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    Bug-a-lugz

    3.4 (22 reviews)
    Closed 10:00 am - 6:00 pm

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    Ask the Community - Bug-a-lugz

    Review Highlights - Bug-a-lugz

    My son got lice a third time and we went to Bug-a-lugz and with their two treatments and our home use we never had a problem again.

    Mentioned in 5 reviews

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    Hair Fairies - Wait to get deloused in out lice free zone

    Hair Fairies

    4.6(299 reviews)
    8.9 miPacific Heights

    The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

    I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

    Photos
    Hair Fairies - Fun reading material for the kids!

    Fun reading material for the kids!

    Hair Fairies
    Hair Fairies

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    NitNurses Organics - As of November 2022 we are reopening!!! And we now have offer lice removal in our salon in the Oakland hills, along with our mobile option!!

    NitNurses Organics

    4.7(13 reviews)
    10.7 miSoMa

    Hey all - so typically this isn't something I'd share but I consider this a public service…read moreannouncement as it could happen to anybody. After a particularly grueling flight, I took BART home from SFO. Typically, I don't sit, much less put my bag on the seat and fall asleep, but I did this time, I was just way too tired. A few weeks later I noticed an incredibly itchy scalp. My fear was confirmed by what I saw on my pillow. Lice. As a grown-up. My first intuition was to just burn everything and shave my head bald but once reasoning and common sense kicked back in, I went on Yelp and found an organic solution, NitNurses(I'm hyper-sensitive to chemicals). They were also running a 40% off offer so I went with it. As embarrassing as it is for an adult, they were very friendly, understanding and professional and made me feel comfortable. They took care of me and told me what I had to do with my sheets, etc. To prevent a possible re-infestation. If this happens to you or if you have kids, I'd definitely recommend checking them out.

    My daughter picked up lice at school. Her cute wavy locks on that little face where suddenly…read moreholding one of my biggest fears as a Mom. Lice! My two boys had never had it, and as a kid, I got it once, and my memories of my Mom and the RID she used with the little comb and me crying- I was not prepared and trying not to freak out! I googled and was at a loss at what to do and where to go. I appreciated finding someone who would come to us. AVA was AMAZING!! She was instantly likable, professional, and the first few moments she set foot in our house, we all felt - "ok, we are gonna be ok!" My daughter was very nervous, but she loved her, as did my 9 yr old son and my teenage son, all chatting away with her and laughing, as she checked the whole family. She was very thorough and gentle and super professional. This situation seriously started out as a damn nightmare for us, but we became educated and learned this is very common, we didn't do anything wrong, and it is a problem we can try and avoid in the future with some attention and care from the tips Ava gave us, but feeling like if it does happen again-we know who to call to help! While we hope to never get lice again- we all felt we made a friend in Ava and she will be the FIRST person I will recommend to friends and family, and the relief she has left us with has been totally worth the money spent!!! Thank you Ava!!!! Life Saver!!!!

    Photos
    NitNurses Organics - Allow a NitNurse lice expert find and remove every last louse and nit

    Allow a NitNurse lice expert find and remove every last louse and nit

    NitNurses Organics - Conquer lice, naturally!

    Conquer lice, naturally!

    NitNurses Organics

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    Lice Spa - I bring a microscope to the appointments to show the various stages of the life cycle the lice are in. Which informs on the best treatment

    Lice Spa

    4.9(18 reviews)
    27.5 mi

    Especially if you are dealing with lice for the first time, I highly recommend calling Christina…read morefrom Lice spa. My daughter said a bug dropped from her hair to her desk. I quickly tried to google some pictures and look through her hair. It seemed like she had nits but I wasn't confident and was mostly in denial. Christina arrived at our home on a Sunday evening within 1.5 hrs after hanging up the phone. Everyone in our family got checked and treated. The removal process involved saturating hair, dividing in sections and meticulously combing through to get nits and lice. We learned so much from her during the hours she was at our house - watching her method to remove, learning about lice, its lifecycle, how it spreads, how to eradicate and clean the house. She was a former science teacher and it shows in terms of knowledge and being great with kids. Even though she did a very thorough job during her initial visit, you should have the expectation to need to do continued treatments (put product in hair and comb through section by section) in the following days and weeks. We did a follow up check 4 days later for additional peace of mind.

    Ugh, I'm sorry you've been graced by lice…read more The go-to advice will be to go to Lice Clinics of America, which we dutifully did two months ago. We thought the 30 day guarantee would be good. And paid $200 a head to get the treatment. But the lice came back (or never left) and when we went in for the follow up treatment, because my bald husband hadn't also been treated, the guarantee wasn't honored. So we paid again. And the lice remained or came back. By month 3, when we found lice AGAIN, I was despondent. How much time can a person spend on laundry, on driving, on waiting, on dealing with this pest? I was amazed to find Christina. For $150/hr she comes to your house (at 8 pm!) and can check every person and comb out the nits. This ended up being way more time and cost efficient. Plus she is interesting, professional and capable. I had one treatment at LCA with a tech who seemed very disinterested, who didn't believe me when I brought in a louse in scotch tape and said he didn't see any on my head so it was probably just a one-off. Christina comes with a completely different air. She even comes with a microscope that examines the louse so you can see what stage it is in. The treatment involves a follow up comb out 4-6 days later. So glad we did this as well because she found the microscopic nits that weren't large enough to comb out the first time (and which is probably why at LCA we kept having the lice come back). So there really is no comparison here. We are lucky to have Christina in our area to offer this service. Wishing you a complete riddance of the lice, fellow reader!

    Photos
    Lice Spa - Section the hair for best results. You want to be able to see every hair strand to make sure that there are no Nits hiding from the comb.

    Section the hair for best results. You want to be able to see every hair strand to make sure that there are no Nits hiding from the comb.

    Lice Spa - Can you find the nits (louse eggs) on the hair strands?

    Can you find the nits (louse eggs) on the hair strands?

    Lice Spa - Hi, I'm Christina founder of Lice Spa. I will work with your family every step of the way to eliminate head lice forever.

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    Hi, I'm Christina founder of Lice Spa. I will work with your family every step of the way to eliminate head lice forever.

    Bug-a-lugz - liceservices - Updated May 2026

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