I should have known better when the last time they serviced my furnace I smelled gas for months. Finally called O and R and they said the bolts on the furnace were not screwed in properly and that the gas smell was coming from the furnace. Regrettable I hired them to install a new furnace this year. They never bothered to tell me that the new huge furnace did not fit into the space. Installed it and blocked my access to my back basement. Said they would take care of it. That was months ago. Still waiting...... new furnace 10,000$ not working. Stay away from this shoddy company!!!!! read more

Was having an issue with AC starting and stopping randomly. I was told my A/C and heating unit needed a new panel board and that my thermostats needed to be rewired. $1,000 for the job. The issue started back up 2 hours after Blend left. They came back the next day and suddenly realized that I didn't need a new panel board or rewiring. All that was needed was to unplug a cable. Literally unplugging one thing; no work necessary. I called management and they refunded me $300. Big whoop. Should have been refunded in full for the negligence. They knew what they were doing. I wouldn't recommend these idiots to anyone. read more

T hey make mistakes all over the place and refuse to acknowledge their or correct their errors. I hired them to service my HVAC 2 times a year . floor was always wet- the drain for the condensation tube was off and they severely damaged the computer board, they failed to remove rocks in my sump pump, they installed the base mounts on my sinks upside down, etc. UGH ugGG read more

Our A/C died and I called and got their 24 hour reception and waited 3 hours before having to call again only to have their person call me only to tell me that while they ARE 24 hour service - he "had to let his guy get some sleep"... but somehow he swears they are "24 hour service"!! Worst customer service EVER!!! In middle of a heat wave! Thanks for the great help - NOT! read more

I have nothing but good things to say about Blend Air. They have serviced my A/C last year and now my water heater. They are prompt and professional and courteous. Last year they had to come back twice for my A/C through no fault of their own and both return visits were immediate and free (except for a faulty part that had to be replaced). I totally recommend!! read more

Blend Air is a professional company that has serviced my apartment and home since 1994. Friendly staff and ULTRA RELIABLE. The owner Glenn is true professional. read more

After having several Heating & Cooling companies give me estimates, my neighbor told me about how he has used Blend Air for many years and recommended them. The initial estimate went well and I was impressed by the detail in how they were going to install a new furnace and AC unit. I decided to hire them based off the estimate and price. Price wise they fell into the middle somewhere with other estimates so not too bad. The wait time to get them to actually start the work was a bit of a pain since I was trying to give them business and they wouldn't get back to me but with everything going on COVID wise I understand. Eventually they got back to me and we signed a contract. The installation they said would take about three days. Boy we're they wrong. It took about 2 weeks to get the furnace and AC done but luckily it wasn't too hot or too cold during install time and thankful I was available. However, after the installation was completed is when the problems started. I had to have them come back 4 different times to fix issues with the furnace and AC. Out of the 4 times, three were somewhat quick fixes such as a loose connection or electric problem but on the 4th visit one of their mechanics who didn't do the install originally said a pipe was installed incorrectly and needed to be fixed. Now on the 4th visit with a different mechanic who was supposed to fix the pipe issue, he realized the entire furnace was installed at an incorrect angle and the whole furnace needed to be installed again as water was building up on one side stopping the heat from being released into the ducts. This fix took another two days. Finally after installing the furnace at the correct angle the heat and AC are working but I'm still missing a part that they have to apply to the furnace. This will be the 5th visit from them if they ever decided to finish the job. It's been almost a month and half now and I'm still getting the run around from them to finish the proper installation and get the part. I have to constantly call to get updates. The thorough estimate, price, and the fact that the mechanics do come out to your house in a timely manner once an appointment is made makes me give the three stars. However,since I had so many issues with the install, it's now a month and half from the original install and hey still didn't finish what they need to fix, and I have to constantly check in for updates on the missing part makes me not able to give this business more than three stars unfortunately. read more

After years of using Blend Air, we had the most awful experience this past winter. We called bc we couldn't get the heat to blow into our bedroom which is in a newer extension in our home. There was heat in the original section of the house. A technician named Jimmy arrived and promptly told us we needed a new furnace despite that fact that the current furnace had been installed in 2019. We could not find our paperwork from the prior furnace installation and it was extremely cold (mid winter) so we felt we had no choice but to trust his assessment. $10k later, we wake up the next morning with no heat in our bedroom bc the fan, again, was not blowing. They sent back Jimmy who now told us we needed a new fan in the extension where our bedroom is located. This cost an extra $700. There is no doubt that that was the problem in the first place and the new $10k furnace was completely unnecessary. I believe the technician was completely incompetent. I'd never EVER recommend Blend Air to anyone if what hey are looking for is trustworthy and competent service. read more

Great company with 24 hour emergency service. I've used them for my A/C as well as my heating system. I find them to be very professional, quick response time, very knowledgeable, truthful and fair in their pricing. I did call them with an A/C problem in the late evening a few years ago and although they did charge extra to come out, the price was reasonable and they fixed my A/C on an extremely hot night! Last night my A/C went out and they were here by noon today, fixed the problem quickly and the cost was minimal. I highly recommend this company!! read more

The Mangement of my Coop had them inspect my bathroom for a "supposed" leak. Blend Air came inspected it and found nothing. A week later I saw that they reported to management that my tiles were old and rotten and seeping water below. Ok so I then had a company That specializes in the interior walls and pipes come in a give my bathroom an inspection. They did several tests, which Blend Air didn't do. And found no moisture coming from my tiles. Plus he opened up the wall fan and found mold. And said it most likely came from the eaves of the roof. Which management is responsible for. I showed Blend Air's report to the specialist. And he said that this was a falsified report. Nice! They falsified a report so the Management could try to shirk their responsibility for paying what could be a potential health hazard. I would not suggest using them unless. You wanna get lied to and ripped off read more

Last night (Sunday) I discovered a substantial leak in the expansion tank of my boiler. I made countless phone calls trying to get someone to come out. I finally got a hold of Blend Air who promised to send a tech who should arrive in 1 to 2 hours. Approximately an hour later a tech, Dan, showed up and assessed the situation. To my pleasant surprise he had an expansion tank on his truck and proceeded to replace the leaking tank. The tech was friendly, professional and efficient. THANK YOU BLEND AIR!! read more

I have been a customer with Blendair for over 20 years. If I could give them a negative star rating, I would, based on my last experience with them. A new technician came to my house last Friday to check my air conditioning unit to make sure it was up to par for the new season. I do this every season with no complaints before. Blendair actually put in my new air conditioning and heating unit two years ago. When the technician showed up, he came late and was very intrusive as far as walking Around my house without asking permission to use things. He spent a good two hours doing absolutely nothing. However, when he came upstairs to tell me the cost of his service he said that I needed my condensers cleaned and the evaporator coil's cleaned. He could not do it that day because he spent so much time lingering around and not doing what he was supposed to have done. I needed to call the office on Monday to make an appointment to clean the coils. So, I called the office and the person that I spoke to had no idea what was going on and said they would call me back. They called me back and told me that my air conditioning unit was so damaged and I needed to have extensive work done that would cost me over $1000. I said to him why didn't the technician explain this to me. I've had my coils cleaned before and it wasn't this expensive, why is it so expensive now? The technician or the person who I was speaking to was extremely rude and defensive. I asked the person on the phone why would I need so much work if the unit is only two years old. I then asked him is there anyway that you could discount this because I'm on a budget he said I already discounted enough for you, with customers like you I don't need. So at that point I was very frustrated and told the person on the phone that I've been a great customer of theirs and have gotten everything done through them. Again, he told me He doesn't need customers like me. So I went through another company and the other company found paper stuck in my blower to my heater unit that could've caused a fire if I didn't call them. The reason why I called the other company was because of my distaste for the way the person on the phone spoke to me and I started to hear a noise coming from my heater unit.When the first technician From Blendair left I did not have anything on in my system because it was still so nice out so It did not require heat or air conditioning. Good thing I didn't have anything on because I would've had a fire that weekend. So long story short don't use Blendair!!! And a sidenote the guy that came to me from the other company told me all I needed was the condenser and evaporator him unit cleaned and it cost me $300 for him to repair all the damage that the other technician did last Friday. My question is why is a big company like Blendair not honest??? Runnnnnn from this company !!!!! read more

The tech showed up on time after I received a call from the office to let me know he was on his way. He wore gloves and a mask the entire time that he was in the house. He worked quickly and efficiently, found the problem and had in is truck what he needed to repair the humidifier. He discovered and fixed a potential hazard, continued with the yearly heat check-up and renewed our contract all in under 45 minutes. This is the type of service we have come to expect from Blend Air and is why we have been customers for over 30 years. The woman who owned the house before us was also a loyal customer for many years--and her family was in the construction business!! read more

Used this company for a/c tune up and also a plumbing issue. They do top notch work. The plumbing problem escaped 5 plumbing companies before I called these folks. Mikes diagnosis was quick and accurate. After ten years of putting up with a hot water issue in the master shower... Blend Air fixed it right...and right away. I couldn't be more pleased, nor could I recommend a company more highly. read more

I went with this company on a recommendation, but my experience with them was nothing to write home about (in a good way). My first visit with a technician: first 30 minutes complaining about the traffic and trying to sell me something before he understood what the problem was. Too much talking and not enough listening. After he 'checked everything' and 'everything checked out' he presented a bill that charged me by the hour (of course including the 30 minutes he spent talking about HIM). Argh. If my system was fixed that would be great. However, I left for vacation two days later. On returning home, realized that the AC was not working. Called them back and this time a different technician diagnosed the AC system had a frozen line and needs to be replaced. "After all, things happen". WHAT? And then charged me for the service call. Of course this amount could be deducted from my future purchase of a new AC system (approx $6k). YIKES! This morning I had no heat. I called and in spite of the second 'coincidence' I was given excuse after excuse after excuse. After 5+ minutes of the excusing, without a shred of remorse ("sorry you're freezing, sorry this happened, let me see how quickly I can get someone to get out to you, etc." I hung up. No sense throwing good money after bad. Avoid at all costs. That's what they are doing to their 'customers'. UGH. read more

I had to call Blend Air for fixing my A/C over the weekend. They sent a technician (Eric) who was totally incompetent. He just saw my thermostat was a bit old (but totally functional) but it had noting to do with the actual problem at hand. Citing this as a reason, he refused to take a look at the unit itself and diagnose the problem. Every other minute he kept talking about his overtime hourly rate and payment I have to make. He spect nearly an hour, out of which he was sleeping in his van for 30 minutes, making the invoice for 10 minutes. The only job he did was just opening the outside A/C unit to check whether the capacitor was functioning properly. He refused to climb on attic and inspect any further. I ended up paying $240.78 for basically getting nothing fixed. Complete rip off! read more

They are very professional. They return calls immediately. I have needed their services a few times and they have done the work well.

I was very pleased since my initial contact with this company. They were courteous, prompt, and adhered to the time and date of when they can install our new thermostat. The service tech, David, was highly knowledgeable and friendly too. He went above and beyond answering all my questions. Excellent customer service all around! I will certainly recommend them to others in the Rockland area. read more

I had a concern about some work that was done, and at first I gave a very bad review. Recently the owner of the company called me directly and explained not only what was done, but did a very deep dive in to other work that was done prior to the last service call. The end result was that he made a very honest and fair adjustment to the billing. Very few companies will go this far to keep a small customer like me happy, and I must reward them for how they responded to my complaint. These folks are real people that you can trust. read more

Easy to contact even during non-work hours; I sent an email and got a call first thing the next morning. Service was scheduled for that day; I had an unknown origin leak. Mike the rep Blend sent to my house was friendly, professional and most importantly good at what he did. Seems simple but when he removed by toilet I asked for him to give me a few minutes to finish painting behind it; and of course he did. I utilize their services for heat and a/c as well as plumbing. read more