!! WILL BE CANCELLING AHS AS SOON AS THIS IS ADDRESSED. NOT THE FIRST SUB STANDARD "PRO" SENT BY THEM. NJ HAVAC IS INCOMPETENT!!!! DONT ALLOW THEM IN YOUR HOUSE!!! read more

I wish I can give zero rating for this business. This guy came over via American Home shield and said everything fixed and the problem re appeared the next day. Since one month I am trying to set up a followup appoint via AHS. Since AHS does not pay again for followup appointments he is ghosting me. This is a scam company and I do not know why AHS still trying to work with such BS contractors read more

I would give this company 0 stars if I could. They were assigned to service my a/c through American Home Shield (AHS), who apparently have an arrangement with this company to take advantage of their customers. They told me my unit needed freon, which is not covered by AHS, so I had to write them a check for $500, then they said I needed a blower motor which needed to be ordered. He never responded to my texts or e-mails after that (and cashing it immediately), and AHS denied the claim because his report said the unit smoked when they put it on and it was not working because of a power surge, which is not covered in my contract, both of which were an outright lie. AHS offered me a 2nd opinion, but when they couldn't find another company a week later, they said that they then revert to the 1st opinion which was to deny the claim, but i could pay out-of-pocket $590 for the part. AHS kept telling me they were communicating with him and that the part was ordered, then back-ordered. After full month, I canceled my contract with AHS and brought in an outside HVAC company. They told me my freon was empty and and the blower motor was working fine. BOTH OF THESE COMPANIES ARE A SCAM!! Stay away from American Home Shield and NJ HVAC and Plumbing!! read more

this business is a fraud!! just try and call them! no answer always a busy signal!!! this is where ahs and chris from nj hvac and plumbing plan their nefarious action plans!! chris the so called tech of nj hvac and plumbing is a lier as well as the scammers from ahs! american home shield !!!! they are paying for high ratings so you think they are good people to do business with!!! Chris was sent to our home by AHS (American Home Shield) do not sign up with these Fraudulent LIERS!! Do not use NJ HVAC and Plumbing THEY ARE A FRAUD COMPANY AS WELL and defraud along with AHS!! Chris told us our entire AC System needed replacing and then four days later LIED to AHS so they didn't have to pay us!! I have since FIXED what CHRIS STATED IN WRITING needs to be replaced at a cost of over $12,000!! These people Chris and AHS should be ARRESTED for FRAUD!! Chris CELL number 973-641-8481 tell him you read this!! read more