The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

Martina is an absolute gem. I called her late last night after I found what I suspected to be…read morelice. She came first thing in the morning and spent over an hour throughly combing through and removing lice and their eggs from my kiddos head. She was incredibly warm and communicative and took time to carefully explain after care. I plan on calling her back in a few days to do a follow up. I HIGHLY recommend Martina.

Martina is fantastic. Prompt, reliable and reasonable. Called her in the afternoon and she came to…read moremy house the next morning. She removed lice from my daughter's hair and checked mine, thankfully I didn't have any. Martina came 5 days later for a follow up and thankfully my daughter is lice free! I would highly recommend.

Tanisha was great! Communication in advance was clear and anxiety reducing. She was on time,…read moreefficient and very thorough. And super kind and thoughtful with my kiddos (who have lots of hair!).

Tanisha was amazing! She was able to come to our house the same day I called her. She arrived right…read moreon time and was very professional and friendly. I would definitely recommend calling her!

This was our second visit to the San Bruno location of Lice Clinics of America - lice has…read moreunfortunately been going around our school - and we've had smooth, professional experiences each time. While this is not a business anyone *wants* to visit, they provide a valuable service that is worth the expense. The process is as follows: they first do a lice check, then - if you have lice - a heat treatment that kills nits (lice eggs) and lice, then they comb the hair out with special chemicals, and finally, they put an oil treatment in the hair that also kills lice. The oil treatment must be left on for an hour, then washed out at home with a clarifying shampoo. (They recommend doing a follow up oil treatment at home once a week for the four following weeks.) The clinic is pricey, but I appreciate the "heavy lifting" they take care of and the peace of mind the service provides. The online appointment booking process was easy, and we were in and out in less than an hour.

daisy saved our nit carrying child, awesome job. Also a comical family date nigh, hopefully we wont…read moreneed to come back

These guys were great. My daughter had caught head lice at camp and it had been treated, but we…read morecouldn't risk it not being completely eradicated (and possibly get passed on) due to a family trip coming up. I called and got a time slot for the next day. I was a little disappointed when I was called the morning of the appt and told my specialist would be several hours late, but Jessica did what she could to make it up to me, offering several discounts. When Jasmine arrived she was very polite and professional and went straight to work. Offering advice and conversing with my daughter along the way. I hope I never have this problem again, but will definitely call them if I do!

This service is a lifesaver! Jessica and her assistant were…read moreso thorough, professional and kind. We were able to book our appointment easily and late night the day before. I highly recommend this service for anyone afflicted with lice!!

Called in a panic, as I'm sure most parents do. They were able to schedule me and my 2 kids that…read moreevening. Frances was very sweet and easy to work with. She put my mind at ease by telling me not only how to care for our hair, but also our apartment and car. I was ready to burn everything down! She showed me how to do the girls hair for the next few nights, and by our checkup a few days later we were clear! It's been a few weeks and so far so good. I chose to purchase the recommended products so I can give my girls a quick spritz of the preventative detangler in the morning before school, and give backpacks and jackets a spritz of the repellent spray every few days, just in case they get exposed again. It's not cheap but it's worth it for the peace of mind. And the pricing was very clear and transparent so I had a good idea of what to expect. Worth every penny!

Very clean, professional and full of advice and suggestions. Shannon is very nice and easy to…read morecommunicate with. There's NO! way I would have been about to tackle this without her support. Highly recommend!

We were able to get in same day and get treated. Leaving with confidence that we can be free of…read morelice after the treatment. Employees were helpful and patient with the kids. Highly recommended!

Love this place. Called in the morning and had appointment the same day. Very informative... will…read moredefinitely call again but hopefully we won't have to.

$1000. She spent 5 hours at our home. My hair was pulled out. We have to sleep in olive oil for 5…read moredays. Insane. Expensive. No way.

Our technician did a thorough job of removing the lice but she neglected to protect the area around…read morewhere she was working and now I have oil everywhere. The cushion needs to be washed, the patio needs to be scrubbed down, wood furniture needs to (fingers crossed) dry. Sadly, her legacy with me is that she made a mess of my patio, not that she did a terrific job cleaning our hair.

Best Delousing Salon in the Bay area, I took my son to last year to the location in Mill valley…read morewhen he got Lice and everyone was lovely with a great service, he got it again this year and I was able to try the new location in the city and was just amazing as the Mill valley location. Sharon the owner was very sweet and helpful. My son doesn't even like it when I wash his hair but she did such a good job that he didn't even mind.

Sharon is amazing, patient and thorough. The salon is peaeful and inviting. The natural hair…read moreproducts smell good and are chemical free. Delousing is a stressful time and the folks at Bug-a-lugz will put you completely at ease with specific findings and follow ups, if necessarily. I can't recommend them highly enough.

Chloe and Rita were extremely helpful and kept us at ease during this not so fun time. They were so…read morepleasant to be around and took great care of us. We will be back if we ever experience this again!

After receiving a notice from school about a lice outbreak, I didn't think too much of it at first…read moreuntil my head started itching. I didn't find any bugs in my own hair initially, but I did find eggs, so I immediately treated it at home. The next morning, I found a bug in my son's hair and treated him as well. To be extra safe, especially since I have long hair, I decided to come here -- and I'm so glad I did. Cloe was absolutely amazing. She made me feel comfortable and gave me so much peace of mind during a situation that honestly had me freaking out. She answered all of my questions patiently and took great care of me throughout the process. Thank goodness for her and for a business like this. Highly recommend to anyone needing reassurance, treatment, or just someone knowledgeable and kind during a stressful situation.