Lice? Gross - Gross - Gross! Treating lice by ourselves was frustrating and time consuming. Over…read morethe counter solutions did not work. Levia's professional Lice Specialist came to our home - they were professional, efficient and friendly. Highly recommend!

Amazing product!!! I…read morestarted using it as a regular shampoo and conditioner. I didn't know it was for lice treatment at all, but the scent was so rich and vigorous I had to test it out. The texture of the product great and the lathering while shampooing is so rich, you want to wash your hair again and again! Can't stop enjoying the delicate aroma of my hair. And the result is amazing--my hair is like silk, sleek looking with just the right touch of volume. LOVE IT LOVE IT LOVE IT!!!

This was our second visit to the San Bruno location of Lice Clinics of America - lice has…read moreunfortunately been going around our school - and we've had smooth, professional experiences each time. While this is not a business anyone *wants* to visit, they provide a valuable service that is worth the expense. The process is as follows: they first do a lice check, then - if you have lice - a heat treatment that kills nits (lice eggs) and lice, then they comb the hair out with special chemicals, and finally, they put an oil treatment in the hair that also kills lice. The oil treatment must be left on for an hour, then washed out at home with a clarifying shampoo. (They recommend doing a follow up oil treatment at home once a week for the four following weeks.) The clinic is pricey, but I appreciate the "heavy lifting" they take care of and the peace of mind the service provides. The online appointment booking process was easy, and we were in and out in less than an hour.

daisy saved our nit carrying child, awesome job. Also a comical family date nigh, hopefully we wont…read moreneed to come back

Ok...if you have children and make it all the way through the school years without one of them…read morebringing lice home you are extremely lucky. Our daughter's entire class was infested thanks to an ill timed sleep-over some of them had. No blame...it happens. That said, when you get them, you really do have to go nuclear to get clear without having to continually fight it. This means cleaning thoroughly, bagging any plushy toys long enough to kill them and their eggs and being exceptionally detailed when it comes to treating the hair and head. This is where Hair Fairies came in for us. Yes, we treated our kids and ourselves with the standard pharmacy bought pesticide based creams and shampoos. Several times in fact. But, we just couldn't be thorough going through the hair to remove nits and ensure we were clear. Hair fairies does. They are exceptionally thorough and detailed. They will slowly, steadily and methodically go through the hair inch by inch so that you KNOW you and or your child is clear. They also have a two week guarantee as long as EVERYONE in your home gets checked by them. What you need to know, however, is that they are not cheap. Based on my experience with them, they charge roughly $150 an hour for the time you are sitting in their chairs. At least they did with us. While I'm confident they did a good job, I don't know that we would use them again based solely on cost. Are they convenient...absolutely. If the peace of mind and convenience are your primary concerns, you should definitely use these folks if you end up with lice. If cost is your primary concern, then I'd forego and do it yourself.

Jennyfer is incredible. She made an incredibly stressful situation so much better for our family…read moreand was great with my child. She was kind, calming, and professional. The location was clean and convenient. Hair Fairies and Jennyfer gave us peace of mind. Thank you for helping us get through a school outbreak!

Nancy was fabulous to work with....Professional, knowledgable, flexible hours (she says she will…read morealways do her best to squeeze clients in), and bonus...she's a VERY sweet person, too! Best of all, she comes to you, and even returns a week later for a complimentary recheck. AMAZING. We highly recommend her services!

Thank you Nancy for an amazing treatment! It was so nice to meet her and have a lovely…read moreconversation. Being a college student it can be really annoying and embarrassing to come home with lice! But Nancy was very helpful and took care of the painstaking process of getting rid of it! Called her and had my appointment the next day! Her prices are amazing and you even get to keep the whole line of products she uses on your hair! I especially appreciate her coming to the house so I wouldn't have to go to a salon. She even checked my boyfriend to make sure I hadn't spread it around. Would definitely call her again although due to her treatment and being able to keep the products for self care I don't think I will be having this problem again! She is also very knowledgeable about these little buggers and teaches you how to maintain your care! 10/10 would recommend!!

"Vicky" was extremely rude on the phone. The technician was over an hour late within their…read more"window". She asked me how late would it be for their tech to arrive, and as I have a 6 year old with an 8-8:30pm bedtime, she proceeded to tell me that was too early a bedtime for a child her age. Excuse me? Who are you to tell me what her bedtime should be? She hung up on me because she didn't appreciate my language ( I said " I don't give a shit" ) sorry.... She told me I was mentally ill and also told me I was intoxicated. I am none of those things. Absolutely uncalled for. This was after I explained I really needed someone today, earlier than 8 so that my daughter could finally attend school. She's been out for nearly a week. The woman did not seem to care. Their business practices are shady as well. They require a credit card upfront even though it's not guaranteed a technician will show up at your house. Their website also pulls a photo from Alameda's website to make it look like a local small business when it isn't one at all. Needless to say this business should probably train their "lice receptionists" to act like they aspire to be more than... well....what they are. Also, no one showed up and I have a little girl in tears that she may not attend the school fundraiser.

Shannon arrived at our house several hours after we called for an appointment, ensuring my child…read morecan return to school tomorrow. She did a very thorough treatment for my daughter with clear follow up instructions, and she checked the rest of us (thankfully no one else was affected). Convenient and thorough service!

Ms Maria has excellent technique and uses high quality effective and nontoxic materials that really…read morework. The combing technique is everything in getting rid of lice and my daughter has a ton of hair, that's super long and baby fine so nits can really hide in there. Ms Maria meticulously combed through our daughter's hair for hours. We loved that she was timely, could come to the house, was very kind and gentle with our kids (and us), and provides the same 30day guarantee that other companies do too. Great experience and service. Thanks Ms Maria!

María was great but the method and products used did not last, it didn't even kill all the eggs or…read morelice, she even said we may continue to find some but I have gone to another place that uses heat to kill the live ones and eggs and that method worked great on my daughter. For the cost, it was not worth it, I am now going to have to pay somewhere else to take care of this situation. The products she left behind, they charged me $75 but on Amazon the same product cost $25...

The Hair Fairies were all really kind! Velma and her colleague (I didn't get her name, sorry!) came…read moreto our house and combed us all. I was so stressed but they were calm. We followed up with a visit to their location on Fillmore for our son and Alec was so great. Feeling informed and taken care of.

I feel compelled to write this review after an extremely negative, predatory experience with Hair…read moreFairies. Upon being notified by a third party, we booked a same day appointment for a 1 hour lice removal treatment that is listed clearly on their website as costing $135. See link and I have taken a screenshot. As soon as my daughter and I walked through the door, the assigned technician Jen, began aggressively pressuring me to screen myself and book screenings for my husband and second child, at $60 each. She outlined their policy of free repeat treatments if every family member is screened and a re-infestation occurs. I thanked her for the info and let her know we'd decide and may choose to conduct our own screens, but she would not relent. I finally asked her to please focus on my child and get started and that I would decide later. Jen asked if I had any questions and was talkative and opinionated. She said OTC treatments like Nix are toxic and that Hair Fairies only use a gentle leave in conditioner that loosens the glue of the lice / eggs followed my manual lice combing to remove lice/eggs. She also claimed that lice have become resistant to the active ingredient in Nix. In the first 30 minutes, Jen found 3 "eggs" that looked like specks of dandruff, no lice. She commented that it was a "very early and mild infestation" and then handed over to another technician. This new technician over the course of 45 minutes, found a grand total of .......zero eggs and zero lice. As 45m had passed with this new tech, I asked if treatment was complete, and she didn't have a clue. I then spoke to her colleague who informed me that due to my daughter's hair length, our treatment would be 3 hours!! I was shocked and went to the front desk to let them know only 3 eggs had been found in the first 30m, and that continuing to comb my poor daughter's hair for another 110 minutes seemed beyond unnecessary. I also noted that I had originally booked for 1 hour and $135, as listed on their website of services. The response I received was an aggressive "but you didnt book through the website did you?? You booked on the phone" -- to which I responded "yes and I clearly referenced the 1 hour, $135 treatment when I called". As it turns out, we were being charged by the HOUR, only no one could tell me what the hourly rate was. They kept referring to my daughter as a "moderate" infestation and when I repeated that it was THREE "eggs" and no lice, which seemed minor / mild if anything, esp in comparison to the children seated alongside us with 30 eggs and as many as 40 lice detected. For 75m of "treatment" aka combing with a lice comb and abundant conditioner, we were charged a mind boggling $202. Had we done 3 hours of treatment (which isn't even listed on their website), I estimate it would be an ADDITIONAL $296 (this is based on the following math 110m/75m x $202 since no one could give me an actual answer in store). They wrote me a card saying my child is 100% clear of head lice, noting only 3 eggs, no bugs were found and that our treatment was incomplete because I chose to conclude it at 75m not 3 hours. I am shocked and disappointed at the flat out dishonesty on pricing, duration and process, and the mischaracterization of 3 eggs / no lice as a "moderate infestation". I am really saddened that a local vendor would prey on families in this manner. Even if someone has $678 to spend on screening three family members and treating one family member ($60x3 for screenings and $202 + $296 for treatment) -- then there needs to be clear and proactive communication. That way, one can make an informed decision, esp vis-a-vis the many other options that exist including a $10 lice comb and an $18 OTC treatment. This is beyond predatory, it is false price listing and illegal under the FTC.

These guys were great. My daughter had caught head lice at camp and it had been treated, but we…read morecouldn't risk it not being completely eradicated (and possibly get passed on) due to a family trip coming up. I called and got a time slot for the next day. I was a little disappointed when I was called the morning of the appt and told my specialist would be several hours late, but Jessica did what she could to make it up to me, offering several discounts. When Jasmine arrived she was very polite and professional and went straight to work. Offering advice and conversing with my daughter along the way. I hope I never have this problem again, but will definitely call them if I do!

This service is a lifesaver! Jessica and her assistant were…read moreso thorough, professional and kind. We were able to book our appointment easily and late night the day before. I highly recommend this service for anyone afflicted with lice!!

Responsive, knowledgeable and effective. We've used Ray a couple of times when my kids got lice and…read moreyou want someone who will come right away, tell you exactly what to do, and not upsell you on products. Highly recommend.

Ray was a lifesaver when I recently discovered both of my children had a case of lice. He was…read moreaccommodating, punctual, and incredibly informative which helped me realize things weren't as bad as they seemed. He left some products and clear follow up instructions for our household. One of the children is a toddler and he was patient and gentle as he worked on her hair. Highly recommend Ray!