I cannot say enough amazing things about Organic Lice Guru. Jessica, the owner, and Ryn, our…read moretreatment specialist, were absolutely incredible--timely, kind, and unbelievably efficient. Ryn in particular went above and beyond. She had already worked a 13-hour day treating every child at my daughter's school to ensure they were completely lice-free. And after all that, she still came to our home with the same level of patience, professionalism, and care to treat my daughter, my husband, and me. Her dedication and gentle approach made a stressful situation so much easier. Jessica was wonderful throughout the entire process--responsive, knowledgeable, and genuinely committed to helping families get through something no one ever wants to deal with. If you're looking for a service that is effective, compassionate, and truly dedicated to their clients, look no further than Organic Lice Guru. They turned a nightmare scenario into a manageable, even reassuring experience. Highly recommend!

Ryn was super patient and thorough; I'm amazed they could get my 2 year old to sit still for the…read morewhole treatment! I'm impressed by the depth of knowledge and the commitment to the craft and science of this tricky business. I feel better informed in case of future issues, and while hopefully I will never have to be a repeat customer, I wouldn't hesitate to call in the future. Thank you!

The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

While babysitting my nephew last night, I discovered what could only be lice on his head. After…read morehearing my sister-in-law lose it on the phone when I told her, gathering she'd like the situation handled ASAP, in time for my nephew to make it to camp the next Morning, I called several places before Nit Nurses at around 11pm Sunday evening, and none answered despite some listing they were open 24/7; Nit Nurses was the only service that answered. Ava was helpful, and thorough in here explanation of her service, and what I should expect. She was able to schedule my nephew for the very next morning at 8am. The treatment went well, and my nephew loved Ava. She had us laughing, and learning about lice. She provided proof of treatment letter so I was able to give it to my nephew's day camp that very morning. At least I didn't have to worry about being treated -- being bald has it's benefits. Though Ava educated me on the importance of delousing the house, so after sending my nephew off to day camp, I had Ava stay for a head lice cleaning of my house. Nit Nurses was responsive, effective, and entertaining; I'd recommend.

So here's the story... this kid in my daughter's class keeps showing up to school with nits in his…read morehair. We live in Albany, and in the Albany school district kids aren't sent home for nits, just live lice. I've been doing preventative shampoos and sprays daily, but today my daughter's teacher thought she saw a nit in her hair. I checked her head thoroughly, but couldn't find anything. I'm still super paranoid, because lice are gross. I should also mention that I have dreadlocks so if I get lice it's gonna be (a plethora of sweat words) to get them out. I called Ava just to ask some questions and she was so incredibly helpful, even though I wasn't necessarily calling to set up an appointment. She told me what to look for on my daughter's head, explained how lice function, and she hooked me up with a ton of recourses for what to do if I do end up getting them. If my daughter ends up getting lice I will be booking an appointment with Ava for their removal.

Pam was wonderful. Got an appointment right away. She spent a ton of time going through every…read morestrand of my daughter's hair. I felt extremely confident in her skill and knowledge. She also gave great recommendations about how to clean at home to get rid of the lice. I highly recommend Pam and her business.

Was able to get a last min same day appt which was very much appreciated. Pamela was super kind and…read moregentle with my daughter. She put on a movie for her and at the end my daughter got a little crown and wand.

Chloe and Rita were extremely helpful and kept us at ease during this not so fun time. They were so…read morepleasant to be around and took great care of us. We will be back if we ever experience this again!

After receiving a notice from school about a lice outbreak, I didn't think too much of it at first…read moreuntil my head started itching. I didn't find any bugs in my own hair initially, but I did find eggs, so I immediately treated it at home. The next morning, I found a bug in my son's hair and treated him as well. To be extra safe, especially since I have long hair, I decided to come here -- and I'm so glad I did. Cloe was absolutely amazing. She made me feel comfortable and gave me so much peace of mind during a situation that honestly had me freaking out. She answered all of my questions patiently and took great care of me throughout the process. Thank goodness for her and for a business like this. Highly recommend to anyone needing reassurance, treatment, or just someone knowledgeable and kind during a stressful situation.

I wrote at 1am last night, urgently needing to get treatment for several family members before a…read morehouseful of guests arrived. I requested a 10-12 am visit in the automated system that indicated that that slot was available. I provided all my information and would have had a hefty cancellation fee if I cancelled. I didn't hear from anyone until 11am when I got a text from a technician indicating that they couldn't come until 5:30pm. I debated whether to go elsewhere or wait. I decided to wait while initiating all the laundry and hair cleaning I could on my own. Just before that the visit time I get a text from the technician stating they had to reschedule! What kind of 24 hour urgent service is this? I wasted the whole day when I could have taken my kids elsewhere! A joke. Couldn't even get on the phone with a human. I was convinced this was a scam and even cancelled my credit card.

Shannon is a superhero! She was great and came out same day to help our family. Answered all of our…read morequestions and the whole visit was so educational. This service is a MUST for all first-time infections and even for re-infections. She was so kind and patient for a couple of germaphobe parents!

Took amazing care of our family! They were kind, thorough and professional. We highly recommend!read more

I had someone come out for detection and removal services about a week ago. In the moment, I was…read morethrilled because not only did it feel thorough but I was comfortable because this company has a "100% guarantee." Unfortunately I found more lice in all 3 of my daughters hair roughly 2 weeks after our appointment. No problem, right!? This company has a 100% guarantee... WRONG! Apparently there is only a guarantee if a follow up appointment is booked the day of the original appointment. 1) I wish I knew this little caveat to the guarantee, and 2) why in the world would I book a follow up appointment on the day of my original appointment? I expected the problem to be solved right then and there. Given the problem wasn't taken care of the original visit, and this company had thrown a loophole in their guarantee policy, they deserve nothing more than 1 star. Do better.

Tanisha was great! Communication in advance was clear and anxiety reducing. She was on time,…read moreefficient and very thorough. And super kind and thoughtful with my kiddos (who have lots of hair!).

Tanisha was amazing! She was able to come to our house the same day I called her. She arrived right…read moreon time and was very professional and friendly. I would definitely recommend calling her!

Frances came to our house within 2 hours of making the phone call to Comb and Cure. She was great…read morewith kids, great with us. She was helpful in answering questions and providing helpful tips and tricks. She was also able to provide us with certificates to allow the kids to return to school. My only reason for not giving us 5 stars is that this process seems overly cumbersome compared to others. For starters, it's a 3 day minimum (although we learned it often takes longer) process and each day you need to meticulously comb through the hair, wash with special shampoo/conditioner AND re-sanitize the sheets and bedding that was used. Every. Single. Day. The treatment does not kill the lice/nits it only stuns them. So essentially it's very likely that this treatment plan will drag on far longer than it would if you went to a clinic or chose something over the counter. My advice: seek a faster/effective treatment solution and save yourself (and your washer and dryer) lots of heartache.

I have the full set of products. I love that these products are all-natural and safe. They smell…read morereally good and make your hair soft and combable. Also good value for money, as the bottles are a nice size.

My first grader had an itchy head at 3:30pm on a Saturday, looked like lice eggs in Google image,…read morecue the panicked search for someone who can treat my kid today, Lice Removal Clinic in Castro Valley for the win! Started texting, they were able to fit us in same day, were were there by 4:30 for treatment. The air dry treatment was easy, the comb out was thorough (and hard to endure, very glad I wasn't trying to do it myself at home), the leave in oil treatment was unexpected. After we arrived I saw the advice to wear an old shirt - that is true! Anyone getting treated will get oil on their shirt and it will leave a grease stain. Expensive but worth it, and didn't seem more expensive than the other people I found on Yelp who charge by the hour to come to your home.

A friend recommended this clinic even though it was a 30+ minute drive from my hometown. I…read morecontacted Rachel for a next day appointment and she was very responsive. Grabbed her first appointment and was able to find out pricing & treatment options all over our text exchange. They require a $25 deposit for the appointment which they then apply to any service and/or purchase. Rachel started with a lice check, followed by a heat treatment, then treated and combed each section of our heads, and concluded with an essential oil treatment. My son and I opted for the full treatment because I was tired of the OTC stuff being ineffective and/or me not being as thorough with the at-home treatment. We even had my husband do an oil treatment even though he was lice-free to be overly cautious. Rachel was thorough, informative, understanding, and destigmatized what having lice meant using wording like "love bugs" and "hitchhikers" when explaining the process to my son. The place was clean and she sanitized every step of the way! While the treatments for the both of us were pricey, it was definitely worth the peace of mind that it was done well and done expertly.